Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. So, what are Travel and Hospitality brands to do? Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

APRIL 2, 2021

Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android. star rating, and had 435 app store reviews. star rating, and had 1,169 app store reviews. The average iOS app saw 44,531 app store ratings, received a 4.54 Mobile Consumer Sentiment.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

UX Planet

MAY 10, 2024

Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. The recent pandemic has sped up this shift, compelling brands to rethink their marketing strategies.

Analytic Tools 79

Analytic Tools Research Software Feedback Software Data Visualization 79

The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? No 100% customization While Vimeo OTT supports fully branded apps, the platform has only a few built-in themes that service providers can use to customize the experience for their customers. The other disadvantages are: ?

Technical Review 89

Technical Review Systems Review Analytic Tools Embedded Analytics 89

Alchemer Mobile

FEBRUARY 20, 2020

And people are emotionally invested in brands. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. HIPPOs can derail product progress, throw wrenches in acquisition strategies, and increase churn by overlooking research.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Alchemer Mobile

DECEMBER 28, 2021

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Sachin Rekhi

APRIL 12, 2020

Beyond product/market fit, it turns out business strategy really does matter. A sound strategy can make the difference between our initial product/market fit being ephemeral versus the beginning of a meaningful and lasting business. He then further refined his concepts as a business strategy professor at Stanford University.

Strategy 212

Strategy User Testing Technical Review Software Review 212

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy!

Branding 63

Branding Weak Development Team Strategy Research Software 63

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It includes audience segmentation, content personalization, timing, and overall campaign strategy. Why is a data-driven email marketing strategy important?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Userpilot

DECEMBER 7, 2023

TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. CEM employs a wider range of tools like feedback, analytics, and journey mapping to enhance the customer experience, while CRM systems use software platforms for managing user data and automating marketing and sales.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Customer Feedback 105

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

FEBRUARY 11, 2023

Have you ever wondered why a Go-to-Market (GTM) strategy is required when you launch a product or service? Regardless of the outcomes, I realized that I loved building businesses; However, during that time, we didn’t know anything about Go-to-Market (GTM) strategies or how to apply them when one wants to launch a product or service.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Social media monitoring : By monitoring social media platforms, companies can catch mentions of their brands, whether praise or criticism.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Intercom, Inc.

JUNE 22, 2021

It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator ”. It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator. Embrace a digital-first sales experience.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Once you’ve identified the answers to these questions, you can build a mobile customer feedback strategy. In fact, most brands only hear feedback from about one percent of their customers.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Alchemer Mobile

JUNE 24, 2020

A huge number of consumer transactions now happen digitally due to COVID-19. As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. Even the most sophisticated brands only hear from less than one percent of their customers. Go further.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Competitor reviews to identify where your competitors are delighting or disappointing their audience.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Source: Radhakrishna Aekbote Competitors SWOT Analysis Mint Intuit Strengths: Established brand with trust. Automated, real-time expense tracking.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations. Previous experience with a specific brand deeply influences the way people perceive it. Let’s jump into branding research! Do research!

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good product marketing framework has three main components: a go-to-market strategy , a product marketing strategy, and a growth strategy.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints. What is a customer retention strategy? Let’s get to it.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed. In addition to content, timing of surveys is critical. Mobile Surveys Sent + Response Rates.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Inviting users to leave a review on G2.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Retarget using demographic factors such as age, gender, location, etc.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. At the core of strategies focused on customer satisfaction , the Net Promoter Score is widely used for measuring customer loyalty and customer satisfaction with your SaaS product.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Alchemer Mobile

FEBRUARY 21, 2019

Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. Looking at individual systems, the response rate is 94% on iOS and 88% on Android. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Mixpanel

FEBRUARY 10, 2021

Uptime: How long or how reliably a system has been running. Customer satisfaction impacts not only your other key metrics but also your company’s brand. Industry rank: A comparison to competitors based on factors such as estimated market value, number of customers, customer reviews, potential for growth and other factors.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. Use emotional design and messaging to develop brand consistency. Positive reviews.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

MAY 6, 2024

Product usage data captures how users interact with the product to inform development and engagement strategies. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Use profile data to create strategies enhancing customer experience. Collect data through multiple methods.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

UX Planet

FEBRUARY 13, 2024

These professionals typically aren’t able to provide much value when it comes to problem solving or strategy itself, because: a) product owners have already “figured out” the solution and b) designers are meant to execute on someone else’s vision. That’s one of the reasons Design Systems are built.

User Testing 77

User Testing Research Software Technical Review Systems Review 77