Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

MARCH 9, 2023

Product-market fit can provide you with the answer to which direction you should go first. Product-market fit can also help with your positioning and messaging. Learning the voice of the customer can inspire your product messaging. This information will tell you if your positioning and messaging fit the market.

User Testing 98

User Testing Product Research Product Marketing Customer Feedback 98

Userpilot

SEPTEMBER 14, 2023

Dunning emails should include the company name, reason behind the email, payment details, schedule for retrying the charge, a link to settle the balance manually, and contact information for the support or billing team handling the transaction. Failed payments.

Analytic Tools 104

Analytic Tools Data Visualization Customer Experience User Testing 104

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Userpilot

FEBRUARY 15, 2023

As an experienced product manager, you might be questioning whether there’s any such thing – usually, you want to run away from friction as fast as you can! Postfity adds a welcome message to gather data and use it to help frame the user experience. Userpilot sends a confirmatory message before users delete a flow.

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Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

Feedback Software 98

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Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 7, 2024

Style it to match your brand. Userpilot helps product teams create interactive walkthroughs to reduce the time to value and increase engagement. Rocketbots Rocketbots ( respond.io ) is an AI-powered customer communication platform designed to manage and automate customer conversations across various messaging apps.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. When you introduce changes to your app, you have the opportunity to message this as a response to customer feedback.

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Feedback Software Travel Airlines Customer Experience 180

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom? NPS survey.

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Data Visualization Product Research Software Review Feedback Software 97

ProductPlan

FEBRUARY 17, 2022

Kicking off a greenfield project can be one of the most challenging tasks a product manager ever faces. Greenfield projects present different risks from other types of product development. Bringing these products to market requires a different strategic approach. And the process can be downright scary.

Research Software 52

Research Software Feedback Software User Testing Product Management 52

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. When it comes to creating a product strategy, collecting customer insights is essential to answer important questions about your users and how your product fits their needs. How to collect market research data?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

The Accidental Product Manager

JULY 8, 2019

So for just a moment, picture yourself as a product manager for one of the most iconic products out there: Coke-Cola. The company makes an enormous amount of money from your soft drink product every year and in all honesty, traditionally you’ve only had one real competitor – Pepsi. What’s a product manager to do?

Product Management 95

Product Management Product Manager Customer Experience Management 95

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction. Use it to assess your product’s performance by comparing it with the SaaS benchmark.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

The Product Coalition

FEBRUARY 4, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Branding 78

Branding Artificial Inteligence Consulting Messaging 78

Userpilot

MAY 17, 2022

This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? What are the best channels to announce new products: in-app communication, email, social media, etc? What is a product announcement? How do you create one?

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78

Userpilot

DECEMBER 19, 2023

An account manager now has to do much more than just look at the finance side of things. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. These steps help further integrate your product into customer lives.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

OCTOBER 26, 2023

Iterate on your pricing strategy to make the product competitive while generating enough revenue to support its growth. Strategic partnerships with other companies allow SaaS businesses to access new markets, benefit from partners’ acquisition channels and brand awareness, and leverage their expertise.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Ask Benny

JANUARY 30, 2020

, Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78

The Accidental Product Manager

JANUARY 8, 2018

How should product managers use email? Being able to communicate with coworkers and clients face-to-face is the best way to get your message across, but it is also time consuming. Email is a good way of communicating with your customers , but as a product manager you need to be clear and concise with what you need to say.

Product Management 56

Product Management Product Manager Management Management 56

Intercom, Inc.

JANUARY 27, 2022

In this episode of Inside Intercom, you’ll hear from: Nidhi Kamat , Product Manager. Lily Beauvilliers , Product Engineer. Nadine Mansour , Product Manager. Lu Borko , R&D Operations Manager. You can message us on Twitter or record a voice memo on your phone and send it to us on podcast@intercom.com.

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Research Software Engineering CTO Definition 138

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Product Innovation Educators

JULY 3, 2023

How established organizations can overcome barriers to digital transformation – for product managers Today we are exploring digital transformation in large organizations as well as other challenges leaders are facing in a digitally transforming business environment. There’s a tension between the external and the internal.

Artificial Inteligence 107

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Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it! Book the demo!

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

The Product Cafe

SEPTEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Is Product Coaching Your Next Calling? A strong LinkedIn profile, some great feedback, and a clear message can work wonders.

User Testing 52

User Testing Product Research Customer Feedback Feedback Software 52

People-First Product Leadership

MARCH 4, 2024

How do you navigate an organization that is limiting the growth of the product org? I feel limited in my growth as there is not upward opportunity as a Senior Product Manager. Influencer marketing is a collaboration between popular social-media users and brands to promote brands’ products or services.

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User Testing Feedback Software Technical Review Product Research 59

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

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Userpilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. When customers see that their voices are heard, and their suggestions are being implemented, they feel valued and are more likely to remain loyal to your brand. How do you search for the products you want to buy?

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Customer Feedback User Testing Feedback Software Data Visualization 98

Mind the Product

MAY 25, 2018

JustGiving was a well-known brand, but firmly associated with registered charities. So we decided to come up with a sub-brand that would help us position the product differently and talk more about what it was rather than what it wasn’t. And for that, we needed a new name… Output of one naming brainstorm.

User Testing 110

User Testing Weak Development Team Onboarding KPIs Customer Experience 110

ProductPlan

APRIL 29, 2022

The product typically attempts to displace or replace the preexisting competition in these scenarios. This means the messaging and marketing focus on educating the market about what differentiates their new product from the available alternatives. Product differentiation. Brand Extension and Expansion.

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Product launches Research Software User Testing Differentiation 52