Userpilot

NOVEMBER 18, 2023

You can discover what paths your users take the most, and why, along with which paths they avoid or drop off from. These insights highlight potential opportunities for growth and pain points that need solving. So let’s look at how you can use user path analysis to your advantage. The customer!

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Why is collecting customer feedback important?

Feedback Software 102

Feedback Software User Testing Customer Feedback Analytic Tools 102

Userpilot

JULY 27, 2024

If your current SEO strategy is struggling to drive traffic and sales, it’s time to try a more customer-centric approach with product-led SEO. It centers your content creation strategy on actual product-related customer needs and problems, keeping the user as the primary audience.

Analytic Tools 103

Analytic Tools Research Software Data Visualization Customer Experience 103

Userpilot

NOVEMBER 5, 2023

What’s customer value management? TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. Overall, customer value management can make your product more competitive.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

MARCH 30, 2025

Integrate product-led growth in your acquisition strategy I said earlier that you shouldnt rely on your product alone to attract mobile users. But it doesnt mean its not worth implementing product-led strategies to compel users to convert into paid customers and increase the reach of your app organically. Leverage video content.

Research Software 65

Research Software User Testing Customer Experience Customer Feedback 65

Userpilot

JULY 27, 2022

Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. Both active and passive approaches give you valuable insights, and you need them to balance your customer feedback strategy.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 2, 2023

TL;DR Generative research explores and understands users’ needs , motivations, and behaviors to inspire new product ideas and concepts. Some of the benefits of generative research are understanding how users experience your product, how much they know about it, and generating new ideas. But why exactly is it so crucial?

User Testing 105

User Testing Product Research Research Software Feedback Software 105

Userpilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. Customer behavior models also help them improve user experience and boost customer retention.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Userpilot

AUGUST 30, 2024

Whether you’re launching a new product or refining your existing offering, a competitive analysis will equip you with the insights needed to make data-driven product improvements , outsmart your competitors, and better serve your customers. Get your free Userpilot demo today! Why should you conduct a competitor analysis?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

MARCH 6, 2024

But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

NOVEMBER 19, 2023

Examples of UX research questions to improve user experience: What were your initial expectations when you started using our product, and how did the actual experience compare? Ultimately, research helps you build a product that users love, thereby driving customer satisfaction and loyalty. Discover churn reasons.

User Testing 104

User Testing Product Research Research Software Customer Feedback 104

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. They want an immersive digital experience that delights, supports, educates andrewards.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

UX Planet

SEPTEMBER 10, 2024

Benefits of high adoption rate : The more teams that adopt the system, the more consistency there will be across your products, leading to a unified user experience and lower design and dev effort. It also ensures consistency across different products, providing a uniform user experience.

Analytic Tools 110

Analytic Tools Feedback Software Systems Review Data Visualization 110

Userpilot

JULY 7, 2024

How do you identify and optimize customer journey touchpoints? Before we get down to it, we also cover different stages of the customer journey and examples of touchpoints at different stages. Customer journey touchpoints are key moments where customers engage with the company or its products. Ready to dive in?

User Testing 64

User Testing Customer Experience Customer Feedback Analytic Tools 64

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MARCH 30, 2025

Plus, it connects with the web version so you can track the user experiences across mobile and web platforms. To start using Pendo mobile, you need to install the Pendo Mobile SDK in your app so it can track all the users data and connect it with the web app. Lightweight user surveys embedded in guides. Resource center.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

MARCH 16, 2023

Landing pages need to account for their intended audience, whether that’s enterprise customers who need more information or gamers that want high-speed software. Link to case studies, customer successes, or user testimonials to prove that your product is worth signing up for. Social proof. Demo video.

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Userpilot

FEBRUARY 25, 2024

Identify friction areas. Here’s how to perform conversion funnel analysis for a specific user journey: Create your user personas. Map out each stage in the customer journey. Identify drop-off points from the report. This lets product managers and marketers track how users progress through each stage.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. Hotspots: Small, interactive icons that direct users attention to specific areas in your mobile app.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Customer Feedback 65

Userpilot

JULY 3, 2024

The short answer is: Because you can’t create a successful product without first knowing what your customers want. To develop a product that keeps customers satisfied, your design must be backed by thorough user research and data. Such data is helpful for providing greater context and understanding of user behavior.

Data Visualization 79

Data Visualization User Testing Product Research Customer Feedback 79

Userpilot

AUGUST 18, 2024

Businesses can scale by enhancing the product experience, prioritizing customer success, and using data-driven insights to continuously improve the product. Some tried and true PLG approaches for scaling SaaS include: Offering free trials or freemium models, ensuring users experience the full value of the product firsthand.

Feedback Software 102

Feedback Software Customer Experience Embedded Analytics Data Visualization 102

Usersnap

FEBRUARY 4, 2022

We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Because chances are little that it will fit into the workflow of your designers, developers, and customers. Recommended Reading: 25 Website Feedback Button Tools Comparison.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

JUNE 12, 2023

TL;DR The SaaS conversion path is the journey that potential customers follow from unknown website visitors to product subscribers. For the activation conversion path, use carefully curated in-app experiences to help users derive value. You can also use onboarding checklists to direct user actions. Let’s dive in!

Customer Experience 98

Customer Experience User Friction User Testing Data Visualization 98

Userpilot

SEPTEMBER 14, 2023

Understanding that you cater to many different types of customers with different pain points, wants, and needs is critical for giving them the best possible experience. In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS.

Customer Experience 105

Customer Experience User Testing Analytic Tools Feedback Software 105

UX Studio

AUGUST 27, 2019

The value proposition of a product provides one of the most important meeting points for user experience design and marketing. Although it deals mainly not with serving the customer but selling, it involves matching their needs with your product. It defines the first step of telling users what you offer.

User Testing 85

User Testing Research Software User Friction Customer Experience 85

Userpilot

MAY 30, 2022

Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Needs-based segmentation involves segmenting customers into groups based on their problems and needs. Why is needs-based segmentation important?

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo!

Analytic Tools 104

Analytic Tools Onboarding KPIs Research Software Data Visualization 104

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

JUNE 29, 2022

Where design thinking encourages innovative solutions, the human-centered design prioritizes good usability and a great user experience. Similarities between the two methods: They’re both user-centric. The goal is to produce a great product, one that is successful, and that customers love. It can be done.”

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. Starting from their first point of contact to when they subscribe and eventually become raving fans of your product.

Feedback Software 75

Feedback Software Customer Feedback B2B Customer Experience 75

UX Studio: Product Management

OCTOBER 9, 2021

Our participants included: A user researcher at a Budapest-based multinational telecom company. Their team was previously fully in-person, and their customers range from younger to older, from digitally mature to less tech-savvy people, who were difficult to reach with remote research methods. Our research has become more inclusive.

Positioning 108

Positioning User Testing Customer Experience Research Software 108