Userpilot

MAY 2, 2024

Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. Secondary onboarding introducing advanced features unlocks additional customer value. It keeps the product fresh and users engaged. That’s one question we discuss in the article.

Onboarding KPIs 104

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 104

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

AUGUST 6, 2023

Explains why it’s worth investing in. Effective marketing automation enables teams to deliver personalized experiences for different user segments. for every $ invested. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

DECEMBER 10, 2022

Well, there are actually a few key reasons why you should invest generously in your support team — not the least of which is the risk of user churn. You should consider upsizing your support infrastructure when taking investments from venture capitalists, entering new markets, or introducing new feature sets to your product.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live. Realization.

Feedback Software 97

Feedback Software Research Software Onboarding KPIs Customer Experience 97

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more.

Analytic Tools 133

Analytic Tools Data Visualization Reporting Tools Technical Review 133

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 102

Analytic Tools Data Visualization User Testing Reporting Tools 102

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? In step 3, you need to define your target audience and create user personas. To start with, it’s easier to cater to the needs of a small group of users. This is the key focus of our guide.

User Testing 93

User Testing Product Research Feedback Software Customer Feedback 93

Userpilot

JULY 15, 2022

The dark funnel refers to all the hidden touchpoints a user goes through in their customer journey. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Unfortunately, traditional marketing and sales funnels aren’t enough.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

DECEMBER 8, 2022

We talk about product failure when the product doesn’t meet its objectives or goals. SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. A successful pricing strategy drives revenue while ensuring users get good value for their money. Want to see how?

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

The Product Coalition

SEPTEMBER 23, 2023

They’re changing how we own and exchange digital goods, from virtual real estate to concert tickets. Check this out: The global NFT market is predicted to hit a whopping $5.1 billion by 2028, up from $1.9 billion in 2021, growing at a staggering rate of nearly 18% annually. Businesses and individuals are keen to dive in. Let’s dive in!

Research Software 125

Research Software Analytic Tools Feedback Software Data Visualization 125

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 79

Messaging Feedback Software Product Research Customer Feedback 79

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned. There is only the real world.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product Coalition

NOVEMBER 23, 2021

I have some takeaways and learnings to share that I covered as a coach for their onboarding strategy. Create B2B onboarding strategy for a premium organic products for <Startup V> catering to niche user segment focused on wellness, health & lifestyle” Why was it needed to define the problem for onboarding strategy?

Startups 123

Startups Strategy Technical Review B2B 123

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Read on as we explore the differences between self-serve and white-glove onboarding and help you to choose the right one based on your situation. With self-service onboarding, customers are more in control of their experience.

Feedback Software 89

Feedback Software Data Visualization Customer Experience User Testing 89

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Especially when the issues are repeated, this indicates that there is a major drawback that needs to be fixed.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Amplitude

AUGUST 26, 2020

Very rarely the right way to measure retention is looking at how your users are “active” in your product period over period. Any activity is overly broad, and it says nothing about whether these users are getting value from the product. Unbounded retention: % of users that return to your product on the Nth day or after.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs User Testing 87

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with.

Customer Experience 107

Customer Experience Feedback Software User Testing Customer Feedback 107

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

MAY 21, 2024

SaaS companies can reduce churn by enhancing customer onboarding , fostering engagement, responding to feedback, and leveraging data analysis for continuous improvement and proactive customer retention strategies. Churn reflects user engagement with a product , the value they find in it, and the effectiveness of retention efforts.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? SaaS learning management systems are easier to set up and deploy, have a flatter learning curve, offer flexibility and scalability, and don’t require an upfront investment in infrastructure.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Systems Review 94

Userpilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Let me show you how.

Analytic Tools 94

Analytic Tools Research Software Onboarding KPIs Customer Experience 94

Userpilot

JANUARY 19, 2023

Especially if you don’t know how to invest your money the right way. Tracking customer retention costs is important because it helps to evaluate pricing strategies , measure return on investment (ROI), and identify the real customer lifetime value (CLV). Looking to improve your retention rates by reducing customer retention costs?

Customer Experience 97

Customer Experience User Testing Feedback Software Customer Feedback 97

Userpilot

JULY 2, 2022

For product-driven companies, there are typically two options for acquiring paid users: offer free trials or create a freemium version. Both business models attempt to compel users to upgrade their subscriptions by providing an exceptional onboarding experience and value. Extend to 30-days if you feel your users need more time.

Analytic Tools 111

Analytic Tools User Testing Customer Experience Data Visualization 111

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager. Ready to get started?

Onboarding KPIs 97

Onboarding KPIs User Testing Analytic Tools Feedback Software 97

Userpilot

DECEMBER 21, 2022

Key features to look for when shopping around for marketing tools. Userguiding is a user onboarding software that helps you build product walkthroughs and onboarding checklists. Amplitude is a product analytics platform that lets you track user behavior and build custom reports. What are marketing analytics tools?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 20, 2023

The product adoption curve segments users from most to least likely to adopt products quickly. You can use analytics to better understand real user behavior. In a nutshell, you have reached ‘ adoption ‘ when your users move past the trial stage. Let’s go! What is product adoption?

Analytic Tools 82

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 82

Userpilot

AUGUST 10, 2023

For example: SaaS Industry: $702 B2B companies: $536 eCommerce businesses: $70 You can improve your CAC by: Analyzing the performance of the marketing channels and optimizing the ones with the best return on investments. Offering personalized onboarding experiences to reduce the need for additional acquisition efforts.

Customer Experience 83

Customer Experience User Friction Customer Feedback Onboarding KPIs 83

Userpilot

NOVEMBER 22, 2022

There are three main benefits to investing in customer education: it improves product adoption , drives customer success, and reduces customer churn. Then, determine your user personas and their jobs to be done to make sure you’re creating customer training materials that help them achieve their objectives.

Education 96

Education User Testing Customer Feedback Customer Experience 96

Userpilot

JANUARY 18, 2023

Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Marketing 96

Userpilot

MAY 24, 2022

Onboarding practices that lead to increased customer engagement: Personalize the onboarding process for each user segment, provide continuous onboarding (primary, secondary and tertiary onboarding), and use checklists and interactive walkthroughs to guide users to the ‘aha’ moment.

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Experience User Testing 96