Userpilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Mind the Product

FEBRUARY 22, 2018

That’s because when Merck decided to market the exact same drug’s baldness-prevention properties too, they created a new campaign and brand. Our beliefs about them have mostly held up, except the big one of them being our primary customers. We didn’t really know how they got work done or what their pain points were.

Product Research 92

Product Research User Testing Customer Experience Research Software 92

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

ProductPlan

APRIL 29, 2022

It’s a balance between standing out and fitting in, getting enough potential buyers interested without alienating too much of the total addressable market with bold claims or disparaging comparisons to established brands. Brand Extension and Expansion. A quick walk through a supermarket includes dozens of brands selling new products.

Product launches 52

Product launches Research Software User Testing Differentiation 52

UX Studio

APRIL 6, 2023

We’ll be in touch with you to discuss your challenges further, and to come up with a custom solution for you! 2 – Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

We’ll be in touch with you to discuss your challenges further, and to come up with a custom solution for you! Parachute Design Canada-based boutique web designing company specializing in website design, SEO, custom logo design, and branding since 2003. Parachute Design is a website design company, founded by Jay Eckert in 2003.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

ProductPlan

FEBRUARY 1, 2023

Far more likely is that the product team identified a burning pain point, performed diligent research on the available options, carefully constructed a business case for management, and finally got the green light for a limited trial or a few seats to kick the tires. This makes things more relatable and less generic.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. My name is Robi Ganguly and I am the CEO and co-founder of Apptentive. Transcript. So, let’s get into it.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 10, 2020

But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. If it would help the best users, consider adding it to your product roadmap and thank the user!

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 29, 2020

Working on website copy and feature landing pages, FAQs, sales and Customer Success enablement assets, feature launches, communicating product updates… This range of responsibilities is what makes defining the role a bit complicated. Case studies showing how existing users have achieved success with your product.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

PMLesson's Ace the PM Interview

APRIL 25, 2022

Tell me about a time when you influenced a product roadmap. What's your favorite brand and why? First, ask your interviewer if they'd like you to focus on a brand in the same space as them or any brand you like. Your interviewer wants to know how you think about branding.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Amplitude

APRIL 4, 2017

As the native mobile space matures, the biggest app-related issue brands face has shifted from UX and backend infrastructure to growth and monetization. Brands are learning that launching a proper native app is a great first step, but only a starting point. UX speaks to customers to understand their motivations and pain points.

Data Visualization 83

Data Visualization Analytic Tools Research Software Reporting Tools 83

Userpilot

JANUARY 8, 2021

This will let you know how well you are truly serving your customers. You have more customers enjoying your product than hating it. NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty. They are typically highly engaged users who are using all of your key features.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

The Product Coalition

JULY 8, 2020

It’s easy to spot patterns mixing cohort charts and user attributes and events but you never get to the why. Therefore, it’s hard to connect the dots , by basing all product growth on analytics, you never get the full user story. Why do they use the product, what’s the pain point, what do they need next? How do I do it?

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Nurturing new customers is the best way to reduce churn and increase expansion revenue. The self-service model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Product Talk

APRIL 21, 2021

Many tech companies that make voice assistants justify their use of female names and voices by saying that’s what people prefer. Another one that I see come up a lot is this idea of why all of our voice assistants—we’re talking about Siri , Alexa, Cortana —why they all have female names. But this isn’t the full story.

Product Research 291

Product Research User Testing Research Software Analytic Tools 291

Usersnap

FEBRUARY 5, 2024

This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Systematic steps and stages: A roadmap to success The journey begins with a structured approach to new feature discovery. Rather than a chaotic endeavour, envision it as a well-laid roadmap.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? The most important piece of launch is a brand-new mobile experience, which is pretty awesome. How Coda eliminates pain points. How do you put a box around a product that defies categorization?

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Product Innovation Educators

AUGUST 29, 2022

How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience.

Customer Experience 99

Customer Experience User Friction User Testing Analytic Tools 99

ProductPlan

SEPTEMBER 13, 2021

And finally, customers eagerly await the benefits of the shift. Remarkably, the COVID crisis accelerated the importance and availability of digital customer-facing touch points by five years. “The COVID crisis accelerated the importance and availability of digital customer-facing touch points by five years.”

Product Research 77

Product Research Feedback Software Onboarding KPIs Reporting Tools 77

Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. The pitch went well and I was assigned a budget plus a single resource in a graduate named Venus (aka ‘the navigator’). PayMe surpassed 1 million users, just 17 months after launch.

Weak Development Team 142

Weak Development Team Banking Customer Experience User Friction 142

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

DECEMBER 11, 2022

Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers. You can create one or several user personas to specify your ideal buyer.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

ProductPlan

JUNE 14, 2022

The goal of the product vision is to align stakeholders and drive the product roadmap. Many familiar brand names building popular products use their product visions to keep their vast array of employees, teams, divisions, and product lines aligned. Most importantly, the product vision tells everyone the “why” behind the product.

Vision 59

Vision Product Strategy Strategy Feedback Software 59

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. The first step is cataloging the various sources of customer feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

Product Management Lessons from the Trenches

JULY 17, 2018

A value proposition (aka, a value prop) is a plainly-written building block that informs the marketing messages, pricing strategies, partnership priorities, development roadmap, etc. It explicitly includes competitors by name and requires you to provide your rationale for how the competitors’ products do not measure up.

User Testing 150

User Testing Customer Experience Technical Review Customer Feedback 150

ProductPlan

JUNE 18, 2021

Founders can dream up great ideas, and product management can identify pain points and solutions , but well-grounded ROI is a must before diving into implementation. You still have to go back and revisit that and do your interviews with your customers to make sure you haven’t missed something that’s changed for them in their landscape.

Product Marketing 59

Product Marketing Marketing Product Management Product Manager 59

Sachin Rekhi

MARCH 1, 2020

In doing so, I decided to take on a brand new writing project, entitled LettersToZoe.com , where I share all the life lessons I hope to pass on to Zoe on living a happy and meaningful life. The Hierarchy of User Friction. How to Prioritize a Product Roadmap. Homebrew CMS - I built SachinRekhi.com as a custom CMS.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

ProductPlan

MAY 21, 2019

Oh, and you get to do all this while navigating a completely new corporate culture and learning the names and quirks of hundreds of new coworkers. Continuing to exist as a separate product because it has a distinctive brand or market, or it simply makes more sense to maintain as a standalone offering. Sync up on roadmaps.

User Friction 59

User Friction Research Software User Testing Customer Experience 59

Userpilot

FEBRUARY 14, 2024

HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. You can use it to ensure users know what’s new and how to use it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 20, 2021

A product feedback tool allows you to collect feedback from users and stakeholders, quantify and analyze them to provide insights. It helps create a better user experience, measure customer satisfaction, boost customer loyalty and retention. They Help Create Better User Experiences. Want to try one for free?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. How to improve NPS. Key takeaways.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134