UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

Userpilot

FEBRUARY 26, 2023

Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals. Implementing customer education programs to help your users better understand the theory behind using your product. Book a demo today to learn how it helps you.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase. What is customer lifecycle management? Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 6, 2024

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. The profile is used to manage their identity, roles, and access rights. Like their age, gender, location, education level, and income. 6-step process to create user profiles: Identify what data to include based on goals.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. Retain customers with customized educational resources.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Reveal

MARCH 9, 2023

When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers. With an iframe approach to delivering a dashboard experience, there are limited options in terms of customization, styling, branding, and workflow.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Mind the Product

MAY 15, 2017

Their mission is to help every student realize their full potential through the best fit education their money can buy. While their focus is on students with the College Factual brand, they also have other brands like Ed.ai (for advisors), Educate.ai (for colleges), and BRIGHT HUB (for teachers). What is a Product Manager?

Product Research 94

Product Research User Testing Customer Experience Product Management 94

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. After realizing the value of your product, customers are now convinced that it’s worth investing in your brand. Offer ongoing customer support and education with a resource center. Value delivery.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Educate customers on new features. Our Product Education team measures the activation rate for important features we know are more likely to retain customers. Product engagement metrics.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

The Product Coalition

SEPTEMBER 14, 2023

Additionally, we’ll delve into the concept of creating a loyalty community NFT marketplace for your brand. Swoosh: A Game-Changer in the Virtual World Nike, a renowned brand in the realm of sports and fashion, has embraced the power of NFTs and Web3 with its innovative .Swoosh Swoosh platform is redefining the virtual world.

Feedback Software 78

Feedback Software Customer Feedback Data Visualization User Testing 78

Userpilot

MARCH 21, 2024

Customer lifecycle management helps you sustain growth by building a loyal customer base over time. HubSpot : Integrates with Userpilot for personalized marketing campaigns based on in-app engagement, enhancing lifecycle management. Why is customer lifecycle management important?

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

SEPTEMBER 2, 2022

Instructional design software should be used to educate people on a general topic – like corporate training, product training, or academics. Authoring tools are designed to educate people on a general topic with eLearning courses. Dashboards and analytics to track learning and engagement. Customization. Content localization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Reveal

AUGUST 15, 2022

And we don’t mean just basic charts and visualizations displaying your data insights, we’re talking about advanced analytics capabilities, including dashboard linking, statistical functions, machine learning , and more. By integrating powerful BI into your SaaS apps, you can streamline workflows, manage resources and optimize performance.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Feedback 52

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Push notifications are used to get inactive users re-engaged while in-app messages educate active users to boost retention. Let’s get right into it!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. For example, imagine a CEO purchasing your onboarding tool for their product manager to help design onboarding flows. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Indicative

SEPTEMBER 4, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. Many non-technical business staffers — like marketers and product managers — may have never interacted with this type of technology before.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Dashboard 73

Reveal

SEPTEMBER 2, 2022

Embedded sales analytics dashboard examples. This allows sales professionals to make more educated decisions about sales strategies and activities. Depending on the embedded sales analytics solution your organization employs, you should be able to view your insights and KPIs-rich dashboards and reports from any device.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Indicative

SEPTEMBER 7, 2018

Keeping track of how customers are interacting with their brands, and how long products are taking to catch on with audiences traditionally requires data teams to conduct lengthy analysis. Many non-technical business staffers — like marketers and product managers — may have never interacted with this type of technology before.

Data Visualization 71

Data Visualization Feedback Software Dashboard User Testing 71

Amplitude

SEPTEMBER 21, 2020

To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. For the latter hypothesis, you might find that users need more time to get sufficient value from the free plan before they would consider upgrading, or they are not well educated on what paid features offer.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 26, 2023

TLDR; SaaS customer onboarding is the product guidance and education new customers receive when they first sign up for your product. SaaS customer onboarding is the ongoing process of educating customers on your product and supporting them achieve their goals with it. Onboarding best practices for SaaS companies.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

APRIL 14, 2022

By digging into and deconstructing the way they manage the onboarding experience , we’ll try to draw out some principles of success that will help you and your team craft an exceptional onboarding process. The menu on the dashboard opens up and moves along as a user progresses with onboarding. Let’s get started!

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

UX Studio: Product Management

DECEMBER 5, 2017

and those who need awareness education. Brand persona workshop. The dashboard had to reflect these two types of attitudes immediately. Then comes the potential value behind building a community and going sustainable together: gamifying the entire educative process (eg.: “You What motivates people to do so.

Data Visualization 77

Data Visualization UX Workshop Customer Experience 77

Userpilot

SEPTEMBER 5, 2021

Acquisition stage strategies: offer a free trial , use paid ads and optimized landing pages to drive trial signups, use search engine optimization (SEO) and educational content to attract potential customers, and use social media and online communities to distribute your content. Example of a Product Marketing Manager User Persona.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Why should product managers care about analytics, and where should it fit into? So it plays a key role in both pillars that product managers need to care about every day.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. Let’s say they offer you a drink, ask you to take off your shoes, and admire their brand new couch in the living room – all at the same time. Imagine walking into someone’s house for the first time. Source: Userpilot.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Amplitude

SEPTEMBER 21, 2020

To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. For the latter hypothesis, you might find that users need more time to get sufficient value from the free plan before they would consider upgrading, or they are not well educated on what paid features offer.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Instead, we mean the process of educating new users on how best to derive value from your product. Say your product is project management software. Let’s begin.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

SEPTEMBER 5, 2021

Acquisition stage strategies: offer a free trial , use paid ads and optimized landing pages to drive trial signups, use search engine optimization (SEO) and educational content to attract potential customers, and use social media and online communities to distribute your content. Example of a Product Marketing Manager User Persona.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Acquisition stage strategies: offer a free trial , use paid ads and optimized landing pages to drive trial signups, use search engine optimization (SEO) and educational content to attract potential customers, and use social media and online communities to distribute your content. Example of a Product Marketing Manager User Persona.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Amplitude

APRIL 4, 2017

As the native mobile space matures, the biggest app-related issue brands face has shifted from UX and backend infrastructure to growth and monetization. Brands are learning that launching a proper native app is a great first step, but only a starting point. Designers get a feel for the brand and any UI guidelines.

Data Visualization 83

Data Visualization Analytic Tools Research Software Reporting Tools 83

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. You don’t handle maintenance or updates.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Mobile in-app feedback tools & solutions. Unify data and simplify partner integrations with enterprise-class security and reliability.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MAY 12, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. In addition, it empowers product teams to create and manage dynamic in-product experiences. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. In addition, it empowers product teams to create and manage dynamic in-product experiences. Create a resource center to add different educational resources for your users.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52