Alchemer Mobile

FEBRUARY 17, 2021

When you start listening to your customers, you can better identify at-risk customers before they churn. Keeping a pulse on the voice of the customer allows you to better predict behaviors before they happen, and therefore intervene before it’s too late. We all know loyal customers are incredibly valuable.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Gainsight

JULY 27, 2022

If you’re used to having human beings cover every customer, the idea of surrendering that responsibility to technology can create anxiety—for both you and clients. Some customers—and user personas—don’t want to engage in the quarterly business reviews and check-in calls that are the hallmarks of high-touch CS.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

UX Studio

OCTOBER 11, 2022

Did you know that customers pay 4.5x more if they receive a positive customer experience (CX)? Furthermore, companies that provide great customer experiences grow 5x faster and bring in 5.7x It’s no longer an option to offer your customers mediocre digital customer experience. Customers Willing to Pay More.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. These are the emotions that your brand evokes, and they can be positive, negative, or neutral.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Gainsight

JULY 26, 2022

With product usage data in place , you’ll have the ability to see macro-level and micro-level product metrics that could in-turn trigger timely customer communications and CTAs. Configuring your product with tools that help orient and guide users to key product features is an essential part of scaling your CS strategy.

Feedback Software 59

Feedback Software Onboarding KPIs Customer Experience Customer Communications 59

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Intercom, Inc.

JULY 30, 2020

Unlike previous financial downturns, businesses have more access than ever to technology that can put their data to work. Not only does this free up valuable time for companies to provide the human touch necessary to keep customers satisfied, it means that businesses actually have a decent shot at scaling their revenue instead of their costs.

Data Visualization 145

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 145

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. It’s a relatively simple concept, but a lot of its success is due to the fact that they put the customer first. .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

BrainMates

FEBRUARY 26, 2019

We are better at prioritisation, stakeholder management, effective communication, develop a taste for design, and build a more in-depth understanding about studying buyer personas. Both roles thrive on customer/industry feedback (explicit and implicit). User manuals and customer communications are crucial.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

ProductPlan

MARCH 17, 2020

Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. Positioning. Customer communication/experience. Customer interviews. Product Vision. Product strategy. Product development. Product launch. Sales support.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

ProductPlan

JUNE 1, 2023

No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later. When a customer has a feature idea, it’s not really because they want that particular feature. But most of your customers probably aren’t product managers. Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Gainsight

JUNE 10, 2021

Their most significant influence on customers was in the last year developing a strategy centered on “ positive change in customer health. ” They identified many of their customers who would be enduring financial hardships and the potential to increase churn drastically. The Challenger Award: RD Station.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. Liam Geraghty: So many stories of tech success begin in Silicon Valley.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Gainsight

JULY 14, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially educators, and the technology they use every day.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Gainsight

MARCH 31, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially healthcare workers and the technology they use every day.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Gainsight

JULY 21, 2022

This need is common when preparing for a quarterly business review, analyzing a customer’s key initiatives or answering questions not outlined in pre-built reports and dashboards. When done well, data democratization: Creates a non-technical experience appropriate for non-admin users. The center of your customer ecosystem is CS.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Communications 59