UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. The apps design, tone and overall feel should work in harmonytelling a clear, authentic story that reflects the brand and resonates with users values. Brand Authenticity Wins People can spot inauthenticity online from miles away.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. Now it’s time to put your app and positioning to the test. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

AUGUST 24, 2021

Today’s consumers look for the simplest experiences offered by brands In fact, 86% of consumers are more likely to purchase when they are not overwhelmed with confusing information. It is also important to establish a feedback loop with consumers to monitor and understand the changes in attitudes regarding your app and other competing apps.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Alchemer Mobile

AUGUST 26, 2021

Proactively gathering feedback allows you to quickly identify and solve their pain points. It allows you to have insight into the overall customer experience and larger brand perception. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. This project, like many feature-driven projects, is stuck further up the framework stack.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Split

JUNE 14, 2024

Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud. By incorporating user feedback loops into your feature releases, you can gain invaluable insights to refine your product and better align it with your customers’ evolving needs.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Prioritize meaningful customer engagement.

Customer Experience 220

Customer Experience User Testing Customer Feedback Feedback Software 220

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps. Communication.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

The Product Coalition

MARCH 1, 2022

Let’s rewind a moment to set the stage for an effective customer feedback strategy, before looking at some specific, practical tactics for actioning customer insights into your long-term product roadmap. Customer feedback insights will help your product team prioritize , make improvements, and achieve long-term goals.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Alchemer Mobile

MAY 31, 2024

Picture this: customers who feel truly heard are not just passive participants but enthusiastic advocates for your brand. Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? Why do brands struggle with closing the loop?

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Create a customer feedback loop. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

Data Visualization 202

Data Visualization User Friction Onboarding KPIs Outbound 202

UX Planet

DECEMBER 6, 2024

Finally, personalization has reached a new level, with AI helping brands deliver more customized content and anticipate user needs in real time. Enhancing personalization Well, AI-powered tools are actively unlocking new levels of personalization in UX, helping brands connect more deeply with users.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Alchemer Mobile

JUNE 16, 2022

For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Userpilot

SEPTEMBER 20, 2022

A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. WoM marketing improves brand visibility by getting many people to talk about your brand. WoM marketing also builds trust in brands by providing proof of their usefulness.

Feedback Software 97

Feedback Software Branding Customer Experience User Testing 97

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. And if their support expectations aren’t met? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Userpilot

AUGUST 29, 2022

Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Act on the data collected through sentiment analysis and close the customer feedback loop by solving the problems.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

SEPTEMBER 3, 2022

Segment customers based on NPS feedback and personalize their onboarding. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. your product or service, and.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

MARCH 29, 2023

Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. It drives customer loyalty, positive word of mouth, and user engagement. Hence they’re not the same.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

NOVEMBER 28, 2022

Compared to automated feedback collection , the manual one is expensive, time-consuming, and has low data accuracy. You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 12, 2022

Drive positive WOM. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Provide a positive experience even when things don’t go as planned. Leverage loyalty programs to encourage loyal customers to stay loyal and share your brand.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Why should you collect product feedback?

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

APRIL 3, 2023

Customer feedback is any kind of information your customer provides that tells you about their experience with your company's products or services and any other interaction they've had with your brand. It can also come indirectly, such as when customers discuss your brand online without tagging you.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98

Intercom, Inc.

JUNE 14, 2022

With a CRM system, a single centralized repository contains all information on customers’ and prospective customers’ order histories, their service queries, and their positions in the sales cycle, displayed on user-friendly dashboards. What is customer relationship marketing? . This process is called customer relationship marketing.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. TL;DR Customer sentiment is the overall feeling your customers have about your brand. Understand positive sentiment drivers and boost customer loyalty.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

AUGUST 6, 2020

Prashanth: Stack Overflow is just an iconic SaaS brand with such a fantastic mission that has such a broad impact around the world, right? Being a fan and being familiar with the product and the community, how did that influence your decision in taking on the CEO position? Jordan: That’s great. How have you approached the role?

Feedback Software 144

Feedback Software Reporting Tools Product Research Customer Feedback 144

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. In Userpilot, you can fully customize mobile carousels to match your brand’s personality. Are users more likely to click a CTA when its positioned at the top?

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Userpilot

JULY 16, 2024

A great SaaS product experience boosts customer satisfaction , adoption, and engagement , builds brand advocacy , reduces churn , and, ultimately, drives revenue growth. These interactions range across multiple elements, such as User Interface (UI), User Experience (UX), customer journey mapping , feedback loops, and user research.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

SEPTEMBER 28, 2022

Customer goodwill is the positive feeling of alignment and support a customer has for your brand. In contrast, goodwill customers are off the market and will stay with your brand and even tolerate eventual problems. Customer goodwill helps your business drive more WOM, have higher LTV , and advocate for your brand.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Collect positive and negative feedback from review sites.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

FEBRUARY 14, 2018

Your mission might exist on your marketing site, or in some brand guidebook, but nowhere else. You’ll work on something real, positive and meaningful. You’ll get to collaborate with our Support and Sales teams, to get feedback on your work, even working for a day here and there in their teams. It’s simply us being us.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Userpilot

AUGUST 22, 2022

Use brand monitoring tools to understand user sentiment across different platforms and Natural Language Processing (NLP) tools to let AI extract relevant insights from qualitative feedback. Once you’ve collected and analyzed feedback, close the customer feedback loop by personalizing and automating responses.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Positive customer perception can lead to brand loyalty, while negative perception (e.g.

Feedback Software 105

Feedback Software User Testing Analytic Tools Customer Feedback 105