Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Modus Create

DECEMBER 16, 2021

Product development is exhilarating. There is something special about a team rallying around a vision and creating a product that users love. . Unfortunately, technical debt can do that to your team. But technical debt isn’t always bad, and some of it is unavoidable. And that’s on a good day. .

Reporting Tools 91

Reporting Tools Weak Development Team Management Management 91

Sachin Rekhi

JULY 10, 2019

I always love reading each new book the Basecamp team publishes as they are inevitably chock-full of unique perspectives that preach an approach to working better that goes against conventional wisdom and established best practices. Before even considering a project for building in an upcoming cycle, the Basecamp team always shapes the work.

Weak Development Team 118

Weak Development Team Software Review Customer Experience CTO 118

Business of Software Conference

JUNE 27, 2019

Mikey Trafton, CTO, Alamo Drafthouse Cinemas. There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. BoS USA 2018 Mikey Trafton Managing a Badass Team from Business of Software Conference. They cared about my team. So how do we do this how do we manage this badass team?

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. Of course, theory is important, don’t get me wrong, but marketing is not a discipline that you can just learn from the books and then be good at it. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

JANUARY 27, 2022

More, while women have been taking more and more jobs among top technology executives, at big U.S. firms, only 18% of chief information officers or chief technology officers are women. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic.

Research Software 138

Research Software Engineering CTO Definition 138

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Over the course of the conversation you’ll learn not just about what makes a good leader, but a good ally, a good colleague, and a good friend. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 104

Technical Review CTO Coach Startups Feedback Software 104

The Product Coalition

NOVEMBER 27, 2018

you’ll find hundreds of articles, most pointing to the same reasons: No market need Ran out of cash Team problems Pricing/product/business models issues Competition One small problem I have with these reasons. So who is better managed, your CTO (managed by you) or yourself (being managed by the board)? develop a split personality.

Startups 60

Startups Fractional CTO Analytic Tools Weak Development Team 60

ProductPlan

FEBRUARY 11, 2020

When companies are reacting instead of being proactive—or are impatient and continuously changing course—product managers don’t get a real chance to devise and execute longer-term plans. The concept of a product management team is still kind of new to many organizations. As we’ve mentioned before, features don’t belong on roadmaps.

Analytic Tools 59

Analytic Tools Research Software Reporting Tools Feedback Software 59

Crafty CTO

MAY 1, 2020

We left off at the handoff of shaped, de-risked work to the development teams. In effect, we are saying: “Here you go, dev team. ” Traditional agile, let’s say Scrum for example, looks a bit different: “OK dev team! This post will focus on Shape Up’s approach to building. And shipping!)

Reporting Tools 52

Reporting Tools Feedback Software Weak Development Team Customer Experience 52

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. The CTO or VP Engineering and the rest of your tiny development team build stuff, because until we have something to sell we don’t actually need sales people. Lots of shared titles.

Startups 40

Startups Fractional CTO CTO Coach Product Management 40

BrainMates

APRIL 30, 2018

A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. The panellists were: Mark Cohen, CTO at Domain. So Marie, you’re the chief product officer and you’ve been at the offsite with the exec team recently, where all of this was discussed.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. They’ll interpret the data results and surface them to the product team to make the next call.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Business of Software Conference

JUNE 20, 2019

I wrote this page for the team saying you know the fact that it’s too much around me it’s a limiting factor in the pursuit of our company’s mission. I even left a bunch of slack channels for different projects, different teams. And I told the team keep calm and carry on and you know we can do it. Yeah right.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

FEBRUARY 16, 2021

0:35 James Avery, Kevel: Yeah, we’re actually we, we decided to take a little break of locked out, of course, like everybody else, we’ve been stuck in our house, working from home, kids are going to school from home. And I was a software developer before. The Good and the Bad of Taking Money. And where are you?

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

MARCH 30, 2021

There was only one team member brave enough to take him on. He wasn’t doing a bad job at all, Kirk Baillie. So can I start with the most memorable in a bad way? So it was certainly quite a pivotal, pivotal point in the growth and development of the conference. Kirk Baillie. And they know that feeling. Kirk Baillie.

Weak Development Team 52

Weak Development Team Feedback Software Events Customer Experience 52

Business of Software Conference

APRIL 9, 2021

So I am very interested in in learning from Natalie what they did to adjust, but if people also have some more basic questions about how to go from having an office to being remote we can definitely talk about that too! So natalie what did you do to to help your team right now? Natalie Nagele. Natalie Nagele. Natalie Nagele.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40

Business of Software Conference

MARCH 24, 2021

One is that some stuff around product and team and building a new, a new breakout, very different product to the one that you’ve got. And it became quickly overwhelming for us to have so many products with a small team. Basecamp was able to fund the development of hey. Mark Littlewood Fantastic. That’s the real work.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Business of Software Conference

MAY 15, 2019

On the casino side what we developed was a machine which allowed you to play on four roulette wheels simultaneously. And we hadn’t eaten our dog food as a team, we weren’t people who really understood casinos that well and all of the difficulties that happen in the live environment. People, people in the team.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? I will talk about managing through good times and bad times so don’t worry there will be good times before I get to the bad stuff. Being British we like a bit of bad news. But my personal journey is a developer to CEO. We had high relevance.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8