Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Of course, many of these will be in research mode, with any purchase decision some way off into the future. Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. SaaS Marketing Playbook Table of Contents. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

The Product Coalition

OCTOBER 21, 2019

Whereas, in another company, the role is expanded to be the expert collaborator that binds the whole product team together. For example; in a smaller company, a Java Developer will have pretty much the same core activities as they do in a larger company. Or you may be heavily involved in either inbound or outbound activity.

Outbound 66

Outbound Inbound Product Management Product Manager 66

Mironov Consulting

FEBRUARY 6, 2020

This is (of course) an unreasonable question, as every product/ business has its own uniqueness. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Let’s bid on that, and as sign just a few folks from core development if we win.”). Yet it’s the first KPI proposed by many exec teams.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Coalition

MARCH 16, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. Integrations that can delight several current customers or help you to close deals with several prospects of course get prioritized. It is essential to plan for these.

Reporting Tools 90

Reporting Tools Data Visualization Customer Experience User Testing 90

Intercom, Inc.

MARCH 17, 2022

They’re not wrong, of course. As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. Why does it matter for the business, for investors, for the community, or people on your team? And it’s a product nerd dream job because I basically get to talk to teams all day. Start with the why.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

Userpilot

OCTOBER 25, 2022

They tell the product management team what they need to achieve. It tells your product team what they need to do to build a product that satisfies the needs of a specific group of users, and contributes to the realization of the company objectives. Goals are important aspects of the product strategy. Source: Pragmatic Institute.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., Passively discovered —Their LinkedIn profile looked like a match, so you (or your talent team) approached them. The Product Management Talent Funnel.

Technical Review 78

Technical Review Product Management Product Manager User Testing 78

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why…. What To Do?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. Of course, theory is important, don’t get me wrong, but marketing is not a discipline that you can just learn from the books and then be good at it. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Now – how are they supposed to do it without development skills though?

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76