Intercom, Inc.

JUNE 21, 2018

Today, Max is the CEO of Sales Hacker: a global conference, event series, and an online publication that brings together proven sales execs and emerging startup founders to share their lessons and experiences in sales automation and tech sales. We started a meetup, which led to a conference, which led to the Sales Hacker publication.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Intercom, Inc.

AUGUST 12, 2021

You’ve probably got a couple of different apps that are open – one might be solving your video conference needs, and one might be handling your team’s messaging needs. We’ll be at Enterprise Connect, which is a big customer support conference. And I think we see that today.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

NOVEMBER 7, 2019

But you’ve done other stuff as well, I suppose, that’s a little bit more “confetti”: you’ve gone to SaaStock and offered people free Wi-Fi, you’ve hidden credit cards around conferences. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. Nico: Of course.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Business of Software Conference

JANUARY 16, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? April Dunford (Founder/CEO, Ambient Strategy) – Positioning for Growth: How To Make Complex Products Obviously Awesome from Business of Software Conference. And do we get invited to speak at the conference.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

AUGUST 10, 2018

It’s called Operator, and it performs tasks like inbound lead qualification and customer routing. Will: Last year we launched our bot technology. Operator delivers huge business benefits for our sales, marketing, and support teams and our customers, and today we’re making it much, much more powerful.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. Paul is returning to speak at Business of Software Conference Europe 2019 in Cambridge, UK in April. Paul Kenny Turning Software Into Money BoS2017 from Business of Software Conference. Paul Kenny, Founder, OceanLearning. Upcoming Events. Transcript.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Andrew Chen

MAY 14, 2018

When I think about growth and Dropbox, Drew Houston’s classic talk from the 2010 Startup Lessons Learned Conference immediately comes to mind. They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Intercom, Inc.

JANUARY 16, 2019

Most users view a product only through the lens of their own use, not through the needs and habits of all the users in their enterprise (which is a view someone at the top, such as a Chief Information Officer, is more likely to have). Is your model primarily inbound or outbound? It’s the single best book on the topic.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. So, is there inbound coming in? Are you supporting them?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? We also drove a huge amount of inbound.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

MAY 10, 2018

When I think about growth and Dropbox, Drew Houston’s classic talk from the 2010 Startup Lessons Learned Conference immediately comes to mind. They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Userpilot

MAY 19, 2021

Starting/Participating In A Conference. Gainsight’s Lead Generating Engine With Online Conferences. Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? SaaS Inbound Marketing. Here are the most common inbound channels in 2021: Google Organic. Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

FEBRUARY 28, 2019

What typically happens to tech companies is they start off maybe in mid market, and they decide very quickly to go to enterprise. We’re also good at inbound marketing, it turns out, so that has been pivotal to our success. Generally in our industry, it started pro-enterprise. They’re created by inbound demand.

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137