Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Here’s how we did it with a few lessons we learned along the way.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Product Innovation Educators

JULY 15, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do.

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Product Innovation Educators

MARCH 27, 2023

From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. The technical and marketing teams come up with insights from those meetings that might be new opportunities for the company.

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Mixpanel

DECEMBER 17, 2021

As Community Manager at Mixpanel, I get to engage with Mixpanel users on a daily basis. You can get get tips for using Mixpanel, crowdsourced Mixpanel product analytics ideas, and guidance on product updates. To give you a picture of just how helpful the Mixpanel Community can be, we’ve pulled together the best posts from this year.

Data Visualization 59

Data Visualization Analytic Tools Crowdsource Customer Feedback 59

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. How did crowdtesting come about? Crowdsourcing happens online.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

The Product Coalition

MARCH 27, 2020

Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets). even those who don’t know how to code (or forgot ??). As I heard one of our customers say during user research: “Slack is a more human way of communicating.”

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Feedback Software Research Software Reporting Tools Technical Review 126

Amplitude

APRIL 8, 2020

Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. In this post, we’ll walk through how our team uses Amplitude to collaborate throughout the product development process. Once your findings are documented and shared, use them to crowdsource new hypotheses.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 66

User Testing Research Software Market Research Product Research 66

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. A mobile SDK for Android and iOS enables powerful analytics and in-app engagement for mobile users.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Centercode

APRIL 2, 2019

How does your strategy conform to different development methodologies? How you involve real users in beta testing? ” Part of what we are going to talk about is how to create test strategies for an Agile world. Or by conducting blind tests to learn from strangers and customers of competitive products.

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User Testing Agile Product Research Testing 74

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 40

User Testing Research Software Product Research Market Research 40

ProductPlan

JANUARY 2, 2020

When interviewing customers to make sure you truly understand what they think. In these situations, silence (followed by thoughtful responses) shows you’re valuing the opinions and insights of others. Crowdsourced Picks. Products we build solve problems for users. When discussing priorities with stakeholders.

Product Management 65

Product Management Product Manager Technical Review Crowdsource 65

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. To learn how to use this tool, book a demo right away !

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Once you’re happy with your messaging strategy based on early landing page and social feedback, it’s time to put it to a format that can be easily digested and shared by press and early customers alike. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience. Why should you consider Smartling?

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Bain Public

OCTOBER 19, 2021

This is why it’s important to have planned actions, keep MOATs front and centre and determine your short-term considerations about how to deploy resources to accomplish a roadmap strategy. For instance, Robin Hood is a member of SIPC (Securities Investor Protection Corporation), which protects its members’ securities customers up to $500,000.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Lenny Rachitsky

DECEMBER 5, 2023

They launched the company back in 2019, while still students at the University of Pennsylvania, and today have scaled the app to millions of users and nearly 20,000 schools. In the span of just a few days, you’ve lost 60% of your creators, and for those final four users, the product is a shell of what it was just a few days before.

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User Testing Research Software Customer Experience Data Visualization 52

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. We’ve also received some incredible feedback from our interview process.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. ” So I told her about user-generated content and I said, “Well, did you give them a clear call to action?” Constructive Feedback.

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Reporting Tools Research Software Feedback Software Education 151

Business of Software Conference

APRIL 9, 2021

So I am very interested in in learning from Natalie what they did to adjust, but if people also have some more basic questions about how to go from having an office to being remote we can definitely talk about that too! Everybody’s slowing down, including your customers so often, we’re b2b. Natalie Nagele. Natalie Nagele.

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Weak Development Team Software Review Definition Customer Experience 40