The Product Coalition

MARCH 11, 2024

Duolingo , the gamified language learning app, has revolutionized accessibility in education. Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. Customers are always shopping around for the best solution for their needs.

Data Visualization 98

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The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Generative AI enables companies to innovate rapidly, adapt to market changes efficiently, and establish a leading position in their industries.

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UX Studio

APRIL 25, 2019

Let’s jump into branding research! When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research. Do research! Do research!

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UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. How we created role personas.

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Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools. User onboarding tools: Userpilot.

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Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. It shows what you can do for them and why they should pick your solution. When writing your product messages, conduct market research, and try to really understand your target buyers.

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Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Difficult customers are customers who have become frustrated by your product or tool. Types of Customers in SaaS.

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UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. Then we had time to work on our dummy project, a digital application David predefined; mine: an HR recruitment desktop app. well accidentally we had no heating on that day when the photo was taken)Thus started our internal training system.

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UX Studio

APRIL 29, 2019

This case study reports on how we helped optimise their search engine. In this UX case study, we cover the story of updating the search function of Campanda, including our research and design process, and the specifics learnings we made during this project. Our researcher, Mia, at our kick-off meeting in Berlin.

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UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting.

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Userpilot

AUGUST 18, 2022

Then, prompt those loyal customers to share their positive experiences with their network and attract new customers for you. Get new advocates onboard with positive incentives, such as physical rewards or VIP experiences. Customer service is essential for nurturing positive customer relationships. Boosts brand awareness.

User Testing 98

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Usersnap

AUGUST 20, 2021

Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. In this case, such feedback tells you everything you need to know about customer satisfaction levels and overall experience. People use complex language. Why is it Important?

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UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

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The Product Coalition

NOVEMBER 19, 2020

He’s been applying for positions for months and has found it nearly impossible to get an interview. More than many other roles, PM positions tend to have stringent qualifications for desired applicants. But, if one is systemic and patient in their search, making a successful switch is very achievable. You can get around this.

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Mind the Product

JANUARY 17, 2018

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. A Good Behavioral Product Manager Reviews Existing Research.

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UX Studio

OCTOBER 24, 2017

It didn’t correspond to job or position, nor company size. In most cases we work closely with “just” the product owner, who unfortunately does not make the final decision. In many cases we didn’t have access to C-level personnel. We use it more as a feedback tool. Background. we observed patterns in these questions.

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Bryce York

NOVEMBER 27, 2016

Sustainable growth relies on consistency, rhythm and following a proven system. A Case Study from LogMeIn. Problem : Activation friction with new users – 90% of registrants never downloaded the software. Saw the same paid channels grow 100x with a positive ROI (even at $1,000,000+/mo!). Analyze the situation.

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Surya Suravarapu

FEBRUARY 27, 2020

Alan Klement 's book When Coffee and Kale Compete is a huge step forward that brings some clarity, explains key concepts with case studies, asks some provocative questions, and helps in further investigating for all the curious minds out there. The users themselves, if they can, may build new solutions: the DIY types.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Usersnap

JUNE 8, 2020

In case you’ve missed it, replays of all 49 talks are still available for the following month. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. Customers are evolving, and so should your CX practices. Get inspired by Klaus-M.

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User Testing Customer Feedback Customer Experience Feedback Software 40

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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UX Studio: Product Management

MAY 13, 2024

We asked product managers, design leads, and research leads to understand why they opt for agency designers and researchers over in-house staff. In this article, we collected the patterns in their motivations combined with our user research and responses in product design-related Slack groups.

Research Software 52

Research Software User Testing Product Research Feedback Software 52

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. The team already valued user research and user experience design. We had built confidence interviewing customers , and were strong on framing the problem—separating the problem space from the solution space. Tweet This.

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Userpilot

JANUARY 20, 2024

We also show you how to create a message map for your SaaS! The process involves researching the target audience’s problems, needs, and motivations, and creating user personas representing key customer segments. Research your target audience The first step when building a message map is customer research.

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UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our independent research ranks design companies based on their portfolio, skills, capabilities, and pricing. Now we decided to conduct extensive research to find and assess web design companies in Sacramento, California.

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Research Software User Testing Technical Review Product Research 77

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

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Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. And then trigger contextual in-app experiences that improve the CX for each cohort.

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User Testing Customer Experience Customer Feedback Feedback Software 98

UX Studio: Product Management

AUGUST 17, 2018

This guide shares an overview of the processes and a few tips for those who have just started out, as well as for those constantly planning and polishing their usability studies. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. Testing competitors’ solutions.

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Userpilot

SEPTEMBER 28, 2022

Focus on providing a positive customer experience at every interaction. Sometimes, poor customer experience is traceable to subpar products, so don’t stop making your tool great! Why should SaaS companies aim to improve customer experience and customer satisfaction? Improve customer experience based on customer feedback.

Customer Experience 52

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Userpilot

AUGUST 29, 2022

In a nutshell, insights help SaaS companies understand the customer journey better and find growth opportunities. Market research for discovering common pain points. For example, you can use a product analytics tool to spot drop-off points. Market research insights. Competitors’ data insights. Sales data insights.

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Data Visualization Customer Feedback Customer Experience User Testing 98

Userzoom

MARCH 28, 2018

How long before UX truly takes a central position within organisations? Then there’s some great case studies, things like Zappos and their 365-day return policy and all this kind of stuff. And as a result, producing an outstanding experience is one of the best ways of ensuring a positive brand identity.

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Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

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UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

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Research Software Analytic Tools Transportation Feedback Software 62

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system.

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UX Studio: Product Management

JULY 29, 2020

Hired as external consultants, researchers, and product designers, sometimes we are asked to join an existing product team and help in transforming an organization from the inside. . One of the first things every UX lead learns at UX studio is that there are no prepackaged solutions to provide for clients. Create alliances.

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Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

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