Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. Customer mapping is the backbone of the customer experience.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Next, you need to map out the customer journey , indicating every touchpoint, potential friction points , and how to improve the journey. A customer journey map charts the customer’s journey from one process to the next.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience User Testing 104

Product Talk

OCTOBER 25, 2023

Stepping into your first product leadership role is a major change. And it might feel a bit lonelier than when you were an active member of a product trio. Do you have a Product in Practice or success story from the Continuous Discovery Habits community you’d like to share? You can submit your story here.

Leadership 254

Leadership Product Research Reporting Tools Feedback Software 254

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? What is its goal? TL;DR User onboarding is the process of introducing users to a new product. Its goal is to show them how to use the product effectively to solve their problems. What is user onboarding? Focus on Aha!

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? What makes a great analytics dashboard?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

APRIL 26, 2023

In this article, we cover: What customer behavior analysis is and why it’s important. What the best customer data platform is for SaaS companies. There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Get a Userpilot Demo here.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

DECEMBER 15, 2022

Are you looking for heat map examples to measure user behavior in different scenarios? In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Heat maps help locate areas of improvement or optimization within a website and product.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Creating customer empathy maps to capture what the user says, thinks, feels, and does. Building customer journey maps to illustrate touchpoints and interactions visually. How to build a CX strategy?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. It helps you visualize the customer journey. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. But how can you use it? Interest stage (ToFu).

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MAY 25, 2022

What’s the difference between user journey vs user flow? In UX design , there’s a lot of confusion about what these terms mean—even amongst experienced designers. After all, they both describe a similar idea: a visual representation of a user’s actions when interacting with a product.

User Testing 98

User Testing Customer Experience Customer Feedback Research Software 98

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. Starting from their first point of contact to when they subscribe and eventually become raving fans of your product.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! Read on to uncover product growth insights ! What is the customer lifecycle?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 26, 2022

What’s impact mapping? When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. TL;DR End-user behavior monitoring involves observing how users engage with a product.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? You may have the best product page and deploy search engine optimization (SEO), compelling ads, nice and easy-to-understand products, etc., What is product conversion in SaaS? to bring in customers.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JUNE 8, 2022

What is a critical user journey? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey. Use a simple onboarding checklist to keep users on the desired journey.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

MARCH 25, 2021

A focus on the user journey helps teams create more dedicated and personalized onboarding, increase product adoption, and drive product-led growth. That’s what user journey tools are for! In this blog, we give you a quick look at 6 great tools you can start using today and outline the perfect user journey map.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Userpilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. What are funnel charts? Let’s get right to it.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? Read on to uncover product growth insights ! Read on to uncover product growth insights ! A heat map is a graphical representation of user activity on your website or application with color-coded values. What is a heat map?

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. You can use CES , CSAT , and NPS surveys across the entire customer journey.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

FEBRUARY 18, 2021

The AAARRR framework maps a company’s relationship with the customers, dividing it into six distinctive stages: Awareness — How do you introduce your company to your potential customers? Reasons to turn the AAARRR funnel into a customer journey map. Customer Journey Mapping Growth Hack #1: Take the best of both worlds.

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

Userpilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. What is a conversion funnel? What is a conversion funnel? Let’s start!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

NOVEMBER 29, 2021

Product managers, have you ever wondered what user story mapping is? User story mapping is a simple method for converting your vision of a product into a roadmap that allows broad team collaboration and enables your entire team to see the bigger picture, how everything connects, and how to plan the minimum viable product.

User Testing 98

User Testing Customer Experience Product Management Product Manager 98

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

DECEMBER 11, 2022

In today’s article, we’ll talk about what conversion analysis is, and its benefits. You will also know how to conduct a conversion analysis in 8 steps, and 3 of the best tools that can improve conversions and boost your product growth. Understanding the customer journey and mapping out all touchpoints.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? Journey analytics helps you measure the effectiveness of your strategies to improve touchpoints. Loyalty analytics show how likely your customers are to recommend your product to others. What is customer analytics? Let’s get started!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll explore what it is, why it matters, and how to craft a customer onboarding process that engages and delights your users every step of the way.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

NOVEMBER 3, 2022

It lets you track and analyze how users interact with your product so that you can offer superior customer experiences and achieve product growth. User behavior comprises all the actions and patterns users exhibit when interacting with your product. Map out all touchpoints in the user journey to analyze behavior at each stage.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

AUGUST 2, 2023

Identify customer touchpoints and map the customer journey. Engage users right from the start of their journey with onboarding checklists. What is a customer engagement strategy? A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Book a demo to learn more!

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. A customer activation strategy is about devising the most effective customer journey in pursuit of that aim.

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Analytic Tools 98

Analytic Tools Feedback Software Framework Onboarding KPIs 98

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. Seven ways to act on intelligence data to improve your product experience. Finally, act on the data collected to make a better product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Let's jump right into it!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98