Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond?

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Intercom, Inc.

FEBRUARY 24, 2021

Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. This handy visualization can help you identify specific topics where support reps may need more assistance to meet customer expectations. Create detailed new dashboards with custom reports.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Understand how users adopt new features.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Onboard new customers.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

MARCH 10, 2020

Of course, we like the Intercom Inbox the most, but a shared inbox should be a non-negotiable feature in any modern support software. Tagging rules take the burden off your team and help you capture customer insights more quickly and objectively. They can also help us stay the course in our ongoing quest for greater efficiency.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Intercom, Inc.

MARCH 31, 2021

Of course, speed is just one part of a great customer experience equation. The other part is helping your support team provide a personal, authentic, and genuinely helpful response to every customer they interact with. Support metrics on their own are just numbers on a dashboard.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

OCTOBER 1, 2022

It’s the synergy between design elements, functions, features, and of course usability. Dashboard/Admin Panel This feature is perhaps the most common one as a dashboard or admin panel is present on any type of mobile app and not just on insurance ones. This in turn leads to increased customer satisfaction.

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 3, 2023

A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging. Collect user feedback at every stage of the customer lifecycle. Proactively monitor customer satisfaction. Identify patterns in customer behavior. Net MRR churn rate.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JUNE 4, 2024

TL;DR Customer behavior analysis involves studying how users interact with a product to understand their needs, motivations, and pain points. Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. Finding out why a user is likely or unlikely to recommend your products to others is just as important as finding out how likely they are to do so.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Userpilot

OCTOBER 7, 2024

Why is an end-to-end customer experience important? A consistent end-to-end customer experience leads to the following benefits: Customer satisfaction and retention : Good CX focuses on eliminating friction from every touchpoint in the user journey. Of course, there’s no universal answer to that question.

Customer Experience 105

Customer Experience Data Visualization Customer Feedback User Testing 105

UserVoice

JULY 28, 2017

Of course, focusing on a single metric will probably be a little too broad to create anything truly actionable (though it can provide an excellent focus point to rally the entire company around.) Satisfying, acquiring and engaging users benefits the business and a successful business benefits your product.” ( Source.).

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

JULY 17, 2023

These customer experience analytics will give you a clear idea of customer satisfaction, customer loyalty , and other metrics that reflect how customers interact with your product. Why is data analytics important for improving customer experience? Improve customer satisfaction and loyalty.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. and measuring user sentiment – including NPS surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

APRIL 6, 2023

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. UserVoice activity report dashboard. #7

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

JULY 29, 2024

TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. What are the benefits of using customer success software?

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

MARCH 31, 2023

This is a question you will use in customer satisfaction score (CSAT) surveys. It normally comes with a numerical Likert scale, like 1-7, or emojis reflecting users’ satisfaction levels, just like in the survey below. The question gives you valuable insights into user satisfaction and customer loyalty.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

JANUARY 27, 2023

Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability. ’ of user satisfaction or its lack. A modal will do the job nicely.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

JUNE 28, 2024

TL;DR Customer feedback is any information shared by users regarding your product or service. Collecting customer feedback is important as it helps you identify opportunities for improvement and drive customer satisfaction and retention. User interviews are another great way to connect with users.

Feedback Software 102

Feedback Software User Testing Customer Feedback Analytic Tools 102

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. A dashboard makes it easier to spot trends throughout a set period. What is a good NPS score?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

NOVEMBER 30, 2022

A personalized customer experience encompasses any interaction with your product or service where you’ve made specific decisions based on data about the user, whether that’s user preferences, role type, or something else. Increase customer satisfaction across the customer journey.

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

Userpilot

APRIL 27, 2023

Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior. Customer Effort Score (CES) surveys assess how easy product features are to use.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Mixpanel

FEBRUARY 26, 2020

Our first pet sitters were vet students from the University of Sydney because, of course, they all love pets and they all have some spare time and an interest in making money. Mouahbi : The beautiful thing about Mixpanel is it’s a visualization dashboard, and there’s not too much extra that needs to be done.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Userpilot

JULY 30, 2023

Your customer retention cost for the year would be = $100,000/2,500 = $40. Customer retention cost formula. The metric directly affects the customer lifetime value (LTV), which is the expected revenue you can earn from one customer over the course of their business with you. NPS analytics dashboard.

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Intercom, Inc.

APRIL 13, 2022

This is a positive indicator that customer support is finally getting the credit it deserves as a core business value driver – a well-deserved development as support teams have played a critical role in retaining customers throughout the pandemic. Support metrics on their own are just numbers on a dashboard.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

The Product Coalition

JANUARY 18, 2022

Well, if you are planning to add a live chat solution to your business websites and apps, only to increase your revenue and customer satisfaction, then I must say it’s not a right move. Of course, comparing the expensive hosted live chat software to a free solution will not make sense. Free vs. Paid ?—?It’s Hosted Source Code?—?

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Userpilot

OCTOBER 6, 2022

AI and machine learning tools help data teams predict user needs and design ways to satisfy them. AI can also be useful to find patterns in user feedback to boost retention and improve user satisfaction. Of course, the feature doesn’t exist yet and users find it out immediately when they click on it.

Data Visualization 98

Data Visualization Customer Feedback User Testing Analytic Tools 98