Remove Consulting Remove Course Remove Inbound Remove Outbound
article thumbnail

What is proactive support?

Intercom, Inc.

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. It reduces inbound conversation volume without sacrificing customer happiness. Take our 11-minute video course to become a pro at proactive support.

article thumbnail

From Product Management Back to Strategy

The Product Coalition

That’s why I started Infinify, and that’s what I do in almost every service we provide — from strategic consulting to startup founders, through the CPO Bootcamp for product leaders, and all the way into our online courses and lectures to product and leadership teams.

Strategy 137
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

From frontline manager to SVP of Sales: How to stand out in your sales career

Intercom, Inc.

When you’re a rep, you could be thinking about outbounding to prospects, building pipeline, or moving forward the opportunities already in play. “If you want to succeed as a sales leader, you need to focus on moving fast where it matters” Of course, prioritization looks different depending on your role.

article thumbnail

9 essential sales steps you need to grow your SaaS startup

Intercom, Inc.

Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

article thumbnail

Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

Nico: Of course. So of course we use LinkedIn, we use social selling, we use email, we use calls, etc. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. So of course we are doing corporate cards, basically smart cards.

article thumbnail

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

But because they couldn’t be in the office, we brought in some consultants on the sales enablement side and we beefed up our sales force and our customer platform. We also brought in some consultants because things are happening so fast you can hire and train, or you can purchase the knowledge and the experience as well.

article thumbnail

Webflow’s Maggie Hott on building a scaleable sales team from the ground up

Intercom, Inc.

I actually thought I would end up in the non-profit world, but I was taking some courses at university, and this wonderful speaker who happened to be the CEO of a company called Eventbrite came down and spoke to us. Right now, at Webflow, we’ve got one level of account executive and the majority of our opportunity is actually inbound.