Userpilot

JANUARY 22, 2020

Finally, we’ll discuss how you can use the data to improve your user satisfaction scores by a) streamlining your onboarding flow to guide users towards the desired behaviour pattern (basically, getting them to reach the ‘AHA moment’ that correlates with high NPS score) and b) – improving your product.

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Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

AUGUST 1, 2024

Product Design Tools : Software used to prototype and design user interfaces, ensuring products are user-friendly and meet market needs. Customer Support Platforms : Solutions that facilitate the management of customer inquiries and issues, enhancing service quality and customer satisfaction.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. I typically advise the below format.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

The Product Coalition

JUNE 5, 2018

Successful project management requires a close working relationship with leadership to ensure each project is aligned with business strategy , even as companies undergo enterprise-wide change. He’s worked in many industries, including insurance, finance, retail, construction, engineering, healthcare, and government.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Userpilot

JANUARY 27, 2022

To calculate the customer churn rate , divide the number of customers lost during the given period by the number of customers present at the start of that period, and multiply the result by 100. Small SaaS businesses typically go for a 5-7% rate, while enterprise businesses maintain churn rates of less than 5%.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JUNE 29, 2023

Being able to solve problems on their own also saves customer time and frustration: your end user doesn’t need to sit in a support queue, and the workload is instantly slashed for your support team. Since there are fewer support tickets, you can save up on customer support costs as well. User persona example.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

MARCH 14, 2024

Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term. A/B testing : Test and refine strategies for various user cohorts. Enhanced conversion rates and user satisfaction. A/B testing : Test and refine strategies for various user cohorts.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Gainsight

JULY 20, 2022

For example, are they a legacy user who joined for an earlier iteration of the product? Are they still in wait-and-see mode, having only been a customer for less than a year? Adoption status: Professor Everett Rogers developed a theory called “diffusion of innovations” that can be useful in segmenting product users.

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Usersnap

JUNE 14, 2024

Separate constructive feedback from suggestions that may not align with project goals. Add the insights from customer support and sales to Usersnap by simply using the project dashboard. Use labels to categorize topics, track progress with the Kanban view, and celebrate your increasing customer satisfaction scores !

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

FEBRUARY 26, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. This means you can ensure the right information is presented to the right audience, optimizing user engagement and comprehension.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

It also lacks any integrations with support tools like Intercom, Zendesk, or Freshdesk (and integrations aren’t even available for users on the free plan anyway). Enterprise : Lou Assist’s Enterprise tier operates on a quote-based pricing system but offers flexible MAU limits and unlimited team seats. Source: G2.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

MAY 26, 2024

NPS surveys in UserGuiding The Net Promoter Score is a highly-reliable metric for customer satisfaction and brand advocacy , which is why UserGuiding has a template for this use case. Pricing of UserGuiding UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 14, 2024

Here are Userpilot’s top product analytics features : Feature tagging : Userpilot’s click-to-track feature tagger lets you view how many times a feature has been used and by how many users to measure its adoption. Users on the Starter plan can add up to 15 feature tags while those on the Growth or Enterprise tier can create unlimited tags.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

FEBRUARY 26, 2024

Users on the Growth or Enterprise plan can add an unlimited number of tags and use events to trigger in-app flows. Users on the Growth or Enterprise plan can add an unlimited number of tags and use events to trigger in-app flows. There are other survey types to choose from and you can even create your own custom survey.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Users on the Growth or Enterprise plan can add an unlimited number of tags and use events to trigger in-app flows. Users on the Growth or Enterprise plan can add an unlimited number of tags and use events to trigger in-app flows. There are other survey types to choose from and you can even create your own custom survey.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

MARCH 11, 2024

Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term. A/B testing : Test and refine strategies for various user cohorts. Enhanced conversion rates and user satisfaction. It is free and allows up to 20M monthly events. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Source: G2.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

MAY 22, 2024

NPS surveys in UserGuiding The Net Promoter Score is a highly reliable metric for customer satisfaction and brand advocacy, which is why UserGuiding has a template for this use case. Higher pricing : Starting at $249 per month, the Appcues Essential tier has several constraints, such as limited UI patterns and no custom CSS support.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 14, 2024

There are other survey types to choose from and you can even create your own custom survey. Survey templates : There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES. Source: G2. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Software Review 52

Userpilot

MARCH 14, 2024

There are other survey types to choose from and you can even create your own custom survey. Survey templates : There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES. Source: G2. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 26, 2024

There are other survey types to choose from and you can even create your own custom survey. Survey templates : There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES. Source: G2. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

There are other survey types to choose from and you can even create your own custom survey. Survey templates : There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES. Source: G2. Source: G2.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey. Lou Assist features for self service support Self service support is incredibly helpful for improving customer satisfaction while reducing the ticket volume for the representatives on your team. Source: G2. Source: G2.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Target these to specific user audiences you can build based on specific criteria such as in-app engagement or events. To trigger your guides when an event occurs, you’ll need to ask for a custom quote for the Enterprise plan, as this option is not available on the Essentials or Growth plans.

Data Visualization 52

Data Visualization Customer Experience Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 20, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. This means you can ensure the right information is presented to the right audience, optimizing user engagement and comprehension.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 18, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. This means you can ensure the right information is presented to the right audience, optimizing user engagement and comprehension.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. This means you can ensure the right information is presented to the right audience, optimizing user engagement and comprehension.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 14, 2024

Here are Userpilot’s top product analytics features : Feature tagging : Userpilot’s click-to-track feature tagger lets you view how many times a feature has been used and by how many users to measure its adoption. Users on the Starter plan can add up to 15 feature tags while those on the Growth or Enterprise tier can create unlimited tags.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 14, 2024

Here are Userpilot’s top product analytics features : Feature tagging : Userpilot’s click-to-track feature tagger lets you view how many times a feature has been used and by how many users to measure its adoption. Users on the Starter plan can add up to 15 feature tags while those on the Growth or Enterprise tier can create unlimited tags.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 29, 2024

The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business. With powerful features like workflow automation and analytics , you can use it to grow your enterprise.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

SEPTEMBER 22, 2023

” UserGuiding’s pricing UserGuiding has three plans to choose from, targeted towards a range of business sizes from startup to enterprise. Of course, this higher price does come with its fair share of enterprise perks. Custom MAU capacity based on your needs. That’s why I will not use this app. Sorry guys.”

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 14, 2024

You can publish NPS surveys to collect user feedback and assess customer satisfaction. It’s worth noting that Appcues only offers basic user behavioral data and analytics. There are other survey types to choose from and you can even create your own custom survey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

FEBRUARY 26, 2024

Enterprise : Lou Assist’s Enterprise tier operates on a quote-based pricing system but offers flexible MAU limits and unlimited team seats. You’ll also get a custom service-level agreement (SLA). Enterprise subscriptions have no monthly payment option, so you’ll need to pay annually. Source: G2. Source: G2.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Users on the free plan will only be able to publish two announcements at a time unless they upgrade to paid. Lou Assist’s self service support Self-service support is incredibly helpful for improving customer satisfaction while reducing the ticket volume for the representatives on your team. Source: G2. Source: G2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

There are other survey types to choose from and you can even create your own custom survey. Survey templates : There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES. Source: G2. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools User Testing Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

There are other survey types to choose from and you can even create your own custom survey. Survey templates : There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES. Source: G2. Source: G2.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52