The Product Coalition

AUGUST 17, 2021

I love my job as a product manager. One day you’re meeting with customers, gathering insights about their problems. It is giving all product managers a lot of freedom and responsibility. In our company, the product manager has a central role that ties all the dots together. I love how diverse the job can be.

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Feedback Software Analytic Tools Reporting Tools Research Software 152

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. The funnel framework represents the customer journey. Action: When users convert.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. Marty Cagan is a well-known figure in the product management and technology industry. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan? Let’s look at each of his books in detail.

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Analytic Tools Research Software Feedback Software Books 94

The Product Coalition

OCTOBER 19, 2023

In product management, prioritization is the compass that guides teams towards their ultimate goal: delivering a product that pays off and truly resonates with their audience. It’s the practical tool that helps managers navigate the complex path of development. How does a product manager understand that they met their goals?

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Data Visualization Customer Feedback Research Software Product Management 121

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

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User Testing Research Software Product Research Customer Experience 74

The Product Coalition

FEBRUARY 23, 2020

In an effort to improve my Design Sprinting and get prepared for a webinar on Design Sprints with Atlassian Principal Design Strategist Ben Crothers I compiled a list of 5 case studies on Design Sprints and the top takeaway(s) from each case study. Let’s walk through the case studies and the key takeaways.

Customer Experience 78

Customer Experience Webinar Books Customer Feedback 78

BrainMates

SEPTEMBER 19, 2022

Case Study: How ReadyTech Use. In order for a business to manage an efficient, happy and engaged workforce, there are a huge number of processes required – from payroll to rostering, health and safety, and employee development. Product-Led In The Workforce Sector. By ADRIENNE TAN. ReadyTech exists to help communities thrive.

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Feedback Software User Testing Customer Feedback Data Visualization 52

Roy Madden

AUGUST 17, 2021

Case Study. SolarWinds catapulted into this massive newsline of all these articles saying stuff with no technical insights.” Finding actionable technical insights amid the noise of the attack. “A I used Feedly to find the real technical insights as to what happened during SolarWinds.

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Data Visualization Reporting Tools Document Customer Feedback 114

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

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Data Visualization User Testing Research Software Product Research 81

Product Talk

SEPTEMBER 12, 2018

Back in March, I shared a case study about one of the product teams I worked with at Snagajob (now Snag). This case study is about a team at CarMax that I just finished working with. Victoria: Our team’s focus is on creating exceptional digital merchandising experiences for our customers. What are you working on?

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Product Research Data Visualization User Testing Weak Development Team 148

BrainMates

NOVEMBER 27, 2022

Case Study: How Pets.com Failed Product Development. If we reflect back on the noughties (2000-2009) through the lens of today, we’ll see plenty of high-profile cases where businesses that were built on high expectations failed to deliver with their product. In other instances, it was a case of growing too big too soon.

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Weak Development Team Development User Testing Product Research 52

UX Planet

FEBRUARY 22, 2024

Design managers are professionals responsible for cultivating design culture. UX Management: Strategy and Tactics by Interaction Design Foundation (Paid) This course will appeal to UX leads, UX managers, and UX directors who are looking to refine the way in which they manage UX teams and professionals within their organization.

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User Testing Data Visualization Research Software Customer Experience 82

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

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User Testing Customer Feedback Feedback Software Customer Experience 117

eG Innovations

NOVEMBER 19, 2020

This shift is having a significant impact on the managed services activities of SLTN , a service provider from the Netherlands. Users demand an IT environment that works anytime, anywhere, and that is always sufficiently fast to be able to do their jobs. Quick Insights. Next Level Outsourcing.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. The funnel framework represents the customer journey. Action: When users convert.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

The Product Coalition

FEBRUARY 14, 2023

Photo by Ian Schneider on Unsplash Product Management is one of the hottest and trending career options today. I’ve made the transition from an Analyst to a Product Manager (PM) , which is why many such aspirants often ask me for advice: How do I get into Product Management? Then start trying it out on your own.

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Customer Experience Analytic Tools Feedback Software Product Management 141

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? Let’s get you started!

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Document Analytic Tools Feedback Software User Testing 85

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

User Testing 97

User Testing Analytic Tools Research Software Feedback Software 97

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights !

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Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Mixpanel

APRIL 18, 2024

For one, in an ideal scenario, any new feature release requires a healthy amount of testing and, unlike B2C companies which build for general consumers and might have millions of users, most B2Bs are lucky to have a few thousand people regularly using their products. This is largely because of the challenges that are inherent in B2B.

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Data Visualization B2B User Testing Customer Feedback 101

Sachin Rekhi

AUGUST 4, 2021

For years now loyal readers have been asking me to package up my learnings on product management into a cohesive course on the subject. So in 2020, I took a survey of all the available product management courses out there. There were plenty of courses introducing product management to those new to the role.

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Technical Review Onboarding KPIs User Testing Feedback Software 166

UX Studio

APRIL 10, 2018

In this UX case study we show how we designed Sport360.fit. Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. This UX case study will walk through all the challenges and learnings this project presented. Our process.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. How we build stronger brands with user stories. Ask 100 fellow product managers and UXers to define branding and who should do the job. but bringing the users’ voice into the brand identity process sounds like a good addition. Do research!

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User Testing Product Research Research Software Data Visualization 73

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

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Feedback Software Analytic Tools Product Research User Friction 82

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Well, you thought you had actionable insights, but then the end result was a big floparoo? That gold mine list of feedback turned into a mine field? Feedback alone isn’t fully actionable and usable.

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Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MARCH 13, 2023

Arlo Gilbert, the founder and CEO of Osano , an easy-to-use data privacy platform, initially signed up to Userpilot to build their new user onboarding. The onboarding was the initial component, but we quickly realized Userpilot is just a user interface builder — so we could do with it whatever we want.,’

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User Testing Feedback Software Customer Feedback Customer Experience 52

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s on-demand consumer insights platform to scale experimentation and become a consumer-insight-driven organization. We’ve always been very transactional, but [now] we want to stick around and be the sidekick for our customers as they continue on their financial journey.”.

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User Testing Customer Feedback Data Visualization Research Software 53

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. The book covers a wide range of topics, from user research and interaction design to information architecture and usability testing, making it perfect for absolute beginners with no design background. Get the book.

User Testing 89

User Testing Books Customer Feedback Customer Experience 89

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. How we interviewed stakeholders and real users to discover their needs and pain points. Besides the default roles, users had an option to create generic roles with customized permission settings.

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Research Software Feedback Software Information UX 46

UX Studio: Product Management

MAY 23, 2018

With more than 10.000 employees worldwide, it offers a comprehensive portfolio of inspection and management services to various supply chains, it is the world’s largest player in the quality sector. The UX researcher held responsibility mainly for finding user needs (mostly usability wise) and aligning the needs with the business goals.

User Testing 95

User Testing UX Research Software Product Research 95

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

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Feedback Software Analytic Tools Research Software Data Visualization 83

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. Clarify the situation (what, why, where , how) Users Pain Points Ideas Vision Feature Priority Pitfalls Sholanki’s Answers (with Commentary) Clarify the situation (what, why, where, how) What do you exactly mean by smart fridge?

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Reporting Tools Data Visualization User Friction Feedback Software 65

Sachin Rekhi

NOVEMBER 28, 2023

Everyone knows that a critical part of developing a new product is talking to potential customers. So most product managers and founders dutifully have customer conversations as part of their product development process. This happens because our potential customers are unfortunately prone to lie to us.

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User Testing Customer Feedback Product Research Customer Experience 78

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

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User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

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Feedback Software Analytic Tools Customer Experience Customer Feedback 88