Gainsight

JULY 7, 2021

What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? And travel restrictions were coming to an end. The puppy cams, chairside yoga, virtual photo booth, and clever sessions ( like this ) made Pulse a true experience for attendees and reflected Gainsight’s brand.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Modus Create

MARCH 14, 2023

By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. Marriott Bonvoy — Creating Awareness with an Immersive Experience Hospitality With over 120 million members and 30 international brands, Marriott Bonvoy is arguably the largest hotel rewards program on the planet.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but What do these travel startups share? With more than 100k flights, 1.5

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Intercom, Inc.

AUGUST 1, 2019

But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination. What actually made me most comfortable was when they said they were building their system like a ledger, so it can’t be messed up. I had seen things go haywire. We’re live!

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

The Product Coalition

FEBRUARY 6, 2020

To meet these expectations, companies had to shift their marketing focus from creating brand awareness to managing customer relationships and life cycles. Brand awareness continues to be most often cited as a key purpose of digital marketing. Product recognition instead of brand awareness. Personalize emails and other messages.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Gainsight

FEBRUARY 2, 2024

A marketing professional may get excited about creating an email campaign through an email software solution, for example, but she will be very excited when they improve their conversion rates after a simple change to the message. Add in the travel costs and scheduling challenges, and one-on-one consulting soon becomes impossible to scale.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

MAY 13, 2019

But when content is the lowest priority, you might assume that the poor performance of your onboarding is due to bad content that can be solved quickly and cheaply by “making the words better.”. This might be a fantastic way to tell a story in a movie or time-travel novel, but not so much for a product.

User Testing 171

User Testing Customer Experience Research Software Product Research 171

Mixpanel

AUGUST 3, 2023

You’ve got to look at your overall engagement with the assets you own, the media you own, and the overall engagement your audience is having with your brand and product that you can track,” says Kilens. Sales can be armed with messaging that focuses on the known value moment. Customer success can guide customers to the product’s value.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Andrew Chen

NOVEMBER 1, 2021

By understanding how these forces work, we can accelerate the systems that power them. This is driven by a variety of forces, starting with customer acquisition costs that often spike due to market saturation, and as viral growth to slows down. Same for marketplaces, messaging apps, and so on.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

Mixpanel

AUGUST 3, 2023

You’ve got to look at your overall engagement with the assets you own, the media you own, and the overall engagement your audience is having with your brand and product that you can track,” says Kilens. Sales can be armed with messaging that focuses on the known value moment. Customer success can guide customers to the product’s value.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

You’ve got to look at your overall engagement with the assets you own, the media you own, and the overall engagement your audience is having with your brand and product that you can track,” says Kilens. Sales can be armed with messaging that focuses on the known value moment. Customer success can guide customers to the product’s value.

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Mind the Product

NOVEMBER 9, 2016

Brands such as McDonald’s , Volvo , Coca Cola , Marriott Hotels , and even President Obama , have successfully released VR content to consumers, with many more scrambling to join them. Will we have our email, Slack, and text messages simulacra or find that businesses begin to run on messaging systems native to a virtual environment?

Weak Development Team 97

Weak Development Team Development Feedback Software User Testing 97

Business of Software Conference

SEPTEMBER 3, 2019

So, Sean and I consulted, so we were nice high paid consultants in the systems management so we were subsidizing our other partner who is our fellow misanthrope and we are paying his salary as well as just throwing the extra stuff into the company. Now, we are a systems management solution. I did a lot of travel.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

JUNE 20, 2019

And that was great because for 10 years maybe some of you can relate to this – How many times have you done this where you go to Twitter you search for your brand and you scroll and maybe you like… I’ve been doing this seriously four times a day for ten years. So some more time has passed and the team started getting the message.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Andrew Chen

JANUARY 23, 2017

Or is it through a new platform like messaging/SMS on mobile? We have to answer these questions for any new referral system in a digital product, but what’s surprising is, folks had to answer this question in the past as well, for anything they want to spread between friends. Is it real life word of mouth?

Technical Review 100

Technical Review Reference Technology Travel 100