Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Download The Ultimate Modern Support Tech Stack guide.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This " Code creators own quality.* become a professional services/custom consulting company.

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. Let's get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

The Product Coalition

JUNE 20, 2022

In 2021, 69% of physicians reported burnout. Healthcare software development companies have found a way to relieve doctors and reduce the risk of professional burnout, which is healthcare mobile applications. Based on the results of a consultation, an invoice is formed and issued. In 2018, their number was 40%.

Healthcare 119

Healthcare Research Software Reporting Tools Data Visualization 119

Modus Create

FEBRUARY 4, 2021

The world of consulting is often associated with truckloads of jargon. Similarly, the world of technology is no stranger to its own stream of techspeak. Today, let’s simplify one such concept – digital transformation consulting. What Is Digital Transformation Consulting? What Is Digital Transformation Consulting?

Consulting 98

Consulting Reporting Tools Feedback Software Technical Review 98

Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Implement the customer success best practices with Userpilot code-free. Announcing new features contextually to specific user segments to increase their adoption. Book a demo to give it a try.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

MAY 20, 2024

Here are the steps to perform a customer sentiment analysis: Invest in sentiment analysis tools to gather and analyze feedback accurately with features like real-time analysis and multi-source integration. You’ll need a platform to do this. What is the customer sentiment score? What is a good sentiment score?

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. UX studio .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

Reporting Tools 104

Reporting Tools Systems Review Enterprise Technical Review 104

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. billion U.S.

Data Visualization 102

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 102

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. What to do?

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Product Talk

NOVEMBER 16, 2022

Meet Ellen Juhlin , a product coach and consultant and Senior Director of Product Management at Orion Labs. Meet product coach and consultant @ellenjuhlin. My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. Tweet This.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Mironov Consulting

FEBRUARY 12, 2022

My product leader coachees and I sometimes do calendar reviews.  We A Quick-and-Dirty Tabulation with Optional Color Coding Applying some Agile 101, it’s handy to understand a problem before we start fixing things.  Perhaps  But put-upon partners and missed tuck-ins are not long-term solutions.

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools. The Dark Iceberg.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Amplitude

DECEMBER 17, 2018

When a dear colleague introduced me to Amplitude, I was – in typical consultant form – skeptical of the claims. I started exploring the world of data and enterprise reporting. The enterprise reporting industry took twists and turns and I was in the thick of it. Me and my kids.

Reporting Tools 66

Reporting Tools Data Visualization Analytic Tools Technical Review 66

Intercom, Inc.

APRIL 5, 2022

It’s inefficient and expensive to speak to just one customer at a time, it’s difficult to revisit a conversation or review a resolution after the call – and, no matter how great your choice of on-hold music, customers can only spend so long singing along. Introducing Switch, Intercom’s personalized solution to high inbound call volume.

Inbound 209

Inbound Customer Experience Reporting Tools Messaging 209

Userpilot

AUGUST 26, 2021

Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM. And you had to own all the servers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Gainsight

SEPTEMBER 21, 2020

Standard best-practice configurations: The Professional Services team identified the most common configuration starting points applicable to most customer implementations: Setup CRM Connector – Connect to Salesforce, Dynamics CRM, HubSpot, and other CRMs. So, we started making some changes to the way we ran our implementations.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

The Accidental Product Manager

FEBRUARY 8, 2021

In order to be able to do this, Alexa needs to be able to transmit sensitive health care information using software that meets federal laws regarding how that data is to be safeguarded. The number of homes that have an Alexa or similar speaker system in them has been expanding over the past few years. What All Of This Means For You.

Data Visualization 100

Data Visualization Artificial Inteligence Reporting Tools Software Review 100

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Userpilot

MARCH 29, 2024

Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center. Upon reviewing your feature pages, many website visitors will realize the product doesn’t align with their expectations. Use social proof to build brand authority.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

B2B Product Management

SEPTEMBER 29, 2023

B2B products are products or services that are sold to other businesses, rather than to consumers. They can be physical products, such as raw materials, components, or finished goods, or they can be digital products, such as software, SaaS (software as a service), or data.

B2C 52

B2C B2B Reporting Tools User Testing 52

Userpilot

JANUARY 26, 2022

In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth. To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. So let’s dive in! What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

The Product Guy

DECEMBER 6, 2018

That was an eye opener, as most of my life, I focused on jumping to solutions, but spent little or no time in defining them in the right way. After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. 2) What should I solve?

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

eG Innovations

APRIL 12, 2019

With organizations increasing their focus on digital business services, monitoring and managing the application performance becomes paramount. When a digital business service is slow or down, it impacts the business adversely. Access the report here. Helpful Resources: Read product review of eG Enterprise APM.

Reporting Tools 49

Reporting Tools Data Visualization Naming Research Software 49

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Mironov Consulting

MARCH 9, 2024

†† Here’s a scenario: You’re a product manager at an Enterprise software company and get a blizzard of incoming requests and demands and tickets and suggestions and ideas.    I’ve heard several customers complain about slow reports.”   That’s our #1 challenge for 2025.”

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

eG Innovations

MARCH 31, 2021

While the early months of lockdown were characterized by IT teams rushing to procure hardware, spinning up additional cloud services, and pushing through software contracts, we’re now in a place where we can take a step back, breathe, and figure out what the path forward is going to look like for digital workspaces.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

ProductPlan

FEBRUARY 8, 2022

Implementing or optimizing systems and processes. Implementing or Optimizing Systems and Processes. Even the best systems and processes need a champion to ensure they run smoothly. A product operations manager can optimize the product team’s systems and processes. Ensuring timely, audience-appropriate communication.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Analyzing and reporting on progress. What does a product manager do? Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Gainsight

APRIL 21, 2022

Over the past several years, Gainsight has turned to the field of information and statistical reporting to aid in traversing change and building out new paths. One of the leaders in research, advisory, and consulting is Forrester. Specialized technology. Their unique insights ??stem The best means to prevent churn?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Technical Review 52

Modus Create

JUNE 30, 2021

Emerging technologies, prioritization of workforce culture, and the need for shorter, more cost-effective engagements are making legacy consulting models obsolete. The rise of digital transformation has coincided with the decline in management consulting. And no consulting firm can ignore it anymore. .

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Since you’ll need software to resurrect users, why not book a Userpilot demo and see how you can retain more users for your business? Who are resurrected users?

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Gainsight

AUGUST 5, 2022

Preparing and presenting executive reviews. The second part is knowing your customer, their problems, and the solutions to those problems. Building relationships with your customers Being empathetic is the most critical tool in your CSM toolbox. The technology and platforms both Sales and CS use often have similar capabilities.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59