Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

Roadmap 105

Roadmap Customer Experience UX Product Research 105

UX Planet

DECEMBER 15, 2023

It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. Storytelling in UX design is the art of using stories to create empathy with users and guide them through their digital journey with meaning and purpose.

UX 105

UX Research Software Customer Experience Product Research 105

The Product Coalition

JANUARY 17, 2022

So, what UX elements make a great API Developer Portal? Example: Codat.io API Developer Portal UX Codat.io API Developer Portal UX Element 2: API Credentials as the Core Job-to-be-Done One of the primary jobs of an API Developer Portal is the secure delivery of API credentials to your developers so they can build integrations.

UX 137

UX Data Visualization Development Reporting Tools 137

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. Additionally, society is paying more attention to a brand’s reputation. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this.

UX 97

UX Reporting Tools Data Visualization Research Software 97

UX Planet

DECEMBER 15, 2023

Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? We are here to help you with points you need to consider before you actually put a figure into your UX budget.

UX 98

UX User Testing Development Team Review Customer Experience 98

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

Research Software 103

Research Software User Testing Feedback Software UX 103

UX Planet

JANUARY 11, 2024

learn from these 3 brands. So, let’s see some example ADDIDAS — Shortly after signup, Addidas sends a welcome email inviting users to join the community and encourages them to set goals. Like) to motivate us [link] Follow me on ➡️ linkedin ⬅️ to learn about all things New User Onboarding UX. Help them improve their lives!

UX 98

UX Branding Information Development 98

UX Planet

FEBRUARY 19, 2024

This article is for aspiring designers who are still creating a strong introduction to their UX or UI portfolio. In this article I am going to share with you 50 examples of proven design portfolio introductions from designer hires from Google, Apple, Facebook, Uber, Apple, Spotify, Airbnb, and Amazon. Let’s get started.

UX 98

UX Technical Review Customer Experience Weak Development Team 98

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. UX designers refer to these predictable cause-and-effect relationships as the “laws” of UX design. In this article, we aim to introduce you to seven such quintessential UX design laws.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Userpilot

JUNE 8, 2022

Brand monitoring is a crucial part of any product’s development process. What is brand monitoring? Brand monitoring is the tasks and activities you do that help you track and monitor what people say about your product and brand across multiple channels. How can brand monitoring help your business?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. This may cause friction but helps increase one’s brand transparency. Let’s dive in!

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. User trust in UX refers to the feeling of security and satisfaction users experience when using your product.

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

UX Planet

FEBRUARY 1, 2024

Perhaps the most famous example of bait and switch is Microsoft’s misguided approach to getting people to upgrade their Windows OS to Windows 10. This deliberate scheme is a prime example of a money-grabbing strategy that wipes out user trust. ‘No No Travel Insurance Required’ is located between the countries of residence.

UX 97

UX Travel Download Advertising 97

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Foster deeper customer relationships to enhance brand loyalty.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Michael J. Fordham

NOVEMBER 13, 2023

The first four months at my UX subscription agency Lightning UX A little while ago, I shared that I was starting my own on-demand UX agency: I’m launching my own subscription-based UX agency I wanted to see if this was a service that could help startups and solo founders build better products which are suited to the world they’ll come into.

UX 52

UX Startups Product Research Customer Experience 52

Userpilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Customize the template to match your brand. Example of questions to ask in your customer effort surveys: On a scale of 1-7, how easy was it to use the [X feature]? We got you covered! Survey customization in Userpilot.

Customer Experience 96

Customer Experience Product Research Customer Feedback Data Visualization 96

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Five funnel examples to extract actionable insights: Marketing and sales funnel. Example of a user journey map. Here’s an example of how pairing with other reports gives you better insights. Activation funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 23, 2023

But what are some contextual onboarding examples that could inspire you to implement it? Generic vs. Contextual Onboarding Experience Generic and contextual onboarding experiences both use the same onboarding UX patterns, such as tooltips, hotspots, checklists , modals , and more. Userpilot ’s in-app resource center.

User Testing 96

User Testing Customer Experience Data Visualization Demo 96

Userpilot

JULY 9, 2023

User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. User experience, on the other hand, is a wider term describing the emotional aspect users feel during all interactions with the brand. Usability vs. User Experience (UX).

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

JULY 14, 2023

Ten examples of bad customer service to avoid. The following are examples of how bad customer service can cause poor customer experience: No real-time support, such as no chatbot , no self-service options, or long wait times on chat, results in poor customer service. Use a brand monitoring tool to respond to social media complaints.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. Identify promoters and turn them into brand advocates : NPS surveys help you pinpoint your most loyal enthusiasts and make them proud brand ambassadors. ” Asking if your product truly met their needs.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

MAY 17, 2023

So if you’re wondering what to include in a survey intro, keep reading this article as we cover the best practices and analyze some real-life examples you can learn from. There’re five great introduction examples from successful companies, and they include: A direct and intuitive intro for an NPS survey. via email, social media, etc).

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. But what are the must-have onboarding UX patterns to build an effective interactive walkthrough ? Onboarding UX patterns come in 3 varieties: annotated UX, embedded UX, and dedicated UX. Onboarding UX Pattern Categories.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MAY 14, 2023

The feedback insights let you know exactly what your customer needs and expects from your brand. For example, you can use the insights to personalize the onboarding process for new users and increase the trial-to-paid conversion rates. Some examples of appropriate questions include: How have you been using our [product name]?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

UX Planet

JANUARY 4, 2024

cover design idea from 32 Little Big Updates We can all agree that Figma has changed how we work in UX/UI design, making everything simpler and all in one place. These real-world examples provide a solid reference, helping you understand how your flows should operate, identify any missing elements, and so forth.

Feedback Software 52

Feedback Software Research Software User Testing Data Visualization 52

Userpilot

AUGUST 15, 2022

Examples of micro goals include understanding your audience, determining your product proposition and messaging , and improving your PQL conversion rate. Examples of macro goals include increasing product adoption , reducing churn, and product internationalization. Micro goals examples. Micro vs macro goals.

Product Marketing 98

Product Marketing Feedback Software User Testing Marketing 98

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. Customer touchpoints are all customer interactions with your brand — direct and indirect. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Acquisition. Activation.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

AUGUST 14, 2023

In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Example of a CSAT survey. For example, triggering a CES survey after account renewals can help you spot friction in your payment process and avoid involuntary churn.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. It also examines some good customer experience examples and how you can design one. Whereas agencies may need to post on behalf of multiple websites, brands do not.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. 8 customer relationship management examples: Tracking customer behavior. 8 customer relationship management examples worth knowing. Example of automated NPS analysis.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 21, 2022

This post discusses what it takes to create good product feedback forms and examples of great ones that you can use as inspiration when building your own. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona. Here are some examples. How do you feel about [Brand]?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Be active on social media to connect with customers and join conversations about your brand. SaaS localization example.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98