The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Johanna Rothman

NOVEMBER 30, 2020

Steve, a software development manager, thought John was a “10x” developer. No one else in Steve's group could do this. Was I willing to support and coach the other people in Steve's group to all become “10x” developers? Steve—and the team—needed to see their system.

Weak Development Team 99

Weak Development Team Feedback Software Development Product Research 99

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework.

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

Mironov Consulting

FEBRUARY 12, 2022

 Can the executive team?  Are But for calendars, the scarce resource is time rather than development capacity.  Just playing part-time CPO and also part-time product manager) is a poor substitute for hiring the brilliant people we need.  Poor Dark blue: recruiting , candidate interviews, talent pipeline.

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

The Product Coalition

OCTOBER 13, 2022

Poor questions yield little value. ?? Competitive analysis: “Blue ocean” (Kim, Mauborgne) Don’t get stuck into consulting matrixes. Build a community: “rosie.land” (Rosie Sherry) Until your product is ready you want your product team to engage with potential users in a valuable way. For that you can start your community.

User Testing 129

User Testing Books Product Marketing Marketing 129

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

The Product Coalition

MARCH 13, 2022

Photo by Pixabay on Pexels When I joined eBay back in 2011, the largest group on the Israeli R&D center was actually a content operations group. It was much easier to implement manual processes and automate them using dedicated software (think Zapier on steroids) than to wait for the technology team to deliver a new algorithm.

Feedback Software 151

Feedback Software Demo Data Visualization User Testing 151

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Involve them in strategy development, gather their input, and address their concerns. Keep your team informed about emerging technologies, industry trends, and best practices.

Enterprise 120

Enterprise Research Software Feedback Software Strategy 120

Atlassian

FEBRUARY 18, 2022

Psychologically safe work environments allow team members to feel that they can safely take calculated risks without fear of repercussions. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. 5-Second summary. What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Mironov Consulting

JULY 25, 2018

Many infrastructure development teams don’t have a product manager, or have a fractional product owner/analyst working primarily on detailed technical requirements. Said another way, great development teams want to work on great technical problems. Product managers and development teams solve different problems.

Weak Development Team 87

Weak Development Team User Testing Product Management Product Manager 87

The Product Coalition

DECEMBER 19, 2021

Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. This is one of the most popular questions I receive from my consulting customers as well as CPO Bootcamp participants. Do not hire people with a bad attitude or if they are not team players. Here are my best tips.

Product Management 161

Product Management Product Manager User Testing Weak Development Team 161

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Instead, Mark advocates grouping teams by customer type or geography.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Troubleshooting a poor product launch. Troubleshooting a poor product launch. Just call him Mr Joe. Managing change with users and stakeholders.

Customer Experience 116

Customer Experience Product Research User Testing Entertainment 116

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. What is a Bad NPS Score? Table of Contents.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 188

Feedback Software User Testing Product Research Research Software 188

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why…. What To Do?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Product Innovation Educators

SEPTEMBER 25, 2023

That was a problem we ran into in the development. We had to develop into the UX a way to let people know the floss is over and they should stop. We then tested on humans and compared it to three different groups: people who use a manual water flosser, people who use string floss, and people who don’t floss.

User Testing 120

User Testing Product Research Customer Experience Customer Feedback 120

Mind the Product

MARCH 24, 2020

We’re running this episode again to remind everyone to take a moment, engage your team, and think through both how the decisions you make now can help and how they can be misused – and then take action to mitigate the latter. Ethical frameworks for product development. Ethical frameworks for product development. *

Product Research 130

Product Research User Testing Testing Customer Experience 130

Mixpanel

MAY 20, 2020

Having worked with many product leaders over the past 20 years, I’ve repeatedly heard that balancing the needs of users, engineering teams and the business—all while building a successful product function that drives innovation—is tough. Lifting & shifting: the common pitfall of product teams.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Customer Experience 52

Mironov Consulting

AUGUST 29, 2023

We want to invest our always-scarce development efforts in work that truly matters to our customers, or where only we can do what’s necessary.  So  After all, we're smarter than other teams.    Once we start, we incrementally discover the next issue or dependency or complexity. and then the next.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mind the Product

JULY 23, 2019

Look for the people that are mentoring an intern, running a meeting, or organizing an initiative for the team. Do you care more about the outcome that a group of people can arrive at, or the specific role you will play in getting to the result? If the manager is the best at everything then they don’t have a very strong team.

Leadership 95

Leadership Weak Development Team Consulting Technical Review 95

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. Teams who implement JTBD often come back with “ Problems To Be Solved.” Why does this happen? It seems so simple!

User Testing 132

User Testing Product Research Research Software Customer Experience 132

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. It’s much more about group discussions, group projects. Well, at the beginning of 2020, no one had the playbook for that.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Mind the Product

OCTOBER 22, 2018

We work with developers, user researchers, data scientists and a host of other experts every day – so it’s only natural that we feel like the dumbest people in the room. However, by simply focusing on metrics, rather than the humans behind them, we risk making bad decisions that have unintended consequences for people and society.

Research Software 133

Research Software User Testing Feedback Software Data Visualization 133

Gainsight

AUGUST 2, 2021

At the same time, strategy, process planning, and content creation are geared towards ensuring teams are adequately enabled to execute similarly to ensure a seamless customer experience. Building the proper foundation early on will set your team up for success in the long run. Getting the right people in early on is half of the battle.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

Bain Public

NOVEMBER 4, 2020

While most of your roadmap initiatives support one tactic or another, each functional group will call out for new initiatives that match other objectives and they’ll want the entire development effort in the upcoming release. So how does a product leader develop great negotiating skills, deep empathy, and a backbone of steel ?

Weak Development Team 52

Weak Development Team Customer Feedback User Testing Customer Experience 52

ProductPlan

JUNE 11, 2019

While this can occasionally be blamed on poor execution, it is often simply a result of poor goal setting. But why do product teams have such a hard time creating the right goals to achieve our objectives? No matter how smart you are, how much experience you have, and how much subject matter expertise your team possesses.

Roadmap 79

Roadmap Weak Development Team User Testing Product Research 79

PMLesson's Ace the PM Interview

MAY 14, 2021

These are: Managing technical team members Managing technical development (pushing product design, driving the development cycles, establishing strategy, and help solve technical challenges) SWEs who transition into EM may find that their time is spent differently in management than their IC days.

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

Bain Public

MARCH 21, 2020

A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. What results is the "IT mindset", an isolated approach that focuses on the number of features launched?

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Mixpanel

DECEMBER 7, 2021

Good product teams know their users inside and out. They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Asking developers to pull data isn’t an efficient use of their time.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Strategic decisions provide direction and focus for your product, guide product development action, and ensure alignment within your product ecosystem. You may also reduce trust in your team. A culture of trust develops.

Weak Development Team 84

Weak Development Team Customer Experience Workshop User Testing 84