Indicative

JANUARY 6, 2021

Fast and easy to analyze data : “Indicative has a series of tools designed for fast data consultation. The post High Customer Satisfaction and Ease of Implementation: Breaking Down Indicative’s Rankings in G2’s Winter 2021 Report appeared first on Indicative. To see how Indicative compares to other companies, click here.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. This lesson is very much applicable in every situation.

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Driving increased customer satisfaction and retention. What is proactive support?

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Product Innovation Educators

MARCH 3, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Intercom, Inc.

JUNE 8, 2021

It helps you to build longer-lasting relationships with your customers, while simultaneously empowering your support team to balance great customer experience with efficiency. We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

MAY 18, 2021

So we wanted to learn more about these tectonic shifts in the support world so that we could share them with you, our customers, and our readers. Commissioning Forrester Consulting. Enter Forrester. Get your copy of the thought leadership paper. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Centercode

JUNE 11, 2025

When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. Highlight potential risks to revenue, timelines, or customer satisfaction.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

UX Planet

APRIL 19, 2025

In a creative writing assistant project, we deliberately embraced variability by adding controls that let users adjust the degree of surprise in generated suggestions. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

AUGUST 30, 2024

Starting a career as a UX consultant requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX consultants, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. What does a UX consultant do?

Consulting 52

Consulting Data Visualization Analytic Tools Research Software 52

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for UX consultants, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A UX consultant assesses and refines digital products to ensure they are user-friendly and meet business objectives. What does a UX consultant do?

Consulting 52

Consulting Data Visualization Analytic Tools Research Software 52

Product Innovation Educators

DECEMBER 6, 2021

In our book, we’ve added some enhancements to design thinking: Pre-Ideation: Business outcomes: Identify your goal, like increasing upsell, reducing call-handling time, or increasing customer satisfaction. Useful links: Check out Howard’s book Winning Digital Customers. Innovation Quote. ” – Jack Welsh.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Userpilot

AUGUST 28, 2024

Understanding the salary range for UX consultants is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical UX consultant salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Consulting 52

Consulting Analytic Tools Research Software Feedback Software 52

Product Innovation Educators

FEBRUARY 20, 2023

He is a well-known product management trainer, consultant, and speaker. The x-axis is how fully the products meets the need (from 0% to 100%), and the y-axis is how much customer satisfaction or dissatisfaction results. He is a well-known product management trainer, consultant, and speaker.

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Userpilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX consultants is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX consultant.

Analytic Tools 52

Analytic Tools Research Software Consulting Feedback Software 52

Userpilot

AUGUST 28, 2024

Embarking on a career as a UX consultant involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful UX consultant. UX consultants utilize a variety of tools to enhance their work. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Intercom, Inc.

MARCH 10, 2020

. “A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented” As we prepare our team for the possibility of remote work, we’ll be leaning on their ability to apply shared values. Along with metrics, our values will help the team keep a positive “business as usual” mindset.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Alchemer Mobile

APRIL 11, 2018

These metrics provide valuable information about how your product is really being used by your customers, but how do you develop a strategic perspective on the overall health and progress of your product, and more importantly, what actions should you take from what you learn? Start from a Strategic, Customer-Centric Perspective.

Data Visualization 140

Data Visualization Customer Experience Research Software User Testing 140

Intercom, Inc.

MAY 25, 2021

And as support leaders and decision makers, how should you navigate this transition to set your team, organization, and customers up for long-term success? And this has brought the role – and impact – of customer support into relief for many organizations, too.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Intercom, Inc.

JULY 19, 2021

And with customer expectations at an all-time high , providing this kind of seamless, scalable support is essential to retaining customers and driving business growth. Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased business efficiency (58%). Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

JUNE 21, 2021

Connect patients and doctors instantly with chat consultations. E-learning: Enable interactive learning experiences with customized chat windows that engage students & teachers. Improved attention spans with modern and customized communication solutions. Make services accessible and personalized.

Analytic Tools 158

Analytic Tools Reporting Tools Customer Communications Data Visualization 158

Intercom, Inc.

DECEMBER 11, 2018

For Lauren Ritchie, Senior Design Consultant, that also meant treating their customer experience in the same way. Ronan Ryan, COO, knew that creating a world-class customer experience was crucial to establishing trust in their products. As a result, we’ve seen our customer satisfaction scores increase from 8.8

B2C 126

B2C Customer Experience User Testing Product Research 126

The Product Coalition

MARCH 8, 2024

Perhaps a retailer leveraged AI to personalize product recommendations, leading to increased sales and customer satisfaction. reduced processing time by 50%), improved customer satisfaction (e.g., Seek expert guidance from consultants or technology providers. Use statistics to quantify the impact.

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Userpilot

JULY 25, 2024

In the SaaS industry, a CX Designer uses user research , data analysis , and design thinking to improve user interfaces, streamline onboarding processes, and ensure ongoing customer satisfaction. Customer experience designers are essential in crafting seamless and engaging user journeys.

Analytic Tools 81

Analytic Tools Research Software Feedback Software Data Visualization 81

Userpilot

NOVEMBER 18, 2023

This type of analysis helps understand user behavior in greater detail, identify any user friction and bottlenecks, and optimize the user experience. Performing a user path analysis has several advantages, such as reduced churn , increased retention and customer satisfaction , and greater lifetime value.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Intercom, Inc.

AUGUST 24, 2021

Maybe these slower and more awkward support methods would be worth it if the resulting customer satisfaction ratings were through the roof. But they’re not – one study found that only 61% of email users and 44% of phone users were satisfied with their support experience.

User Testing 129

User Testing User Friction Customer Experience Customer Feedback 129

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. It results in improved user satisfaction levels and even helps you win their loyalty.

Customer Feedback 104

Customer Feedback Customer Experience Data Visualization User Testing 104

Intercom, Inc.

MARCH 14, 2019

One of the best lessons I learned from my consulting days is the power of combining the quantitative numbers with qualitative quotes. The impact this can have in bringing customer feedback to life for an executive is undeniable. “Now, let’s take a step back and think about how damn hard it is to hire and retain talent.

Product Research 178

Product Research User Testing Customer Feedback User Friction 178

Userpilot

SEPTEMBER 4, 2024

This reduces the need for expensive rework in the future and improves customer satisfaction. the best customer acquisition channels ). For example, you may want to address low customer satisfaction and high customer support costs by overhauling your support process. What does your team need at the moment?

Feedback Software 105

Feedback Software Analytic Tools Research Software Definition 105

The Product Coalition

DECEMBER 28, 2022

Benefits of app development: App development increases the number of users through customer engagement, customer satisfaction, efficiency improvement, etc. Process: including strategy and consulting, design, branding, support, and maintenance. Ease of use: App development should be simple and easy to customize.

Research Software 148

Research Software Web Development Web Developers Development 148

Alchemer Mobile

MAY 12, 2020

Provide additional context as to why customers receive error messages to help them identify the problem and move through their purchasing process swiftly. Thank customers who report bugs, feature requests, and more. A simple thank you goes a long way in making your brand stand out and increasing customer satisfaction.

Feedback Software 147

Feedback Software Reporting Tools User Testing Customer Experience 147

ProductPlan

OCTOBER 19, 2023

For example if your object is to drive growth, you may have a key result that measures revenue growth, but also establishes targets for quality and customer satisfaction. This key result set prevents you from taking reckless actions to grow revenue that have a detrimental impact on quality and customer satisfaction.

Onboarding KPIs 103

Onboarding KPIs User Testing Customer Satisfaction Customer Experience 103

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249