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Pulse Europe 2023: How to Drive Proactive Customer Success When You’re an Early-Stage Company

Gainsight

But when you’re an early-stage company, proactive management is difficult without the right resources and tooling. Early-stage companies have started to create a decent customer base. Internal Culture Customer Success is not the responsibility of one team, it’s a company-wide effort. Company morale.

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Is MVP Dead?

bpma ProductHub

If left undefined the words “minimum” and “viable” leave lots of room for interpretation. For companies who want to quickly find a market need, MVP is a proven concept. What, really, is wrong with MVP? Much of it has to do with its definition and alignment across the organization. To see examples of a successful MVPs, check here.

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You Must Avoid These Top 5 SaaS Customer Success Mistakes

Userpilot

Having the right customer success strategies is just as important for a company’s bottom line as strategies for acquisition or growth. Everyone in the company needs to have a deep understanding of what their customer aims to achieve and how the product serves them. Undefined success metrics.

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Sequencing the Solving of Problems

Tyner Blain

For the people you’re working with, time horizons act as a proxy for an undefined combination of importance and urgency. However, this alone does not assure the idea is good; some ideas can be objectively good, but not good for your company to pursue. They may be infeasible for you to execute.

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Your Role is not to Write Requirements

Ask Benny

The Technical Aspect Throughout my career as product manager I have talked with many product managers from different companies, seen a lot of product management recruitment ads, and followed many product management discussions and lectures. A company can exist and ship a product without a product manager. None of them define your role.

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The difference between product analytics and business intelligence tools — and why you need both

Mixpanel

These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks. At Mixpanel, we work with several companies who are leveraging both BI tools and Mixpanel to satisfy a complex and growing need for data insights across the organization.

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How to build your “portfolio” as a product manager

The Product Coalition

Since the role is so different across the industry, the understanding of what makes up a good “product manager” is so undefined.”?—?Hemal In addition to specific things you worked on, also feature transferable elements of your time at XYZ company, on XYZ project or with XYZ client. Lessons/takeaways from time on job (e.g.