Userpilot

JUNE 30, 2023

You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. Trigger customer feedback surveys contextually for existing customers.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Data Visualization 90

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? That’s a stark comparison to Userpilot.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? CS talks to customers all day — they already hear feedback.

Feedback Software 127

Feedback Software User Testing Research Software Customer Feedback 127

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Intercom, Inc.

OCTOBER 8, 2020

Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Listen to the full episode above or check out Kristen’s key takeaways below.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Many brands today may think they build products around their customers based on feedback from a majority, but they couldn’t be further from the truth. Here’s what’s most important.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

ProductPlan

FEBRUARY 1, 2023

But for enterprise product teams, the most common area where that opportunity and reality clash is roadmapping. While common processes and templates should be the lifeblood of any effective enterprise operation, 50% of large product teams (those with 50+ members) cite keeping roadmaps and processes consistent as their top growing pain.

Roadmap 52

Roadmap Feedback Software Research Software Product Research 52

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. The SaaS customer journey consists of six different stages: awareness, acquisition , adoption , expansion , renewal , and advocacy.

Feedback Software 72

Feedback Software B2B Customer Feedback Customer Experience 72

Userpilot

APRIL 15, 2022

Which one is the best user onboarding tool ? In this article, we’ll go in-depth and have a look at the most important features each platform offers. Userpilot is a code-free product experience software, which gives non-tech teams the ability to create powerful contextual onboarding experiences. Pendo vs Userpilot?

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 85

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. Feedback from sales and support is the source 26% of the time, and the competition inspires new features for 16% of respondents. It’s a bit like treading water.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Userpilot

NOVEMBER 19, 2022

To achieve that they use a range of techniques, like review research, user interviews, feedback , or product usage tracking. They also work with product managers on the product roadmap , carry out experiments to validate ideas and help identify minimum viable features for the MVP. Want to see how? Book the demo!

Data Visualization 96

Data Visualization User Testing Research Software Feedback Software 96

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices.

Research Software 94

Research Software Analytic Tools Feedback Software Product Research 94

Alchemer Mobile

AUGUST 25, 2020

In comparison to the growth of the larger job market, the demand for PM roles in the US surpasses the increase in demand for all other roles combined by 5x. For some brands, they’re moving the mobile app experience out from product and into marketing. So, why the growth? When something is broken, they expect an immediate fix.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Userpilot

JUNE 30, 2022

So, how can you determine customer fit and get the right user feedback to ensure customer success? Use in-app messaging to make customers part of your product storytelling while creating public roadmaps, release notes, or press releases for the big picture. And then iterate and improve based on customer feedback.

User Testing 88

User Testing Feedback Software Analytic Tools Customer Experience 88

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Product Introduction.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Product Introduction.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? In this post, we go over the main product growth strategy steps and some examples of SaaS business growth strategies. A SaaS product marketing strategy is a step-by-step plan to drive product growth with your existing customers.

Research Software 60

Research Software Analytic Tools Feedback Software Onboarding KPIs 60

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. T imely , which also means that having a business review every month is not necessarily a good thing. A ctionable for both the solution provider and the customer.

Software Review 52

Software Review Customer Feedback Feedback Software Customer Experience 52

Userpilot

FEBRUARY 15, 2022

Userpilot helps product operations teams by automating feedback collection and facilitating product adoption experimentation while integrating with other data collection tools to optimize the data analysis processes. One important role of the product operations team is the selection of the right tools for their organization.

Data Visualization 91

Data Visualization Analytic Tools User Testing Feedback Software 91

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. In comparison, 43% of the companies with more than 200 employees have a team dedicated to customer experience. A feedback system is key to developing high quality CX. It also enables customers to send feedback effortlessly.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

The Product Coalition

FEBRUARY 22, 2021

Generally, it is safe to assume that product discovery anti-patterns result from a broader set of issues by comparison to the anti-patterns of a particular framework such as Scrum. software is eating the world?—?, Loving the solution : This is a variation of the ‘we know what to build’ syndrome. Think of “MVP.”)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

ProductPlan

AUGUST 23, 2022

Your product will integrate with accounting software, CRMs, and inventory systems. Product leaders can utilize customer feedback before the product is released. When your team tackles a problem needing a solution, customer feedback should be echoed in every product roadmap, user story , and requirement.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

JANUARY 31, 2024

You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. What are product analytics tools?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

OCTOBER 20, 2021

Which tool is better for the different jobs-to-be-done? Today we’re going to put them head-to-head to see which comes out as the strongest digital adoption platform. Pendo and WalkMe are both digital adoption platforms that help you create user guides for onboarding. Customer segmentation tools. Why are we doing this?

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Reporting Tools 84

Usersnap

NOVEMBER 4, 2021

The scaling SaaS company often have to find out through practice what the difference is between a product owner vs product manager. For a mooning SaaS company with a medium-sized, sturdy ship in the middle of the thunderous ocean, the difference sometimes feels hazy. need a customer feedback workflow in place? Do You Need Both?

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

The Product Coalition

MAY 14, 2018

The product manager has a hugely important role in setting the strategy and roadmap for a company’s products. In his role, he has introduced key product disciplines including market research, prototyping, usability testing, customer feedback loops, product theme setting, customer analysis and value proposition identification.

UX 68

UX User Testing Product Research Research Software 68

The Product Guy

APRIL 25, 2017

Product vision, no longer determined by emotion, rather derived from sound metrics – is executed through the product roadmap, with clear and measurable goals in mind. Determining what goes into your product roadmap to execute on this vision can be boiled down to two things: quantitative and qualitative research.

User Testing 74

User Testing Customer Feedback Customer Experience Feedback Software 74

The Product HQ

FEBRUARY 1, 2023

This includes the development and review of the product roadmap to guide the product team toward achieving the company’s objectives. At the helm of the principal product manager’s responsibilities is supervising the critical aspects of the product roadmap.

Product Management 52

Product Management Product Manager Certifications User Testing 52

DISQO

NOVEMBER 1, 2016

That’s why two years ago we started building Alpha , a platform for Fortune 500 product teams to turn hypotheses into customer insight within 24 hours without having to tap any internal capabilities or navigate compliance obstacles. Recently, they collectively surpassed 2,000 experiments on our platform!

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

That’s why two years ago we started building Alpha , a platform for Fortune 500 product teams to turn hypotheses into customer insight within 24 hours without having to tap any internal capabilities or navigate compliance obstacles. Recently, they collectively surpassed 2,000 experiments on our platform!

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

That’s why two years ago we started building Alpha , a platform for Fortune 500 product teams to turn hypotheses into customer insight within 24 hours without having to tap any internal capabilities or navigate compliance obstacles. Recently, they collectively surpassed 2,000 experiments on our platform!

Data Visualization 40

Data Visualization User Testing Customer Experience Development Team Review 40

Userpilot

FEBRUARY 14, 2024

Wondering whether Userpilot or Appcues is the best option for your SaaS company? This article is going to dive into the Userpilot vs Appcues debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Get a Userpilot demo for user onboarding and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

FEBRUARY 18, 2019

When new rules were released by the SEC, I went through nearly 1,000 pages in the course of a few days in order to review and understand the implications. And being able to code and understand the nuances of development go a long way in helping you gain the confidence of the other technical folks around you. Get their feedback.

Product Management 61

Product Management Product Manager Weak Development Team Technical Review 61