The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Talk

MAY 15, 2024

Quick Re-Introduction to Ellen Juhlin If you’re a longtime Product Talk reader, you’ve taken a Product Talk Academy course , or you’ve spent some time in the Continuous Discovery Habits community , you probably already know Ellen Juhlin. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.”

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

Userpilot

JUNE 2, 2025

This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. There are no inbox filters, no distractions, just a direct line from your message to their attention. Of course, poor execution backfires. This is where self-hosted systems often fail.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Alchemer Mobile

AUGUST 26, 2021

Ratings and reviews. One of the few places customers give feedback is in the app stores in the form of ratings and reviews. In order to overcome this challenge, you should implement a tool that prompts the right people at the right time to leave a review at the app store. Message centers or two-way feedback portals.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 28, 2021

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Communicating with both through the same message does neither group any good.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Communicating with both through the same message does neither group any good.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. But good reviews dont happen automatically.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 307

Research Software Feedback Software User Testing Customer Experience 307

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

UX Planet

JANUARY 22, 2025

Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems. Customers today expect more than just transactional efficiency.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Userpilot

OCTOBER 20, 2024

If your product falls under these categories, awarding badges may work well for you: Learning management systems: LMS, like Growth Engineering, use badges to reward users for completing courses or training modules. In this case, badges encourage users to contribute more reviews in exchange for social recognition of their efforts.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JUNE 15, 2022

We had to adjust course to understand (and simplify!) Not only did a no-code integration appeal to project managers, but it also worked with a wider range of phone systems. We learned that project managers had to work with a new person – the phone system admin – to make the necessary changes to their phone system.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Of course, it is not easy to implement all this while maintaining a human-centered approach. Together, these AI-driven personalizations make for a UX thats uniquely responsive to each usersneeds.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

OCTOBER 28, 2024

Of course, it wasn’t quite that dramatic — creativity was still thriving; it just required a more focused and specialised approach. As a bonus — start documenting key UI patterns, e.g. where a toast message should appear etc. It almost felt like the end of creativity. After all, people like order.

Research Software 94

Research Software Analytic Tools Data Visualization Web Developers 94

Product Innovation Educators

MARCH 4, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. comparison posts, product lists, reviews, etc.) Create BoFu content early (e.g.,

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

The Product Coalition

MARCH 27, 2020

Slack is a channel-based messaging platform We use channels to organize our work into focused, easily searchable conversations?—?for for announcements, teams, projects, culture and, of course, #pm-fun. I was delighted to find that pinning items (files, messages, etc.) At Slack, all work happens in channels.

Feedback Software 168

Feedback Software Research Software Reporting Tools Technical Review 168

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. If you go a step further and incorporate this feedback into the app, use in-app messages or notifications to let them know.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

UX Planet

MARCH 3, 2025

Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Make Checkout Simple: A poorly designed checkout process leads to cart abandonment.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Productside

MARCH 24, 2025

Productside | Product Management Courses & Training Refining Product-Market Fit and Scaling B2B SaaS Products Most startups dont stall because of bad ideasthey stall because they stop refining their product-market fit and what works. Scaling Is a Team SportBut Product Leads the Playbook Rachel prioritizes building systems.

Analytic Tools 156

Analytic Tools User Testing B2B Weak Development Team 156

The Product Coalition

MARCH 9, 2021

When developing an application, it is important to ensure the transparency of this system to avoid bias and negative comments. Messaging, ratings & reviews, booking history. Any time one needs, one can check previous bookings, rate them, leave a review. Take care of the tech stack for push messages as well.

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Alchemer Mobile

SEPTEMBER 5, 2019

G Suite is the prime example of a long-standing global trend: the tools for working jointly gradually become the collaboration systems , solving multiple tasks. With Slack being ubiquitous, Chanty pushes into the market with competitive advantages like the unlimited message history, video calls on mobile devices and a built-in task manager.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Management 204

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Cons of Salesforce in-app guidance builder The in-app guidance system is not without its disadvantages. But this tool isn’t without its drawbacks.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

PMLesson's Ace the PM Interview

MARCH 4, 2025

System design Design a URL shortener. Using Telnet or NetCat, create a chat server that allows multiple clients to connect and send messages to one another. Design a system to provide real-time recommendations to users joining new servers. How would you implement a recommendation system for Discord users?

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Userpilot

MARCH 30, 2025

Think: personalization, in-app messaging, gamification, personalized push notifications, etc. Of course, theres more to Duolingo’s strategy than just this, but this gives you an idea of how expansive it is. This hyper-specific targeting ensures you deliver the right message to the right user using the right language.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

The Product Coalition

JUNE 21, 2021

link] According to Pinset Masons, a qualifications body discriminated against a blind systems manager when it failed to make its computer-based exam accessible to her. Reviewing in detail the WCAG guidelines will be useful, but if you want to get started quickly and see how compliant or not is your web site?—?get For example?—?you’ve

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

The Product Coalition

MARCH 11, 2024

Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair. For example, Duolingo’s daily streak system encourages consistent learning. This fosters a sense of community and friendly competition.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

Userpilot

NOVEMBER 16, 2023

Looking for an effective in-app messaging tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52