UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 105

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Roman Pichler

FEBRUARY 11, 2020

I have also witnessed a brand-new platform being retired, as it was overly complicated to use and did not meet the needs of the development teams that should have used it. Ensure that the Platform is User-Led, Not Technology-Driven. Treat the Platform as a Product.

Feedback Software 291

Feedback Software Software Review Technical Review Customer Experience 291

Roman Pichler

JANUARY 20, 2025

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. This might be to generate revenue, achieve a profit margin, reduce cost, increase productivity, or strengthen the brand. Once it’s created, it is executed, often over the course of several years.

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites. Trustpilot, a consumer review site.

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Software Review Technical Review Reporting Tools Research Software 172

Product Talk

MAY 14, 2025

Its a whole other challenge to identify brand-new products to offer. And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Chi started sitting in on quarterly business reviews with top vendors. Its one thing to iterate on an existing product.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

Lenny Rachitsky

NOVEMBER 19, 2024

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now Last week’s guest post about tactics for becoming a “super IC” is on track to being my most popular post of all time, so I’m thrilled to bring you a follow-up that’s designed specifically for managers.

User Testing 128

User Testing Customer Feedback Feedback Software Reporting Tools 128

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

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Reporting Tools Technical Review Data Visualization Research Software 222

Product Innovation Educators

MARCH 3, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

UX Planet

OCTOBER 28, 2024

Of course, it wasn’t quite that dramatic — creativity was still thriving; it just required a more focused and specialised approach. However, if the flow is technology-heavy and intended for engineers, a designer’s contribution can become tricky. It almost felt like the end of creativity. After all, people like order.

Research Software 94

Research Software Analytic Tools Data Visualization Web Development 94

Roman Pichler

MAY 13, 2024

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Additionally, schedule regular collaborative strategy reviews —at least once per quarter—and invite the key stakeholders and development team members to them.

Customer Experience 310

Customer Experience Product Research Technical Review Data Visualization 310

Roman Pichler

OCTOBER 2, 2018

Whenever you create a brand-new product or make bigger changes to an existing one, you will benefit from creating and validating a new product strategy. If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue.

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Product Strategy Product Research Strategy Technical Review 259

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. This applies at web-scale of course, but also can be powerful for intra-organization search as well. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc.

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Technical Review Feedback Software User Testing Artificial Inteligence 30

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Research Software 88

Research Software Feedback Software Analytic Tools Data Visualization 88

UX Planet

FEBRUARY 5, 2025

Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this. Spoiler alert: it worked wonders, demonstrating that when you align your brands digital strategy with your users expectations, you achieve incredible results. Yet, conversion woes werent just about technical glitches. Keepreading!

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Companies already use this tech novelty for authentication and expediting transactions.

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Weak Development Team UX User Testing Technical Review 187

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

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UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Manager 179

Mind the Product

APRIL 21, 2020

Follow Teresa on Twitter and LinkedIn , keep up to date with her at ProductTalk and her courses. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Remote Working. Customer Discovery.

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Product Research Customer Experience Feedback Software Research Software 225

Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. Today’s episode is a roundup of some of those conversations.

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Reporting Tools Research Software Feedback Software User Testing 211

Arkenea

FEBRUARY 23, 2025

This is a problem I see not just with tech entrepreneurs but also on a regular basis with product managers at the B2B companies we work with at SiriusDecisions. Going back to tech, if there’s no feedback, whatever enhancement that is later added to the product may not be intuitive. The brand & tone of voice?

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User Testing Feedback Software Customer Feedback Research Software 98

Product Talk

JANUARY 19, 2022

In 2017, I launched my first online course, Continuous Interviewing. Online Courses Unlock Scale. Here’s one review from a Continuous Interviewing course participant. I’ve quickly learned how courses allow me to scale my business and my impact. The course ran for four weeks. This blew my mind.

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Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. Of course not. My advice in this article may not stand the test of time.

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Generative AI Product Research Feedback Software Analytic Tools 337

The Product Coalition

JUNE 28, 2020

We had just signed up a travel brand that requires us to do something entirely different from what we’ve experienced with some of our real estate brand. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product.

Data Visualization 139

Data Visualization Technical Review Software Review Product Manager 139

The Product Coalition

FEBRUARY 10, 2022

Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It attracted more people to the online live streaming and now it’s projected that, due to streaming, by the year 2025 users will spend more than $17 billion in social apps annually. What is live streaming?

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Feedback Software User Testing Technical Review Data Visualization 178

PMLesson's Ace the PM Interview

MARCH 4, 2025

  When interviewing at Discord, you might run into mention of Wumpus, a fun character and mascot of the Discord brand.   The Discord interview process typically takes about 3–4 weeks and involves: Recruiter phone screen, Technical screen, Final round. Tell me about a technical project you’ve led.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

The Product Coalition

MAY 24, 2023

But today, the advancement of technology helps you to become more accessible to gamblers. Currently in this modernized world, coding and software development has come into the limelight, but before the rise of technology, there have been several offline sources that let people play live casinos. People continue to return due to it.

Software Review 158

Software Review Development Technical Review Customer Experience 158

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Nadine Mansour: Yeah, exactly.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Mind the Product

OCTOBER 17, 2019

And while we all love a complex corporate challenge here at Red Badger, we’re also advocates of “tech for good” and using our skills to create social impact. We considered a number of hot topics, trends, technology and life certainties, and generated 150 ideas. Using Lean branding, we created and tested a new brand in just a day.

User Testing 119

User Testing Product Research Research Software Feedback Software 119

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

The Product Coalition

MARCH 19, 2021

do they read reviews, purchase through social media apps? Do we have a detailed branding strategy? It’s good branding. Branding is an important component of marketing, whether you’re an emerging or tenured brand. Creating a brand guide is a great place to start. In need of some branding inspo?

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Development Product Research Research Software Technical Review 140

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. The model is primarily focused on medium and heavy contributions (creating a brand new component or tool) but can also be used for light contributions that can affect multiple teams (a small design tweak to an existing component or style that is used in many parts of the system).

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Mind the Product

AUGUST 13, 2019

Traditionally, there are teams/departments that inadvertently stifle innovation (marketing, brand, legal to name just a few). Part of their job is to be risk averse – protecting brand reputation, minimising legal litigation etc. Only use technology when absolutely necessary to build out the proposition. Learn by Doing.

Customer Experience 181

Customer Experience User Testing Research Software Data Visualization 181

PMLesson's Ace the PM Interview

FEBRUARY 20, 2025

JPMorgan Chase is the unified company of its two brands: Chase, a consumer and commercial banking brand, and J.P.Morgan, an investment brand for corporations and governments.   The JPMorganChase interview process typically takes about three weeks and involves: Recruiter phone screen, Technical screen, Final round.

Reporting Tools 52

Reporting Tools Data Visualization Software Review Technical Review 52

Lenny Rachitsky

APRIL 30, 2024

A prediction for the future: Johnny said, “If I had to guess, technical PMs or engineers with product taste will become the most valuable people at a company over time.” I assume much of your success has been due to hiring well, and keeping a very high bar. You still need some fundamental knowledge, of course (i.e.

Data Visualization 142

Data Visualization User Testing Product Research Technical Review 142