Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Janeen Uzzell , COO for Wikimedia Foundation.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio

APRIL 29, 2019

This case study reports on how we helped optimise their search engine. We worked closely with the CTO, the Head of Product, and an in-house designer. On the second week of the project, we took a business trip to Berlin for a real kick-off meeting. Our researcher, Mia, at our kick-off meeting in Berlin. The UX team.

UX 63

UX Engineering User Testing Reporting Tools 63

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Caught your interest?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Guy

SEPTEMBER 27, 2016

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Innovatemap

JUNE 9, 2020

The COVID-19 pandemic required a dynamic response for both, especially for OurHealth ’s CIO and Interim COO Sherry Slick and Director of Solutions Engineering, Barton Bridge. Sherry and Bart focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

Gainsight

APRIL 17, 2019

So as business is becoming more real-time—information being collected and digested for immediate use in decision-making—the layers of abstraction between a CEO and the key stakeholders and systems must be reduced. In reviewing a feature. I meet with one to two feature teams a week to review their recent progress and the roadmap.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

The Product Guy

JANUARY 5, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

APRIL 4, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

FEBRUARY 18, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

Feedback Software 74

Feedback Software Systems Review CTO Coach Data Visualization 74

The Product Guy

MAY 15, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

FEBRUARY 2, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

The Product Guy

MARCH 2, 2017

Meet the mentors…. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Roadmunk

SEPTEMBER 21, 2017

The one cost that product managers and engineers don’t understand. Author: First Round Review. I don’t take meetings in the morning (unless I absolutely have to) and I workout from 3:30 to 5 PM, so that I can reflect on what to achieve post-sweat session. Spotify engineering culture (part 1). How to work with engineers.

Article 81

Article User Testing Product Research Technical Review 81

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. One day, I came into a meeting a few minutes late after another meeting had run over. So, how could we convince 100+ engineers to drop their normal work and prioritize updating them?

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Hutwork

MARCH 9, 2018

If you’re focusing on MVPs (Minimum Viable Products), there’s a better way to meet or exceed your customers’ expectations. 12 Six Steps to Superior Prototyping: Lessons from an Apple and Oculus Engineer. When Caitlin Kalinowski became head of product design engineering at Oculus , she and her team faced a stiff challenge.

Article 82

Article Feedback Software Research Software User Testing 82

TechEmpower - Product Management

SEPTEMBER 25, 2023

This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak. Developers seem unconcerned about bugs or system downtime. cto , infotech , innovation , product , project , saas

Weak Development Team 104

Weak Development Team Software Review Development Technical Review 104

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. How do you attract these different types of people and build the value for Slack going wall to wall inside of a large company versus a startup of 10 people or being siloed in the engineering department of a larger company? Here’s Rachel.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. California State Teachers Retirement System, Education Writers Association, UCSF, United Way, and Google are a few notable clients featured in their portfolio. There are dozens of web design firms in Sacramento. Wasted time means lost opportunities.

Research Software 77

Research Software User Testing Technical Review Product Research 77

eG Innovations

APRIL 22, 2021

Nagaraj Arumugam, System and Network Engineer at Vembu Technologies, has a great blog summarizing the differences between the different Azure instance series relevant to EUC and VDI use cases. Ryan Mangan, CTO at Systech IT Solutions. PPT from Microsoft meets the WVD Community – Episode 1! Article / Blog.

Reporting Tools 52

Reporting Tools Fractional CTO Data Visualization Technical Review 52

svpg

SEPTEMBER 30, 2016

They can call a meeting with all the stakeholders in the room and then just let them fight it out – this is design by committee and it rarely yields anything beyond mediocrity. Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Crafty CTO

APRIL 12, 2020

My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. I never did figure out a good system for creating specs with the right abstraction level; kudos to the Basecamp guys for pulling this off. Not all agile is bad agile.

Agile 52

Agile Weak Development Team Customer Experience User Testing 52

The Product Coalition

NOVEMBER 7, 2019

Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer. Simply put, the CTO must choose between (1) staffing an in-house team, and (2) outsourcing the work to an external team. Assume there is a system being developed that requires a phone number input.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Amplitude

DECEMBER 17, 2019

Nova is Amplitude’s in-house columnar-based storage & analytics engine. Nova’s original design is inspired by a few exciting systems like PowerDrill , SCUBA , Trill , and Druid. to 8s over the last year due to high volume queries. As we were analyzing the performance of our systems, we had a few discoveries.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

Business of Software Conference

JUNE 20, 2019

On realizing he’s still too integral to the business, Peldi started the ‘Winter 2018 Injected Turbulence Project’ – delegated product design and engineering management, deleted Slack and witter from his phone, and stopped watching their internal wiki. Video, Slides, & Transcript below. Save Your Place for BoS USA.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 24, 2021

And we were just using email, phone calls, in person meetings. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. But what we do is we we follow a system we built called shape up, which is our methodology for building products. And it was a mess.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40