TryMyUI

AUGUST 21, 2018

Knowledge of psychological principles can help us design better user experiences – ones that are easier for people to use and understand, that impart positive feelings to users, and that nudge them towards the right pathways or actions.

UX 74

UX Customer Experience User Experience Positioning 74

Userpilot

JUNE 29, 2022

What’s the difference between human-centered design vs. design thinking? Which design approach should UX designers use during product development? TL; DR. Human-centered design (HCD) puts people at the center of every development process. What is human-centered design? Let’s dive right in.

User Testing 97

User Testing Feedback Software Research Software Customer Feedback 97

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. Sadly often, they answer: Don't Make Me Think or Design of Everyday Things.

Books 138

Books Technical Review Research Software Data Visualization 138

Userpilot

JUNE 27, 2022

Even though humans appear complex, our psychological patterns and behaviors are similar. With these patterns in mind, you can design your app in a way that will appeal to your users and make them take the actions you want. Every UX designer should have a deep understanding of human psychology.

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 91

Feedback Software Customer Experience User Testing UX 91

The Product Coalition

AUGUST 12, 2018

However, most of these tools have focused on the quantitative side but not much to help product managers approach and design solutions to problems. Understanding human psychology, however, can be a huge help to product managers when designing these solutions. Psychology distinguishes between extrinsic and intrinsic motivation.

User Testing 62

User Testing Research Software Customer Experience Product Management 62

Userpilot

JULY 20, 2023

How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Use an onboarding checklist to drive users toward activation. Apply gamification principles to enhance user engagement.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Data Visualization 89

UX Studio: Product Management

DECEMBER 14, 2018

Almost none of the UX professionals I know started their careers as UX experts-to-be, including most of my friends here at UX studio. We aim to help you find the best UX course online to start off or improve your knowledge as a UX-er. I have collected some online courses on UX from my favorite websites.

Research Software 73

Research Software Feedback Software UX User Testing 73

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Then try different tactics meant to drive engagement and get users to experience value. Organize webinars to help users adopt more advanced features.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Data Visualization 90

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Effective strategies for primary onboarding: Greet users with welcome messages.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Customer Feedback 97

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 52

Feedback Software Customer Experience User Testing UX 52

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. Sadly often, they answer: Don't Make Me Think or Design of Everyday Things.

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

SEPTEMBER 12, 2022

Optimize the first-time user experience to give a great first impression. Segment your users to offer a personalized product experience. For example, would customer delight represent a boost in ARR if it makes users stick for longer? Personalize the first-time user experience based on customer expectations.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

MAY 16, 2022

It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? User onboarding is the process of welcoming new customers to your product (and supporting them through the end-to-end journey to drive user success).

User Testing 96

User Testing Customer Feedback Customer Experience Feedback Software 96

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 56

Analytic Tools Research Software User Testing Customer Experience 56

Userpilot

NOVEMBER 20, 2022

Personalize customer experiences by collecting user data and then segmenting them based on common characteristics. Apply user psychology principles , like the Zeigarnik Effect, to your CX. Reduce cognitive load by decluttering your user interfaces and reducing screen complexity. A/B testing in Userpilot.

Customer Experience 93

Customer Experience User Testing Customer Feedback Embedded Analytics 93

UX Planet

JANUARY 16, 2024

Typographic hierarchy is the strategic process of designing written content in a way that makes the text easily scannable, comprehensible, and visually appealing. Imagine reading a blog that has no headings, titles, or captions- just a dense, unbroken block of text without any white space or design elements to break it up.

Definition 85

Definition Reference Differentiation UX 85

Userpilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. User onboarding is the process of educating your customers on how to get the most out of your app. Key onboarding milestones in the user journey include the Aha Moment and activation. Let me show you how.

Analytic Tools 91

Analytic Tools Research Software Onboarding KPIs Customer Experience 91

UX Studio

SEPTEMBER 20, 2023

Joining us on the first episode of this season of Design Aloud is Lisa Kleinman , an accomplished UX researcher , Design strategist, and the queen of customized emojis. Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Userpilot

JUNE 25, 2023

Hooked delivers insights into the psychology of user habits and engagement to design captivating products. The Lean Startup provides principles for continuous innovation and validated learning in the fast-paced and disruptive SaaS space. Product Rantz is an amusing read on ‘how to lose users and alienate your customers.’

Books 91

Books Analytic Tools Data Visualization Product Research 91

Userpilot

OCTOBER 6, 2022

Apart from regular product management skills like leadership or UX design, data product managers need to be proficient in managing the data product lifecycle. One processes the data while the other uses data to develop solutions that meet user needs. They can also use them to identify the best ways to guide users to value.

Data Visualization 95

Data Visualization Customer Feedback Analytic Tools User Testing 95

Userpilot

JULY 28, 2021

Most SaaS products require at least some in-app onboarding to activate your new users. Feeling lost where to start and how to design an effective user onboarding for your app, ideally without coding? A walkthrough is an interactive guide through the features a user needs in order to activate. If this is you, read on.

Analytic Tools 98

Analytic Tools Customer Experience Data Visualization User Testing 98

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? In this article, we’ll discuss a few best practices on how to build a great user onboarding flow that attracts new customers and keeps them engaged throughout the customer journey.

Feedback Software 71

Feedback Software Onboarding KPIs UX User Testing 71

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals. Testing out the emotions and associations your design and visuals draw.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Balsamiq

APRIL 23, 2018

The Rectangles is a digital design company that is innovative in many ways. First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. What else sets you apart from other UX agencies?

User Testing 73

User Testing UX Data Visualization Research Software 73

Userpilot

NOVEMBER 14, 2022

Behavioral product management (BPM) leverages what we know about human psychology and product usage data to design products that deliver positive user value. BPM focuses on developing products that satisfy user needs and desires and change user behavior. Behavioral PMs are great data product managers.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 82

Department of Product

AUGUST 2, 2020

How to Create a Product Content Strategy Why UX content writers are the unsung heroes of the modern product team and what you can do about it I used a product the other day and it referred to me as the ‘system administrator’. UI / visual design – ooh this looks nice. Talented UX content writers are hard to find.

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Userpilot

SEPTEMBER 28, 2022

Customer service is the interaction that occurs when a user runs into problems and emails, calls customer support, or visits your self-serve support center. In comparison, customer experience sums up all interactions before that user becomes a customer and after contacting your support, all the way until they churn.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

JANUARY 25, 2022

It’s a fact of SaaS life that more engaged users are more valuable users. Because increasing user engagement is strongly correlated with improving customer retention. We pride ourselves on knowing a few things about how to increase app engagement, and in this blog, we’ll share exactly what we’ve learned.

Feedback Software 97

Feedback Software User Testing Product Research Onboarding KPIs 97

Balsamiq

APRIL 23, 2018

The Rectangles is a digital design company that is innovative in many ways. First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. What else sets you apart from other UX agencies?

User Testing 40

User Testing UX Data Visualization Research Software 40

Userpilot

MARCH 18, 2021

Sometimes the same psychological devices we use to make our SaaS products engaging can also make the products really…addictive. Facebook, Netflix , LoL and Thunderbird were designed not only by engineers and product managers, but by smart psychologists who have basically hacked human nature. Why are Some Products Addictive?

Research Software 105

Research Software Data Visualization Product Research Product Management 105

Userpilot

MARCH 6, 2020

Anna Karcz-Czajkowska – Co-founder at Symu.com – a remote collaboration tool for developers and graphic designers and Showly.co – collaboration tool for marketers, virtual assistants, freelancers and digital agencies. Working on the UX for our target audience – 50+ – has also been challenging.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Userpilot

JANUARY 27, 2022

If most UX designers noticed an empty state in a SaaS product they were working on, they would view it as an example of poor UX. An empty state is the technical design term for a screen inside your product that is almost completely blank. user cleared their data ( e.g. deleting all tasks in a project management tool).

Customer Experience 91

Customer Experience User Experience User Testing Onboarding KPIs 91

Userpilot

JANUARY 24, 2023

Boosting user engagement is a surefire way to nurture customer loyalty, but how do you actually encourage users to use your product? In this article, we’re going to go over how engagement gamification increases user engagement, how you can implement it, and the best practices to follow! What is SaaS gamification?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

Userpilot

JANUARY 7, 2021

Both use the same, very basic psychological principles to get you hooked (remember that eponymous book by Nir Eyal ?). SaaS products took note – and started using the same principles to encourage their users to adopt their tools. Have you ever applied those same principles to your product? Source: ClickUp.

Onboarding KPIs 74

Onboarding KPIs Research Software Feedback Software User Testing 74

Userpilot

JULY 15, 2020

What’s a Product-Led User Adoption Flywheel? Then you need to read this blog! Designing one for your SaaS product will help you segment users and their needs with a laser-focus. Well, maybe “effortless” is going a bit far… But certainly, with LESS AND LESS effort as users progress along the customer journey pathway.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

APRIL 6, 2021

Businesses with consistent, personalized messaging that address customer concerns pre-emptively through a support center and blog content tend to have strong retention. The classic problem with traditional product tours like this is that they show all users the same generic features in the same generic order each time. The result?

Feedback Software 53

Feedback Software Research Software User Testing Customer Experience 53