Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Lenny Rachitsky

NOVEMBER 26, 2023

Brought to you by Coda —Meet the evolution of docs | Jira Product Discovery —Atlassian’s new prioritization and roadmapping tool built for product teams | HelpBar by Chameleon —the free in-app universal search solution built for SaaS — Tom Conrad is the CEO of Zero and on the board of Sonos.

CTO 52

CTO Product Research Leadership Startups 52

Lenny Rachitsky

APRIL 14, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want — David DeSanto is the chief product officer of GitLab, which is the largest remote-only company in the world.

Feedback Software 65

Feedback Software User Testing Construction Customer Feedback 65

TechEmpower - Product Management

AUGUST 21, 2023

Changes to the tech team: You need to make changes to your tech team to meet your business goals. But at a minimum, any good review should include: Straightforward Analysis : A straightforward report that grades aspects of your technology, processes, and team. It’s written for a business leader, not an engineer.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Product Management University

DECEMBER 2, 2022

Your product should be designed to meet the specific needs of individuals within an organization with the goal of making them quantifiably better at their job (user persona). If your product requires integration on any level, your customer’s software engineers will be responsible for installing and deploying the product for the end user.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Lenny Rachitsky

JANUARY 30, 2024

” — Matias Woloski , co-founder and CTO of Auth0 “The trial is about their work. Our recruiter and people operations coordinator handle necessary logistics pre-trial, like securing a non-disclosure agreement, granting temporary tool access, scheduling meetings, and prepping docs conveying context on goals and expectations.

CTO 97

CTO Engineering Presentation Finance 97

Izenda

AUGUST 11, 2020

CTO (Chief Technology Officer). Set deadlines for as many of these meetings as possible. Remember that meetings will be ongoing as the project develops – so make time to meet with key stakeholders several times throughout the process. IT Administrators. Business Process Analysts.

Fractional CTO 56

Fractional CTO CTO Reporting Tools Data Visualization 56

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Amplitude

SEPTEMBER 11, 2018

Eric Wang, a recently hired software engineer on our product engineering team, shares what it’s like to onboard with Amplitude’s engineering department. I’m a software engineer on the product engineering team. Learn more about the Engineering team at Amplitude. Read the Amplitude Engineering blog.

Engineering 75

Engineering Feedback Software Analytic Tools Customer Experience 75

The Product Coalition

DECEMBER 23, 2023

In a LinkedIn post, CTO of Basecamp David Heinemeier Hansson in the face of possible chagrin, challenges notions that offices represent outmoded ways of working, according to telecommuting advocates. Source: K2 Space The Admiralty Office.

Fractional CTO 117

Fractional CTO User Testing Research Software Reporting Tools 117

The Product Cafe

JANUARY 30, 2023

But a product team’s success can only happen with all hands on deck, meaning teamwork from the PM to the engineers to the marketers and so on. Since the company was still growing, most of the product decisions were handled by the company’s CTO and co-founder. Source: [link] Say hello to the Hello Meets Short App!

Feedback Software 52

Feedback Software Analytic Tools CTO Research Software 52

The Product Coalition

MAY 8, 2023

In a LinkedIn post, CTO of Basecamp David Heinemeier Hansson in the face of possible chagrin, challenges notions that offices represent outmoded ways of working, according to telecommuting advocates.

Fractional CTO 102

Fractional CTO Research Software Reporting Tools CTO 102

Intercom, Inc.

FEBRUARY 22, 2022

We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

UX Studio

APRIL 29, 2019

This case study reports on how we helped optimise their search engine. We worked closely with the CTO, the Head of Product, and an in-house designer. On the second week of the project, we took a business trip to Berlin for a real kick-off meeting. Our researcher, Mia, at our kick-off meeting in Berlin. The UX team.

UX 63

UX Engineering User Testing Reporting Tools 63

Bain Public

MARCH 6, 2023

What a lot of people may not know is that in the lead-up to the launch, NASA engineers, including primary engineer Roger Boisjoly, warned NASA officials of how the cold weather that day could cause significant issues with the launch. Unfortunately, the engineers were right.

Product Management 52

Product Management Product Manager CTO User Friction 52

Mind the Product

NOVEMBER 21, 2019

Morgan Sowden – CTO at Lendinvest and Co-Founder at Paydesk answers this question in his ProductTank London talk. It is also important to have great video conferencing software so that you can regularly involve remote team members in company decisions and meetings. How do you work effectively with remote teams?

CTO 102

CTO Engineering Development Product Management 102

Mixpanel

FEBRUARY 16, 2024

One of the first things I did was organize a strategy offsite for several cross-functional leads on my broader team, which included members from customer success, design, engineering, and marketing. A customer success lead looked into the PM persona, a PM looked into a data engineer persona, and so forth. It was a lightbulb moment.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Mind the Product

MAY 21, 2019

Patty McCord, former Chief Talent Officer at Netflix. If teams can do that they have a chance at meeting their customers’ changing needs and generating a return on investment for the business. A CTO friend of mine likes to talk about the importance of an uptime budget for devops engineers.

Research Software 182

Research Software CTO Coach User Testing Product Research 182

NextBigWhat

SEPTEMBER 3, 2021

The oldest engineering manager may may be more influential than the newly appointed CTO. Since you cannot meet people over coffee, this can help break ice and get to know the real people behind the camera. 7) Identify the key decision makers and ways to work with them. 8) The loudest guys may not always be the most effective.

CTO 52

CTO Management Management Product Management 52

Modus Create

FEBRUARY 24, 2020

But as an executive leader in your organization, whether you’re a Chief Information Officer, Chief Technology Officer, or the primary sponsor of a product development team, there are several things you can–no, should –do to greatly increase the chances that design can make a difference to your organization’s bottom line.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. There are plenty of resources and advice on unlocking the secrets of the engineering management career path. Karen Peacock: In college, I studied math and computer science and engineering. Janeen Uzzell , COO for Wikimedia Foundation.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Modus Create

DECEMBER 16, 2021

Technical debt refers to the cost you accumulate by favoring easy and quick solutions over best practices in engineering. Engineers love the smell of clean code and would ideally love to refactor each line. Every product has a backlog of features that are important to meet the organization’s revenue goals.

Reporting Tools 91

Reporting Tools Weak Development Team Management Management 91

The Product Coalition

AUGUST 6, 2023

By Tremis Skeete , for Product Coalition Daily standups — the daily meetings product team members are either excited about or quietly dread. Did you identify bugs and coordinate with engineering, etc? Keren: Sometimes, when times are stressful or deadlines draw near, especially for the engineers, we do the standups offline.

Reporting Tools 137

Reporting Tools Research Software Product Research User Testing 137

Revulytics

JUNE 12, 2019

“It’s not a technology project, it’s a business project,” is often heard as stakeholders seek to build consensus and gain support for programs that require technical resources and buy-in. Unlike traditional enterprise software projects, the engineering and product management organization can be the toughest to sell on compliance.

Analytic Tools 73

Analytic Tools Reporting Tools Data Visualization Strategy 73

The Product Coalition

JUNE 9, 2020

I wanted to share what I’ve learned after doubling both product and engineering teams. Meet other heads of product teams Any head of a product team had one day to build their team and they have a lot to teach. It helped me structure the product team and how our team interacted with the engineering team.

CTO Coach 78

CTO Coach Research Software User Testing Product Research 78

Mind the Product

OCTOBER 18, 2016

Product managers work in three ways he says – there are product managers that don’t make any decisions and escalate everything to their manager, there are product managers who call a meeting every time a decision needs to be made, and then there is a third way, which is essentially a product manager doing their job. Google Adwords.

Analytic Tools 125

Analytic Tools CTO Coach Finance Customer Experience 125

The Product Guy

SEPTEMBER 27, 2016

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Mind the Product

AUGUST 2, 2019

We often think of our biggest blockers being external: a crazy CEO, recalcitrant CTO, surly engineers, or designers who just won’t do what we want them to. Meet Your Inner Critic. This is the question that Denise Jacobs, author of Banish Your Inner Critic , asks us in the opening keynote of #mtpcon San Francisco.

CTO Coach 107

CTO Coach CTO Customer Experience Presentation 107

The Product Guy

OCTOBER 25, 2016

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

All About Product Management

JUNE 5, 2013

As a product manager I need to tackle objections before they arise at the product steering group meeting so that key decisions are made in a timely fashion. That way there are no surprises when designs are shown at the steering group meeting for sign off. Note the company was in the process of looking for a CTO.)

Technical Review 48

Technical Review Feedback Software Product Management Product Manager 48

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO.

Product Management 184

Product Management Product Manager Data Visualization Weak Development Team 184

The Product Coalition

AUGUST 8, 2018

It is supported by digital tools (web and mobile) and, for many members, the opportunity to attend weekly meetings for information, inspiration, and community. Engineering reports to our fabulous CTO. What’s a bit unusual is that the product team at WW is also responsible for the experience in the meeting rooms.

Reporting Tools 60

Reporting Tools Research Software User Testing Onboarding KPIs 60

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Caught your interest?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

People-First Product Leadership

MARCH 24, 2024

There was the CTO who recommended I take his job to align product, design, and engineering more closely. We simply need to put in the effort - just in the same way you put in effort to make an in-person meeting worthwhile. Subscribe now Looking back over your work life, what leaders stand out to you?

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52