Lenny Rachitsky

FEBRUARY 25, 2025

For more: Lennybot | Podcast | Courses | Hiring | Swag Subscribe now Annual subscribers get a free year of Perplexity Pro, Notion, Superhuman, Linear, and Granola , along with access to the entire 5-year back catalog and a thriving members-only Slack community. Then iron out any adjustments as a result of these reviews.

Strategy 122

Strategy Technical Review Product Strategy Product Research 122

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. Design change review. Kick-off meeting. Publishing changes.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Feedback Software 110

Feedback Software Analytic Tools Systems Review Data Visualization 110

Alchemer Mobile

DECEMBER 28, 2021

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

AUGUST 26, 2021

It allows you to have insight into the overall customer experience and larger brand perception. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior. Ratings and reviews. In fact, most brands only hear feedback from about one percent of their customers.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

FEBRUARY 20, 2020

And people are emotionally invested in brands. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. So what’s the solution to clearing the noise and enacting a lasting strategy to boost your app’s ratings and reviews?

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

UX Planet

DECEMBER 6, 2024

Finally, personalization has reached a new level, with AI helping brands deliver more customized content and anticipate user needs in real time. Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. This brings us to the nextsection.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

JUNE 2, 2025

78% of users churn in the first week after installation when brands dont have a clear engagement strategy based on regular push notifications. Of course, poor execution backfires. This is where self-hosted systems often fail. If youre serious about building a mobile app, you cant afford to make such costly mistakes.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

UX Planet

FEBRUARY 5, 2025

Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this. Spoiler alert: it worked wonders, demonstrating that when you align your brands digital strategy with your users expectations, you achieve incredible results. Branding also received a fresh coat of paint. Ready to uncover their secrets?

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

UX Planet

OCTOBER 28, 2024

Of course, it wasn’t quite that dramatic — creativity was still thriving; it just required a more focused and specialised approach. This, of course, requires a few conditions on the engineers’ side: Web developers should be motivated to create designs themselves. It almost felt like the end of creativity. After all, people like order.

Research Software 94

Research Software Analytic Tools Data Visualization Web Development 94

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. Of course not. The sound system was set just right, enveloping me in the atmospheric soundtrack of “Stranger Things.”

Generative AI 335

Generative AI Product Research Feedback Software Analytic Tools 335

Userpilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. Facebook visual storyteller badge. Source: CRED.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

UX Planet

MARCH 4, 2025

In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Meet our brand new design. The more time & effort users have to invest in re-learning how to use the new system, the higher the level of frustration willbe.

Data Visualization 76

Data Visualization UX User Testing Customer Experience 76

Alchemer Mobile

SEPTEMBER 5, 2019

G Suite is the prime example of a long-standing global trend: the tools for working jointly gradually become the collaboration systems , solving multiple tasks. Google’s latest material design principles also win my respect, creating a cohesive, branded experience that many tools seem to lack. How does it work? Wrapping up.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Management 204

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

The Product Coalition

MAY 24, 2023

The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal. People continue to return due to it. Actually, the growing popularity of casino games has been primarily due to the rise of online gambling. Examine the target Market An ample amount of people play casino games.

Software Review 158

Software Review Development Technical Review Customer Experience 158

UX Studio: Product Management

FEBRUARY 20, 2024

To achieve this, they have to produce a design system where they can maintain different appearances and consistency in functionality and behavior. At UX studio, we are aware of the importance of design systems. Why to Build a Design System Having a design system helps to ensure consistency. What is a Design System?

Research Software 77

Research Software Systems Review Customer Experience UX 77

Intercom, Inc.

AUGUST 25, 2020

We often get trapped in this tune when we design these systems thinking: “Hey, here’s the buyer persona. The second one, which we’ll come back to, will be a little bit about the end-to-end review process that you usually run in advance of any big launch. The end-to-end review.

Marketing 239

Marketing Onboarding KPIs Feedback Software Reporting Tools 239

UX Planet

MARCH 3, 2025

Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Key Design Considerations: Personal Branding: Clients hire people, not just work. Navigation & Progress Trackers: Clear progress indicators help users understand where they are in a course and whatsnext.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Cons of Salesforce in-app guidance builder The in-app guidance system is not without its disadvantages. But this tool isn’t without its drawbacks.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

Intercom, Inc.

FEBRUARY 10, 2022

“It does nothing for brand loyalty when it’s quite clear a company absolutely does not want to speak to you” Adrian Swinscoe: Liam, that’s a great question, and if only we knew the minds of customers all of the time and about everything. This is a 2% increase from last year’s increase. Apparently not.

Reporting Tools 212

Reporting Tools Research Software Feedback Software User Testing 212

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? Further reading: Product in Practice: Automating Customer Interview Recruiting at Zonar Systems. Tweet This. It depends.

User Testing 294

User Testing Reporting Tools Customer Experience User Friction 294

The Product Coalition

FEBRUARY 10, 2022

Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It attracted more people to the online live streaming and now it’s projected that, due to streaming, by the year 2025 users will spend more than $17 billion in social apps annually.

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178

UX Planet

MARCH 29, 2025

Essentially, it charts the course and ensures consistency throughout thejourney. Moreover, it significantly impacts several keyareas: Building Customer Loyalty: When users find joy in interacting with your app or website, they form an emotional bond with your brand. Why include certain features? Why incorporate specific sections?

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) Use referrals to encourage users to refer your app to others.

Research Software 64

Research Software User Testing Customer Experience Customer Feedback 64

PMLesson's Ace the PM Interview

MARCH 4, 2025

  When interviewing at Discord, you might run into mention of Wumpus, a fun character and mascot of the Discord brand. System design Design a URL shortener. Design a system to provide real-time recommendations to users joining new servers. How would you implement a recommendation system for Discord users?

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

PMLesson's Ace the PM Interview

FEBRUARY 20, 2025

JPMorgan Chase is the unified company of its two brands: Chase, a consumer and commercial banking brand, and J.P.Morgan, an investment brand for corporations and governments. " The recruiter will also review logistical information about the interview process and the role.  Find the maximum subarray sum.

Reporting Tools 52

Reporting Tools Data Visualization Software Review Technical Review 52

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? TLDR; Instructional design software helps you create custom eLearning courses and training material. TLDR; Instructional design software helps you create custom eLearning courses and training material. Let’s go!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Alchemer Mobile

JUNE 9, 2020

Apptentive is a nine-year-old company that works with large consumer brands , companies like Viacom, and Starbucks, and The Economist, and Disney, and hundreds of others to collect customer feedback to give a voice to their customers. But in the feedback arena, App Store reviews are often measured and managed by a different team.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182