UX Planet

MAY 25, 2025

Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework.

User Testing

Product Management University

NOVEMBER 14, 2024

Your job as a product manager is to make sure designers and engineers have crystal clear targets for customer value they can easily hit. Staples of the Product Manager Job Description Most product management job descriptions still list responsibilities for vision, strategy, customer discovery, growth mindset, thought leadership, etc.,

Product Management

The Product Manager Coach Blog

MARCH 4, 2025

But when you build strong relationships, you create alignment, accelerate decision-making, and drive better results for your users and your business. Companies that implement structured engagement strategies reduce post-launch feature change requests and accelerate time-to-market through improved alignment and collaboration.

Customer Feedback

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.)

Data Visualization

UX Planet

JANUARY 18, 2025

Our goal is to create a more user-friendly and efficient application. We conducted joint workshops to discuss trade-offs, explore alternative solutions, and ensure everyone understood the projects scope and constraints. By analyzing our experiences, weve identified and implemented several process enhancements.

Customer Feedback

The Basics of Product Management

JUNE 21, 2025

Types of Product Manager Interview Questions Behavioral: “Tell me about a time…” Product Sense: “How would you improve…” Technical: Understanding systems, APIs, and trade-offs Case Study: Real-world scenarios to test your thinking How to Answer: “Tell me about a product you admire” This is a common question to assess your product thinking.

Product Research

Usersnap

JUNE 26, 2025

Too many discovery efforts fail silently. Discovery is the process of researching, understanding user problems, and validating ideas before building solutions. The discovery phase is essential for ensuring that teams focus on real customer/user needs and avoid building unwanted features. Not alignment. Clarity compounds.

Product Research

People-First Product Leadership

NOVEMBER 5, 2024

Building on my previous post on Product Sense , at my Reforge workshop on Sharpening Product Sense , I revealed how top product minds transform market whispers into winning decisions. This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. The secret?

Product Research

Lenny Rachitsky

JANUARY 19, 2025

She previously led growth at companies like Amplitude, Miro, Dropbox, and SurveyMonkey and is currently doing full-time advising for high-growth tech companies. Hire advisors who’ve been there before and can offer insights you wouldn’t get otherwise. Don’t get paralyzed by testing everything.

User Testing

Gainsight

FEBRUARY 27, 2025

For Black History Month, wed like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents. Over the past 20 years, she has dedicated herself to the world of Customer Success and Customer Experience.

Data Visualization

Gainsight

JULY 31, 2025

When your Customer Success team starts feeling like Bill Murray in Groundhog Day— reliving the same onboarding questions, delivering the same training sessions, and answering the same support tickets day after day, it’s not an extreme case of déjà vu. Signals You’re Ready to Scale Are your customer webinars at capacity within minutes?

Customer Experience

Gainsight

APRIL 15, 2025

Welcome to the grandestor Grande-ist stage of Customer Success: Pulse 2025! On May 28th and 29th, Gainsight invites you to transform into students of Shiz University in the land of Oz, where innovation and ambition will meet at the intersection of customer success.

Reporting Tools

Usersnap

MAY 14, 2025

You’ll likely burn fuel, time, and goodwill without achieving anything meaningful. Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue.

Product Research

Lenny Rachitsky

JUNE 10, 2025

Colin Matthews holds the distinct honor of having not one but two posts in my top 10 most popular posts of all time. You can also book Colin for one-day team workshops with your team. Without handoff guidance or high-quality prototypes, AI prototyping is left to explorations and experiments, which are hard to operationalize and scale.

Customer Experience

UX Planet

FEBRUARY 12, 2025

It doesnt merely attract users and creates a convenient, good-looking product. SaaS UX/UI design aims to capture and retain users, teach them how to use the product, simplify complex processes, and create competitive advantages. User experience becomes the key driver. They want to get right down to business.

Data Visualization

Tyner Blain

APRIL 20, 2025

I have a bit of a history with the concept of ‘good enough’, from satisficing in sprint planning (2008) to Kano analysis for product managers (2009) to trying not to miss the mark in problem solving (2012) to understanding intent and satisfying customer needs (2014). The value is in solving the problem.

Systems Review

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Some mostly focused on the users rather than the technical side of things. Someone with no people management experience. Who would be a bad fit for this job?

Analytic Tools

UX Planet

JUNE 13, 2025

White hat designers In Part 1 of this story, we explored how a lone in-house design generalist can free up time and resources by offloading routine UI maintenance tasks to web engineers. So, what can a newly liberated product design generalist do with all that reclaimed time? So is there a way out?

User Testing

UX Planet

JULY 17, 2025

It’s summarising workshops, writing user stories, translating content, analysing tone of voice, creating templates, and speeding up research. And yet, as we continued discussing AI, one thing became clear: AI is already influencing user experience, but content designers aren’t always at the table when these tools are developed.

Research Software

Lenny Rachitsky

JANUARY 21, 2025

Today, with insights from over 6,500 of you (thank you! Notion and Slack are the CRM and customer support surprises. We’ll include GitLab next time to get a better sense of its use too. And as you’ll see below in the section on switching tools, users aren’t happy about using Teams. ” survey.

Data Visualization

Product Innovation Educators

JANUARY 27, 2025

Companies find something that works and gives them a competitive advantage and then tend to stick with it, limiting meaningful innovation over time. Bruce’s research, highlighted in the groundbreaking book Serial Innovators revealed fascinating insights into these exceptional team members.

Research Software

Gainsight

JULY 8, 2025

Last month at Gainsight’s Pulse conference, professionals from customer success, community management, and product experience gathered to explore the future of their fields. Among the many highlights was a workshop hosted by Seth Wylie, Gainsight’s Principal of Enterprise AI Transformation.

ChatGPT

Productside

APRIL 4, 2025

Orly: The toughest was taking ownership of a high-stakes product that had failed multiple times. You also serve customers around the world, which means different needs and expectations. Recently, I visited China and saw how our users there interacted with our productsit was completely different from what we see in Europe or Latam.

Leadership

Business Acumen Institute

SEPTEMBER 18, 2023

And, the research is done sometimes to the workshops I deliver. So we have technical solutions that don’t necessarily solve a customer problem. Maybe they didn’t build enough capacity for the number of new users for a business application because they didn’t understand the business forecast.

Data Visualization

The Product Guy

MARCH 14, 2017

The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. I also know how much effort these team put into finding out how to work with developers. We like to get painful user problems to solve. He thought it will be an easy Thursday.

User Testing

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research

Mind the Product

JUNE 26, 2017

Even something as simple as user registration raises questions: can social networks be used to sign in? What should users see if they already have an account? Here’s an example from a project Convivio ran with a recruitment startup with a business model based on user referrals. Which ones? What if they make a mistake?

User Testing

Product Innovation Educators

MARCH 11, 2024

Tom has held senior innovation roles with an emphasis on medical devices and equipment and now shares his 35 years of experience and knowledge with others as the founder of Granzow Design Strategies. Frame: Frame out the customer problem and what you’re trying to accomplish for your business. Understand customer problems.

User Testing

Product Talk

APRIL 17, 2024

And if you’re trying to guide your teams toward being more empowered and autonomous, this is a process that takes dedicated time and commitment. She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery.

Product Research

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. This can make it harder for people to free up the necessary time and attend them.

Product Management

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools

Roman Pichler

OCTOBER 5, 2021

This is problematic especially for young products and those that experience a bigger change, like a life cycle extension , as their backlogs tend to be volatile and require frequent and sometimes bigger adjustments. Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items.

Weak Development Team

The Product Coalition

FEBRUARY 1, 2021

No, but my own experience and the evidence elsewhere in the market has shown it tends to lead to better outcomes. In reality, a user persona has as much value as a Kodak moment. A nice photo may provide us with some degree of insight into what someone once did, or their personality at that specific moment or period in time.

Customer Experience

Mind the Product

APRIL 29, 2019

My career has been focused in media: I’ve worked at news organizations that have had over 20 million users a month (and some with more than 20 million users a day!). How do you write personas to match that many users? Take time to research your user base and identify themes outside just demographics or location.

User Testing

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research

Roman Pichler

JULY 6, 2021

But others find it hard to no longer be actively involved in making product decisions, regularly talking to users, engaging the stakeholders, and working with development teams. Feedback: You are able to offer constructive feedback so that the other person can receive it and benefit from it. Grow Your Leadership Skills.

User Testing