The Product Coalition

FEBRUARY 12, 2024

Or as ordinary a day in a large company gets… during COVID. Those small squares started popping on my screen, shrinking as each person joined until it wasn’t possible to distinguish between anyone on the screen. What outcome did it achieve for the user and the customer?” “Feedback is the breakfast of champions.” -Ken

Technical Review 114

Technical Review User Testing Product Research Customer Feedback 114

The Product Coalition

MAY 11, 2021

In March 2020, due to the covid outbreak, Aircall’s employees started working remotely. Two weeks later, I joined the company as Head of Product and manager of a team of 15 people I have never met before and I would not meet in person for at least the next 3 months. The answer was: ‘You talk to the Product Manager’.

Leadership 178

Leadership Feedback Software User Testing Customer Feedback 178

UX Planet

JANUARY 18, 2024

Photo by Georgie Cobbs on Unsplash Every company wants to make users carry out certain actions on their websites or applications, sometimes not caring about the goal the user has in mind. Sometimes, these actions might not be beneficial to users of the platforms. What is Persuasive Design?

Customer Experience 59

Customer Experience UX Branding Differentiation 59

Lenny Rachitsky

FEBRUARY 20, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. PMs and VPs), my Swag store (great gifts for your favorite PM, or yourself!), It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. But you’re wrong.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

The Product Coalition

JULY 31, 2022

Every new product has its own fit to find. so that when you talk to your coachees and see “under the hood” of their minds, you know how to interpret what you see there, and therefore you know how to help them.” If you are on the journey toward product-market fit, you know it’s not easy. Part of it is because it’s really hard.

User Testing 121

User Testing Product Marketing Marketing Customer Experience 121

The Product Coalition

NOVEMBER 1, 2022

Getting mobile app communications right can uplift your user engagement and conversions. Find out when the best time to send out your communications is, and which channels are best. But, the reality is that you can’t achieve real sales without engaging your audience first. Can you nudge the user in the right direction?

Customer Experience 138

Customer Experience User Testing Customer Feedback Analytic Tools 138

Intercom, Inc.

NOVEMBER 5, 2018

Think about the way that you talk to people every day. If you’re anything like me, you use iMessage to talk to your family, WhatsApp for your close friends, and you probably spend your entire day on Slack talking to your teammates at work. Use cases for live chat on your website.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Johanna Rothman

OCTOBER 20, 2022

However, I understood all of them, because the company was clearly losing money. Everyone could tell our financial situation was challenging the company. In the US, the company no longer pays health insurance, matches retirement funds, or offers any of the other typical perks of working for a company.

User Testing 99

User Testing Customer Experience Reference Consulting 99

UX Planet

FEBRUARY 19, 2024

You may be struggling with how to summarize who you are and what your skills are on your resume, LinkedIn profile, personal portfolio website or even your social media page. A bad first impression could ultimately hurt your chances of landing a dream job. Let’s get started.

UX 93

UX Technical Review Customer Experience Weak Development Team 93

Intercom, Inc.

DECEMBER 6, 2019

And yet, most marketers don’t give push notifications the care and attention they deserve, despite the endless benefits they can yield for both company and customer alike. But push notifications that are personal, relevant, and well-timed can help users achieve their goals in real time. Here are some examples: Targeted news items.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Intercom, Inc.

JUNE 1, 2018

The most important tasks for any early stage startup are to write code and talk to users. When we started Intercom the latter was my job. They allowed us to reach an entirely new audience who would never have heard of Intercom had I not talked to them. Choosing a tactic for your addressable market.

Startups 201

Startups Feedback Software Marketing Strategy 201

Amplitude

NOVEMBER 26, 2019

I’ve worked at many kinds of companies—large and small. Given that data teams can’t be everything to everyone, each department starts grasping at different tools. Given that data teams can’t be everything to everyone, each department starts grasping at different tools. Everyone who joins your company brings new tools with them.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Accidental Product Manager

MARCH 13, 2023

Now this is where things start to get interesting: who provides you with your television signal. Who provides us with our television is starting to change and the Pay-TV product managers who have been providing this content are starting to come under a lot of pressure. Most people plop down and click on the television.

Customer Experience 65

Customer Experience Reporting Tools Product Management Product Manager 65

Mind the Product

APRIL 29, 2019

A persona starts off with a classic formula – name, age, demographic, location – and that formula can work when you have a focused audience with specific needs. But what happens when your product is direct to consumers, and there are an awful lot of them? How do you write personas to match that many users?

User Testing 144

User Testing Customer Feedback Product Research Customer Experience 144

Userpilot

NOVEMBER 2, 2022

Let’s get started. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. Address customer pain points and show how your product can help alleviate them.

Feedback Software 93

Feedback Software Research Software User Testing Product Research 93

ProductPlan

FEBRUARY 8, 2022

Users complain that the product is becoming too complicated or confusing or can’t find the functionality they need. The defining characteristic of feature creep is that the newer features go beyond the company’s original product vision. Feature creep on TV: the cable-news information overload. What is Feature Creep?

Customer Experience 52

Customer Experience Roadmap Vision UX 52

The Product Coalition

MARCH 9, 2021

The good news is that you can create an app like Uber just in 1500 hours. All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Users should have an opportunity to book the ride just in a couple of seconds, without the necessity to provide a lot of details.

Reporting Tools 162

Reporting Tools Weak Development Team Development Technical Review 162

PMLesson's Ace the PM Interview

MAY 16, 2022

However, product design interviews are focused specifically on testing your ability to be creative with "moonshot ideas" and to really think outside the box. However, product design interviews are focused specifically on testing your ability to be creative with "moonshot ideas" and to really think outside the box.

User Friction 85

User Friction Product Research Systems Review Technical Review 85

Intercom, Inc.

AUGUST 15, 2019

Author Jeff Gothelf sees this all the time in his work as a consultant for medium- and large-sized companies, and it inevitably leads to a culture clash where designers feel unvalued. He joined me for a chat that ranged from strategies for making design part of a company’s DNA to the lessons we can learn from the human cannonball at a circus.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Mixpanel

OCTOBER 27, 2021

Yariv Azatchi is the chief technology officer at Promo and is the man connecting between the products and data in the company. Tell me about the company. Our company enables businesses of all sizes to promote their vision without limits through video content. When was it founded? Why was it founded?

Customer Experience 98

Customer Experience Data Visualization Reporting Tools Research Software 98

Mironov Consulting

DECEMBER 17, 2023

  Role-play what happens when MegaCorp’s CIO calls your CEO on a weekend because they have an outage apparently caused by our unsupported connector.) NASDAQ might introduce a new transaction type such as “ post-only.”    Far away.    Hard to see.  What Have We Committed To?

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Mind the Product

MARCH 6, 2020

In this MTP Engage Manchester talk, Mind the Product’s Chief of Staff, Emily Tate describes how, as product people, we often find ourselves stuck in the middle of difficult negotiations, and while making everyone happy isn’t our goal, mastering stakeholder management is key to building successful products.

Research Software 135

Research Software Management Management Customer Experience 135

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. Let’s get started! Its advantages and disadvantages.

Research Software 96

Research Software User Testing Customer Experience Data Visualization 96

The Product Coalition

MAY 18, 2022

In this blog, I will talk about the steps that I, as a Product Manager at Instagram would take to improve it. So when you go to the Instagram app you’re able to create a story through photos or videos and then we allow users to select stickers, polls, and Q&As, and then they’re able to share that story.

Customer Experience 123

Customer Experience Product Management Product Manager Management 123

The Product Guy

MAY 7, 2019

This cycle brought a lot of issues in terms of the company lacking innovation initiatives and extensive backlogs, in addition to causing huge amounts of stress for everyone involved. By the time the client asks for something “new”, all your competitors probably already have it too. What are your competitors focusing on?

Roadmap 151

Roadmap Research Software User Testing Product Research 151

The Product Coalition

JUNE 3, 2022

Let’s talk about the various types of eLearning applications The COVID-19 pandemic has provoked immense growth in online activities. Leading healthcare software development companies see learning management systems (LMS) as their top priority, alongside other medical software. Here is where eLearning has its say.

Healthcare 120

Healthcare Education Seminar User Testing 120

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. I’d like to share five lessons from my experience that can help you start your own journey. Just one year later, there have been almost 9,000 of them.

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

The Accidental Product Manager

NOVEMBER 2, 2020

In fact, your application is so successful that your company got bought by another much larger online company for a lot of money just a few years ago. As a product manager, how would you go about transforming your free-to-use service into a money making machine? How A Free Application Can Make Money.

Product Management 111

Product Management Product Manager Data Visualization Customer Experience 111

Product Talk

JULY 12, 2017

Most product teams are starting to integrate discovery practices into their product development process. In my talk, I shared a clear definition of continuous product discovery that I hope will act as a benchmark to help teams evaluate their own product discovery practices. Improve Your Product Decisions. Companies: Allstate.

Product Research 214

Product Research User Testing Data Visualization Research Software 214

Userpilot

DECEMBER 18, 2020

How should I bring the disengaged users back to my product? Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. You can have thousands of sign-ups in a month but if the users don’t actually activate or use the app after the 30-day trial mark…you know what happens.

User Testing 98

User Testing Customer Experience Analytic Tools Onboarding KPIs 98

Department of Product

NOVEMBER 16, 2023

Q&A is a new feature from the company which allows users to get answers about any document in a workspace through a conversational UI. If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Intercom, Inc.

JANUARY 31, 2023

You can read all about these new features here. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. If not, well, it’s just a toy – a fun one, but a toy nonetheless. The ability of GPT-3.5

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Mind the Product

OCTOBER 26, 2017

We were keen to learn more about 500Startups, to talk about the importance of sales and marketing for startups, and what, in his opinion, makes a product successful. A Sales and Marketing Focus From the Start. He said we should start marketing from day one, even before the product is ready. Talk to Your Customers.

Startups 105

Startups Customer Experience User Testing Customer Feedback 105

The Product Coalition

SEPTEMBER 22, 2020

American mass media company Condé Nast in New York City hosted a special event which included a discussion about the many roads to becoming a product management professional. The panel included five people that hail from startups, midsize and large companies. Key Takeaways Customers have a different perspective on your product.

User Testing 115

User Testing Research Software Product Research Customer Experience 115

The Product Coalition

MAY 13, 2020

So why is no one really talking about it the way they talk about things like Product-Led Growth ? While some companies are still coming to terms with the idea of Product Management, Product Ops already has a blueprint. Product Ops operates (haha) differently at every company, depending on the product and the org structure.

Product Research 148

Product Research Data Visualization User Testing Research Software 148

UX Studio: Product Management

JULY 29, 2021

This might not seem like the most exciting news for you. “I First, we’ll start by seeing how knowing how to sell research will help you in your UX journey. Then, you’ll learn how to do just that by explaining the ROI of your research projects. Let’s envision your UX career for a moment. Working for a big company.

Research Software 110

Research Software User Testing Product Research UX 110

Intercom, Inc.

MAY 6, 2020

More than ever, you’re relying on us to help you keep a pulse on what your customers want and need. We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Automate answers to your most common questions with Resolution Bot. Want to see them in action? No problem.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129