Intercom, Inc.

JULY 19, 2022

At Intercom, we obsess about our customers’ success. . We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Research and data science play a major role in surfacing holistic insights about our customers and ensuring we’re building products that drive real value.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

UX Planet

FEBRUARY 1, 2024

Understanding the diverse needs of your potential users. Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

Feedback Software 82

Feedback Software Analytic Tools User Testing Research Software 82

Roman Pichler

JULY 6, 2021

Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. But others find it hard to no longer be actively involved in making product decisions, regularly talking to users, engaging the stakeholders, and working with development teams.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. Customer needs. Market knowledge.

User Testing 139

User Testing Customer Experience Customer Feedback Product Research 139

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard.

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

Userpilot

NOVEMBER 23, 2023

You can either use AI models trained on generic data, like OpenAI, or custom models trained on your own data. If you integrate an existing model into your product, like most SaaS companies, it won’t be enough to outperform your competitors. When integrated well, AI can enhance the product experience for customers.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Reporting Tools 91

Ronke PM

MARCH 26, 2024

Learning to Embrace Conflict These product leaders will tell you that conflict within multi-purpose teams often stems from a lack of communication and understanding of the product or feature's purpose. Leaders must ensure their teams understand how their work impacts customers and the organization.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

Roman Pichler

SEPTEMBER 3, 2019

But provide clear feedback and do not allow people to sidestep or ignore shared goals. I commonly find that product people believe that they must precisely describe the product functionality and spoon-feed their development teams with detailed user stories. Let the Team Own the Solution.

Development 204

Development Feedback Software Customer Experience Construction 204

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

The Product Coalition

OCTOBER 2, 2022

They showed me that being a great product person was enabled with having a great attitude, having empathy for your customers, and influencing your peers with rational thinking. As a result, I became great at my job and I grew into senior product roles. You work with a product team. You talk with customers.

Product Management 132

Product Management Product Manager Feedback Software User Testing 132

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. Today we are looking at product management work through the eyes of a CEO, exploring several topics together. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies.

Research Software 92

Research Software Feedback Software Reporting Tools User Testing 92

Tyner Blain

SEPTEMBER 18, 2023

.’ This is the reason the problem statement template distinctly calls out “Affects…” as a field, versus relying on product people to mention who is affected when describing the problem itself. Imagine road construction on your commute to work in the morning.

Customer Experience 52

Customer Experience User Testing Research Software Weak Development Team 52

Product Talk

FEBRUARY 12, 2020

Her exposure to the product team —and the departure of a previous product manager—sparked Lisa’s interest and led to her stepping into the product manager role right around the time that Teresa began working with the product team as a discovery coach. We realized we needed to build that trust into the product itself.”.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

The Product HQ

MAY 10, 2024

You have to earn the necessary digital product management and lead skills and demonstrate them to potential employers with confidence. A product lead or the lead product manager is often an experienced senior professional who drives the product strategy, leading and supervising a product team.

Customer Experience 52

Customer Experience Research Software Feedback Software Certifications 52

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. Somehow, interpreting customer needs can feel different. First, some context. But that’s an illusion.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

The Product Coalition

AUGUST 4, 2021

Product Discovery is an exercise in working out whether there are customers that want the product (or feature) you’re working on and that you can deliver a solution to them. Product Discovery comes in different shapes and sizes, depending on the situation. do our customers and users want it? Feasibility?—?can

Product Research 161

Product Research User Testing Research Software Customer Experience 161

The Product HQ

MAY 10, 2024

Here are four additional tips that will help you on your journey to becoming a startup product manager: 4. Always be Open to Feedback That includes any constructive criticism that they may give. Use it to inform your product roadmap and make any necessary changes in your product management strategy.

Startups 52

Startups Customer Experience User Testing Technical Review 52

The Product Coalition

MAY 31, 2021

Examples of scope for a team level Product Manager vs. a Product Leader: Look at what other product leaders are responsible for compared to team level PMs at your company. Within Autodesk Construction Solutions (ACS), PMs are responsible for their individual product areas. But that’s the work of a Product Leader?—?lots

Customer Experience 123

Customer Experience Data Visualization Vision Leadership 123

Mixpanel

JULY 22, 2021

This post is written by Human37 , a data-driven customer experience agency located in Brussels, Belgium. Human37 helps you define, design, implement and activate your tailored and future-proof customer data strategy. They aim to shape a world that provides a better customer experience for individuals. But why is that?

Analytic Tools 95

Analytic Tools Data Visualization Enterprise Customer Feedback 95

Intercom, Inc.

JUNE 27, 2019

The process of building product in an R&D organization of any size involves making lots and lots of informed choices between various options. “People obviously need to feel safe to share all their work and have it critiqued” Des: Design crit is where someone shows off their work and gets feedback from other designers?

User Testing 172

User Testing Customer Feedback Product Research Customer Experience 172

Roman Pichler

MARCH 11, 2020

Additionally, increase your ability to constructively deal with disagreements and learn to resolve conflicts so that nobody is left feeling frustrated or hurt. To overcome this challenge, recognise that a shared product vision and validated product strategy are more important to guide and align people than beautifully crafted user stories.

Leadership 248

Leadership Product Research Customer Experience Agile 248

Roman Pichler

MARCH 11, 2020

Additionally, increase your ability to constructively deal with disagreements and learn to resolve conflicts so that nobody is left feeling frustrated or hurt. To overcome this challenge, recognise that a shared product vision and validated product strategy are more important to guide and align people than beautifully crafted user stories.

Leadership 248

Leadership Product Research Customer Experience Agile 248

ProductPlan

JULY 13, 2020

As organizations grow and expand, keeping stakeholders and employees on the same page to drive alignment with your product strategy can be a big challenge. That’s because growth often brings culture shifts, new offices in different locations, and new hires with the different product vision. Build a Foundation of Trust.

Strategy 69

Strategy Feedback Software Customer Experience Customer Feedback 69

UX Studio: Product Management

JUNE 23, 2020

Considered to be one of the most promising players in the market for its highly innovative value proposition, Zignaly had just raised funds and was willing to invest heavily into delivering the best possible experience to their users. . The problem. The team: a strategic collaboration.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Bain Public

SEPTEMBER 15, 2021

Today’s most valuable companies, like Facebook, Amazon, Netflix and Google, are product-led and customer-driven. They owe their success to a unified product vision that is informed by feedback from customers, prospects, and colleagues. Be incredibly rigorous in how you approach building products.

Feedback Software 52

Feedback Software Data Visualization Customer Feedback Vision 52

Roman Pichler

JULY 11, 2016

Provide guidance on the product, including its market, value proposition, business goals, and key features. But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items.

Weak Development Team 152

Weak Development Team Development Research Software Feedback Software 152

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. It mainly aims to check product ease-of-use and functionality. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

NOVEMBER 11, 2021

While browsing one of the online communities I am part of, someone commented that outcome-based roadmaps were just ‘regular roadmaps’ anyway, and that: “… Any product manager that knows what they’re doing doesn’t need outcome-based roadmaps. Feature roadmaps jump to solutions, have little focus on customers and their problems.

Roadmap 87

Roadmap Feedback Software User Testing Product Research 87

Mironov Consulting

JUNE 27, 2019

When this gets above 10:1, most product managers seem unable to keep up with their teams, and struggle with tactical short-term deliverables (user stories, sales interrupts, sprint planning, backlog ordering, support escalations, standups, story acceptance). See Melissa Perri’s product kata ). Hiring strategy.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Tyner Blain

JULY 3, 2020

A well-constructed epic achieves two objectives. A well constructed feature describes our approach to creating or improving a capability which we believe is necessary to realize the intended outcomes of an epic. Understanding what truly needs to be accomplished is an experience of epiphany and insight; a moment of clarity.

Construction 126

Construction Customer Experience Vision Customer Feedback 126

The Product Coalition

FEBRUARY 11, 2023

During that time, I started a T-shirt printing business, took embedded systems classes for school kids, built an electronic automation device, incorporated a solar engineering, procurement, and construction (EPC) company, and built a food export business. Prioritise the product hypotheses. Steps in figuring out your target customer.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

Product Innovation Educators

JULY 19, 2021

Learn what sets successful product management teams apart. Today we are talking about a recent study that gives us insights into what’s going on in product management and product management teams. For several years, our guest has conducted the Study of Product Team Performance.

Product Research 104

Product Research Research Software Product Management Product Manager 104

The Product Guy

NOVEMBER 9, 2017

Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Themes are critical building blocks for your product’s strategy, each Theme is usually a statement describing an idea that is critical to the vision of your product.

Framework 138

Framework Agile User Testing Research Software 138

ProductPlan

FEBRUARY 17, 2022

I’ll walk you through a few strategies I’ve found work well for turning a greenfield project into a successful product. The term greenfield gets its name from the construction industry. Current user base to leverage for usage statistics and feedback. Company familiarity with the value proposition or user personas.

Research Software 52

Research Software Feedback Software User Testing Product Management 52

Mironov Consulting

OCTOBER 26, 2017

Head of Product: My CEO is a finance guy*, and is pushing the product team hard to prioritize all engineering work solely on ROI. A lot of product management is meeting customers and prospects where they are : finding language and benefits and arguments that resonate with an audience. See my product pies.)

Finance 95

Finance User Testing Analytic Tools Research Software 95

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78