Intercom, Inc.

NOVEMBER 20, 2018

Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp. Of course, many of these will be in research mode, with any purchase decision some way off into the future.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

FEBRUARY 12, 2018

software developers, IT consultants, product managers, marketers, designers, software trainers, teachers, and many more. They work for or own tech companies, software product startups, digital agencies, consulting firms, financial or healthcare institutions, etc. StepShot’s audience is quite diverse?—?software

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

As an example, when I was interviewing with Amazon, I talked about my consulting experience and how coming from an industry where customer satisfaction is paramount to the survival of our business, I am already naturally bent towards thriving in an environment like Amazon, where customer obsession trumps everything else.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Mironov Consulting

FEBRUARY 6, 2020

This is (of course) an unreasonable question, as every product/ business has its own uniqueness. This makes sense when most outbound spending is through Marketing (not field sales) and we can isolate campaigns or messages or channels with enough volume to accurately compute CAC.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

JULY 29, 2021

But because they couldn’t be in the office, we brought in some consultants on the sales enablement side and we beefed up our sales force and our customer platform. We also brought in some consultants because things are happening so fast you can hire and train, or you can purchase the knowledge and the experience as well.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Bain Public

NOVEMBER 4, 2018

Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX). The stethoscope is an icon, of course. Why does the contribution of others play such a big part in the product process?

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Userpilot

APRIL 30, 2020

As for what product-led growth is, let’s consult OpenView —the team responsible for coining the term and ironing out its definition: “Product Led Growth (PLG) is a go-to-market strategy that relies on product usage as the primary driver of acquisition, conversion and expansion.”. A ctivation. R etention.

Reporting Tools 72

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 72

Userpilot

NOVEMBER 6, 2020

You can use it to segment the users and trigger outbound email, push, on in-app messages based on their behavior inside your app: You can chat with your users in-app, on your website, send web-push notifications and emails: Intercom has notoriously complicated pricing, with lower-priced startup plans that can balloon quickly as your user base grows.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

APRIL 30, 2020

As for what product-led growth is, let’s consult OpenView —the team responsible for coining the term and ironing out its definition: “Product Led Growth (PLG) is a go-to-market strategy that relies on product usage as the primary driver of acquisition, conversion and expansion.”. A ctivation. R etention.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Intercom, Inc.

JUNE 8, 2021

We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry. What became clear over the course of this research is that conversational support isn’t the “future of support” – it’s the present. Outbound messaging (70%). Personalization (66%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

NOVEMBER 5, 2019

And of course, a big thanks to all of our hosts on the Intercom sales team. At Slack, our sales cycle is very consultative. They need to be the consultant. As a Series A business, we have teams in Sydney, Dublin, and LA, and a mixture of inbound and outbound now. We’re putting rev ops in place.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Intercom, Inc.

JULY 9, 2020

So after like kind of teaching myself a little bit of SEO at these 16 years, it took me a couple of years until basically after college to join a great consultancy that was focused on enterprise clients, where I really learned the craft hands on. Atlassian does not have an outbound sales team. Kevin: Absolutely. You have to do it.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

SEPTEMBER 8, 2021

I actually thought I would end up in the non-profit world, but I was taking some courses at university, and this wonderful speaker who happened to be the CEO of a company called Eventbrite came down and spoke to us. In fact, we’ve just started building our outbound motion. And I just thought he was great.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

MARCH 10, 2020

A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented – especially when team members can’t readily consult one another when issues come up. Of course, we like the Intercom Inbox the most, but a shared inbox should be a non-negotiable feature in any modern support software.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220