Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

Software Review 75

Software Review Systems Review Technical Review Development Team Review 75

Product Management University

MARCH 23, 2023

If you’re a pre-sales solution consultant or sales engineer, falling into the trap of telling vs selling can happen before you even know it, even though your intentions are always on the mark to start the demo. You have to reverse-engineer every question back it into a user scenario of the specific job task someone is performing.

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Demo Product Research Systems Review Workshop 243

The Product Coalition

JANUARY 26, 2022

He knew that the envisioned system should cater to people with different proficiency levels and experiences, ranging from those just getting started to ones who have been taking care of pigs for forty years. In the fall of 2016, Chris had many meetings with potential contractors. The industry desperately needed a new experience.

Reporting Tools 121

Reporting Tools Feedback Software Data Visualization Engineering 121

Usersnap

MARCH 29, 2023

Today, we’ll look into the challenges that Hunter Engineering encountered when relaunching an internal CRM and how their solution impacted the teams involved, including development, marketing & sales. Introducing Hunter Engineering Hunter Engineering is a U.S.-based Let’s dig in. While they are based in the U.S.,

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

Software Review 118

Software Review Technical Review Systems Review Management 118

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. One way to keep things tidy is to periodically review your feature flagging system.

Software Review 98

Software Review Software Developers Software Development Systems Review 98

Product Talk

SEPTEMBER 1, 2021

Meet Lisa’s product trio at Human API. Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. The “really close” category includes the product and engineering teams. Engineering. At some point, we need to take action.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

UX Studio: Product Management

JUNE 8, 2021

The team set up a state-of-the-art design system to ease the collaboration between coders and designers. Even though we did state-of-the-art engineering and design work, as a product team we were not good enough. being great in the engineering or design professions) helps as long as they add value to the users or to the company.

Engineering 98

Engineering Software Review Customer Experience Systems Review 98

The Product Coalition

SEPTEMBER 28, 2023

But, as the Harvard Business Review points out, this rush can be dangerous. If this company decides to implement a new feature based solely on quick feedback, without in-depth study, it might end up launching something that doesn’t meet its customers’ real needs. Passengers expect everything coming from it to be of the highest quality.

Startups 125

Startups Feedback Software Technical Review Software Review 125

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. A knowledge base created with Userpilot.

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Lenny Rachitsky

FEBRUARY 22, 2024

She previously served as vice president of product data science and engineering, and as vice president of data and insights, at Netflix. Netflix does not have a structured performance review system; instead it relies on ongoing conversations and the annual 360 feedback process.

CTO 88

CTO Feedback Software Analytic Tools Data Visualization 88

Product Innovation Educators

NOVEMBER 20, 2023

Everyone has a seat at the table, so ideas can come from anywhere—engineering, product development, sales. The portfolio and project management group within the innovation operations team hold people accountable by making sure they have all the necessary information pulled together before a governance meeting.

Research Software 102

Research Software User Testing Government Systems Review 102

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 171

Weak Development Team UX User Testing Technical Review 171

UX Planet

FEBRUARY 13, 2024

It’s now been over 10 years since I started a role where the first words uttered by a Product Owner towards me (upon meeting me for the first time) were: “Very nice to meet you, I just want you to do whatever I tell you to (when it comes to the product)”. That’s one of the reasons Design Systems are built.

User Testing 95

User Testing Research Software Technical Review Systems Review 95

The Product Coalition

OCTOBER 6, 2023

Following the identification of emotional-impacting features, the process of engineering features occurs. deaths per 100,000 individuals due to automobile accidents, according to a survey. For instance, social media activity, speech and actions in video recordings, physiological sensors in devices, etc.

Research Software 134

Research Software Reporting Tools Data Visualization Automotive 134

Split

APRIL 12, 2023

This will reduce the amount of time needed for tasks such as debugging or troubleshooting, and allow engineers to focus on tasks related to innovation and problem-solving. Analyze Current System Performance Once the implementation is complete, it’s important to analyze the performance of the new system.

Analytic Tools 97

Analytic Tools Data Visualization Systems Review Software Review 97

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What’s the right way to do this in your company?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Usersnap

FEBRUARY 23, 2022

SaaS product management is undoubtedly the engine that helps digital enterprises grow. How is SaaS Product Management the Central Nervous System to Product-Led Growth? Specifying to the software engineering and design team what needs to be done in order to release the next iteration on time. What do I mean by this?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Split

MARCH 10, 2023

Engineers love to crank out code. Design and architecture of a system often plays second fiddle, if it plays at all. And no one in their right mind today would promote the BDUF (big design up front) model as the be-all and end-all of creating a modern, high-performance, highly available and fault tolerant system.

Software Review 98

Software Review Systems Review Data Visualization Document 98

Intercom, Inc.

JUNE 9, 2021

We had a group of new hires ready and excited to join Intercom the following Monday, expecting to meet lots of folks in the office, join brainstorming sessions in a conference room, and grab a nice cup of coffee or a cold beer at a local bar with their new teammates after work. You can never play too many games .

Feedback Software 253

Feedback Software Customer Experience Systems Review Presentation 253

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Intercom, Inc.

OCTOBER 19, 2022

Since data is our key asset, we only trust it to be handled by third party service providers who meet and maintain our bar of security. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Product Innovation Educators

MAY 22, 2023

The engineering team works on progressing the product but doesn’t communicate information back up to product management or executive groups. When I was the director of engineering, I often saw that what I understood the product to be was different from how directions of other departments in the organization understood the product.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

The Product Coalition

MAY 7, 2023

The company introduced a new Intelligent Assistant system that responds to the driver’s commands. However, speech identification of children is a difficult task due to the paucity of accessible training data. For instance, automatic speech recognition can be used to create live captions in video conferencing meetings.

Technical Review 109

Technical Review Technology Telecommunications Data Visualization 109

UX Planet

JANUARY 11, 2024

It is the science of understanding user needs, behaviors, and preferences to craft interfaces that not only meet but exceed expectations. A classic example is Amazon’s one-click purchasing system, simplifying the buying process and boosting sales significantly. ? Usability Testing: Regularly conduct usability tests with real users.

User Testing 73

User Testing Customer Satisfaction Research Software Product Research 73

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. The pressure of meeting my deadlines while maintaining my daily tasks became daunting.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

The Product Coalition

FEBRUARY 11, 2024

Photo by Iain Kennedy on Unsplash When I was a product lead at Imperva, there was a feature that engineering kept telling me required a rewrite. But you know how it is  — temporary things tend to remain permanently , and engineering kept raising a flag that this feature needs more work. Some even need to be left untouched.

Framework 107

Framework User Testing Customer Experience Definition 107

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. In fact there was tension between designers and developers due to cultural and language differences (most developers were Indian and Asian, the other three designers were white Americans, and I am British West-Indian).

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

UX Planet

FEBRUARY 19, 2024

Xiaoxue Zhang , Uber Currently working at Uber, focusing on Machine Learning and Design System. Xiaoxue Zhang , Uber Currently working at Uber, focusing on Machine Learning and Design System. I design systems. Angela Bang, Amazon Meet Angela. Previously working as a front-end developer at Tencent for 3 years.

UX 98

UX Technical Review Customer Experience Weak Development Team 98

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). You arrange the meeting and present your plan at the altar of the architect.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

The Product Coalition

MARCH 8, 2024

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Failure to meet these expectations can lead to customer churn and missed opportunities.

Enterprise 125

Enterprise Research Software Feedback Software Strategy 125

Intercom, Inc.

FEBRUARY 22, 2022

We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

ProductPlan

MARCH 14, 2023

However, unless they’re a solo practitioner or a very small practice, purchasing a particular electronic medical record system, x-ray machine, or medicated gauze strip falls to a purchasing administrator. Patients ultimately don’t pay for many of the services they receive or the products used for their treatment.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52