Intercom, Inc.

JUNE 20, 2018

By focusing on “why” instead of “what,” we were able to give our Product team the information they needed to solve problems for our upmarket customers without limiting how our product managers would actually go and do it. Check out our free guide to learn how to use live chat for sales. Three tips for making product requests.

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Feedback Software Product Research User Testing Feedback Loop 199

Usersnap

FEBRUARY 19, 2019

How did crowdtesting come about? Let’s look at the primary “Crowdsourcing” concept first. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. How to set up crowd testing for your product. The chances of detecting bugs increase with more (crowd-)testers.

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Reporting Tools Feedback Software Data Visualization Crowdsource 76

Product Innovation Educators

MARCH 27, 2023

Another example is Novazymes, a biotech company, which created their own crowdsourcing platform for their employees. First they put together a strategy for going outside the core and determined how to resource those projects. They have a process for putting a business case together, evaluating it, and moving forward.

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User Testing Crowdsource Healthcare Finance 83

Mixpanel

DECEMBER 17, 2021

If you didn’t know Mixpanel had a community, here’s a quick intro: With over 7,000 members, the community is designed for members to share how they’re using Mixpanel, interact directly with our engineers and Customer Support Managers, and start conversations on just about anything related. How to use HTTP spec to send data to Mixpanel.

Data Visualization 59

Data Visualization Analytic Tools Crowdsource Customer Feedback 59

The Product Coalition

MARCH 27, 2020

For instance, the engineering team uses a brain emoji to crowdsource relevant posts or documents about postmortems into #announce-postmortems, where people can stay informed about recent review meetings and their outcomes. even those who don’t know how to code (or forgot ??).

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BrainMates

MARCH 26, 2020

Or if you need a more detailed guide this article takes a deep dive into the positive and negative effects of working from home and how setting up a routine can help all of us all stay focused. We’re holding a special online meetup event where we’ll be discussing the problems Product Managers are having and crowdsourcing some answers.

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Centercode

JULY 16, 2019

But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects. Download the Feedback Playbook.

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User Testing Customer Feedback Feedback Software Customer Experience 49

Amplitude

APRIL 8, 2020

After defining and sizing the problem, teams can think about how to design a solution with the data they’ve found, launch a new experience, and collaboratively analyze the results. Once your findings are documented and shared, use them to crowdsource new hypotheses. Stage 2: We Ran an A/B Test. Bonus: We Generated a Hypothesis (Again).

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Data Visualization User Testing Product Research Reporting Tools 59

Centercode

APRIL 2, 2019

” Part of what we are going to talk about is how to create test strategies for an Agile world. We are seeing it grow with the capabilities of technology and companies implementing A/B, Canary or Crowdsourced testing via platforms like Centercode. Adam : I love beta testing in its many forms and believe it will continue on.

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User Testing Agile Product Research Testing 74

ProductPlan

JANUARY 2, 2020

Crowdsourced Picks. Most of the cases, what you do daily as a PM is undefined, and to add value, one must first learn ‘how to add value.’”. While working with engineering counterparts or UX colleagues to understand their perspective. When discussing priorities with stakeholders. I’m sharing their top picks with you.

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Product Management Product Manager Technical Review Crowdsource 65

The Product Coalition

JANUARY 14, 2020

Learn more about how to kick-off this process with an initial day-long product mindset workshop for your Scrum team. There are numerous options on how to organize this ideation phase. Learn more: 7 ideation techniques to supercharge your next workshop How to: Run a Crazy Eights exercise to generate design ideas.

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Product Research Workshop Customer Experience Vision 79

Product Innovation Educators

JULY 15, 2016

People claim they weren’t born to be the creative type or they don’t know how to innovate. This article makes a similar point about how experts can blind us to what works and that experimentation instead is needed… [link]. 2) Crowdsourcing ideas frequently. (3) Get the Product Mastery Roadmap and…. Everyone can innovate.

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Customer Feedback Crowdsource User Testing Product Management 48

Gainsight

MAY 23, 2019

Today’s businesses are becoming increasingly savvy about how customer data translates into meaningful measures of the wellbeing of their customer base. But one area that has remained opaque is how to accurately use customer data as a predictive indicator for an upcoming contract renewal.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Userpilot

MARCH 3, 2022

Knowledge bases help tackle customer churn by reducing ‘friction’ (the cost of learning how to use your product). That type of contextual learning experience gives them a much better understanding of how to use your product – a huge advantage during customer onboarding. How-to articles are very useful.

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Analytic Tools Feedback Software Data Visualization Customer Experience 97

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. And finding those are easier when you crowdsource that versus trying to talk to 10 or 20 people. Make small bets, via experimentation.

User Testing 66

User Testing Research Software Market Research Product Research 66

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. And finding those are easier when you crowdsource that versus trying to talk to 10 or 20 people. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. And finding those are easier when you crowdsource that versus trying to talk to 10 or 20 people. Make small bets, via experimentation.

User Testing 40

User Testing Research Software Product Research Market Research 40

Mixpanel

FEBRUARY 8, 2022

For teams larger than one person, this is often a question that needs to be crowdsourced—and, admittedly, our memories of exact dates and times are usually pretty fuzzy. The post Automate it: How to turn GitHub releases into Mixpanel Annotations appeared first on Mixpanel. And there we have it!

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Data Visualization Analytic Tools Reporting Tools Crowdsource 105

Userpilot

SEPTEMBER 8, 2022

To learn how to use this tool, book a demo right away ! They provide step-by-step directions to users on how to get the most value from key features of the product. Some of the best in-app help center design examples in the SaaS market belong to Userpilot, Slack, Miro, Jira, Asana, Loom, FullStory, and Mural. Userpilot FAQ.

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Feedback Software Customer Experience User Testing Customer Feedback 98

Usersnap

JULY 17, 2020

Transifex could be used with your internal translators, a translation agency, or even with crowdsourced translators. How to choose a translation management tool. With many integrations and supported technologies, Transifex is among the most open systems in the industry. Why should you consider Transifex?

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Feedback Software Reporting Tools Research Software Software Review 52

Bain Public

OCTOBER 19, 2021

This is why it’s important to have planned actions, keep MOATs front and centre and determine your short-term considerations about how to deploy resources to accomplish a roadmap strategy. Remember that great companies will reinforce their MOAT(s) early and often.

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Feedback Software Roadmap Data Visualization Strategy 52

Alchemer Mobile

FEBRUARY 2, 2021

Know which metrics matter most—and how to measure and grow them. Use this as an opportunity to crowdsource quality assurance and ensure a relatively bug-free experience once you release your public app. Five-star ratings? A high average revenue per user?

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Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. And because of COVID-19, everyone’s virtual. A lot of it is just taking it back to my passion as a young girl, just educating.

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Reporting Tools Research Software Feedback Software Education 151

Lenny Rachitsky

DECEMBER 5, 2023

We turned to crowdsourcing to help maintain calendars, which was simple once the network hit sufficient scale. When we launched our first one in July 2021, more than 100,000 students from 10,000 schools joined in 90 days. This gave us a backlog of the information needed to get more schools live.

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User Testing Research Software Customer Experience Data Visualization 52

All About Product Management

MAY 7, 2008

In the same article entitled Tools for change conference he continues by saying that: "There is so much that publishers need to know: how to effectively apply new Web 2.0

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Research Software Crowdsource User Testing Product Management 48

Business of Software Conference

APRIL 9, 2021

So I am very interested in in learning from Natalie what they did to adjust, but if people also have some more basic questions about how to go from having an office to being remote we can definitely talk about that too! Like I’m trying to figure out how to be there for people. Natalie Nagele. Natalie Nagele. Mark Littlewood.

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Weak Development Team Software Review Definition Customer Experience 40

Business of Software Conference

JULY 28, 2020

You will learn: how risk choices that appear unreasonable from the outside may not be. how to help guide people to risk choices that you find more favorable. How do we think about humans and risk management? This is actually crowdsourced words I didn’t even come up with these on my own. Upcoming Events.

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Reporting Tools Research Software Data Visualization Banking 69

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. Or ‘let me teach you how to start a startup’.

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Technical Review Feedback Software Software Review Analytic Tools 52

Sachin Rekhi

JUNE 17, 2010

I expect to see us refine our best practices across each of these tactics as well as see new ones emerge as we continue to understand how to handle this explosion of content that empowers the Internet today. Crowdsourced Ranking. This can be useful in some cases, but may be limiting in others.

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Customer Experience Data Visualization Crowdsource Software Review 60