freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Recruiting.

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User Testing Research Software Product Research Customer Feedback 98

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level.

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User Testing Data Visualization Customer Feedback Customer Experience 107

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. UI refinement used to consume the majority of my time.

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User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

MARCH 12, 2022

Photo by Jackson So on Unsplash Artificial intelligence (AI) is changing the way businesses operate across industries, with companies of all sizes using AI for social media and business operations and providing better experiences for their customers. Some have even started using it as a way to automate customer service.

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The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

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Artificial Inteligence Data Visualization Analytic Tools Research Software 125

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A great problem statement supercharges product development. A problem statement focuses on what the customer needs, not what you think the solution should be. 1: The outcome the customer wants. 2: Why they want that outcome.

Transportation 279

Transportation Research Software User Testing Travel 279

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. The report predicts what automation does not replace, it will complement — as will be the case with many technology workers. jobs are at a high risk of automation.

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UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

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User Testing Research Software Product Research UX 52

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. But the experiences for many others who rely on tangible interactions with real people?—?they

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Research Software Data Visualization Software Review Technical Review 153

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer.

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Research Software Weak Development Team Reporting Tools Customer Communications 291

The Product Coalition

MAY 19, 2020

Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing, and public transport info and more?—?all From the Lab to the Jungle Design and development were going smoothly and genuinely fast.

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Research Software Feedback Software User Testing Product Research 78

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. PKSHA Technology Inc. The platform primarily sells A.I. Market Capitalization.

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Research Software Reporting Tools Startups Data Visualization 91

Product Innovation Educators

JULY 18, 2022

Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. 3:21] How do you view the value of pure research and market-driven research?

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Research Software Feedback Software User Testing Marketing 108

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. The trend also landed in UX writing some time ago, and well, it is definitely here to stay.

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BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Updated June, 2020.

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User Testing Customer Experience Customer Feedback Research Software 85

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

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User Testing Transportation Customer Experience Research Software 138

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

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User Testing Customer Feedback Research Software Product Research 49

The Product Coalition

NOVEMBER 29, 2022

Zoomers are the first digital generation that grew up in an environment with Internet access and information technology. In comparison with millennials, they are more likely to experiment when choosing a job (for example, searching for positions in solution architects ). They can thus save money on rent, travel, and clothes.

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Research Software Product Research Transportation Customer Experience 105

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Aplana is a privately held software development company that has been on the market for 20 years. The company employs more than 500 design and development professionals.

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Product Research Research Software Software Review Technical Review 115

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

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User Testing Customer Feedback Research Software Product Research 40

UX Studio: Product Management

JULY 12, 2021

UX studio is an award-winning web design agency with over ten years of experience in digital design. So we did some research to help you find the right eCommerce web design company to work with. Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. Absolute Web. Emizentech.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? We need to drive engagement, keep up with new technology and compete with other sites. How do we make improvements to our sites without annoying our users? Without fail, everyone despises it.

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User Testing Customer Feedback Customer Experience Research Software 93

Product Innovation Educators

JANUARY 24, 2022

Today we are dissecting how a product came into being, examining it from initial insight through product development and to launch. Our solution is a solar-powered oxygen production system called the O2 Cube, a device that fills oxygen cylinders. How did you develop the product? 6:58] What happened next?

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Research Software Healthcare Product Research Transportation 101

Roy Madden

JUNE 16, 2022

This leading logistics provider scans the horizon to identify trends and opportunities in real time. Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence.

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Feedback Software Research Software Customer Feedback User Testing 86

The Accidental Product Manager

JULY 19, 2021

Your product development definition tells you to create more and more efficient products in order to replace the older units that your customers are using. You replace the ones that wear out and you are always looking for new customers. The life of a freezer product manager is generally fairly boring.

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UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. We experience digital products and services on a whole new level: through discrete interactions. VR and AR – how did it progress? gestural designs.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing and public transport info and more – all focusing on football.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

UX Studio

SEPTEMBER 10, 2019

In this post we created a guide on the steps to take in developing your brand strategy. We’ve tested most as workshop methods on our clients in the last couple of years, and have included some research techniques as well. How to develop your brand strategy? Does the problem have any alternative solutions?

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Branding Weak Development Team Strategy Research Software 63

Andrew Chen

NOVEMBER 15, 2021

If you’re reading about this book for the first time, you might be asking yourself — what is the Cold Start Problem about? These types of products benefit from “network effects” — that they become more useful as more users engage. This is why they grow to be so powerful, and valuable. I hope you enjoy it!

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Books Research Software Reporting Tools Technical Review 63

Bain Public

MAY 29, 2020

MAIN: Developing Entrepreneurship in Quebec. MAIN , also known as Mouvement des accélérateurs d’innovation du Québec, states that their mission is "to improve the cohesion and efficiency of the business incubator and accelerator ecosystem and to increase its impact on the development of entrepreneurship and innovation in Quebec.".

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CTO Coach Research Software Feedback Software Startups 52

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. revolutionized the direct transportation market. Since its start, the American multinational company has introduced new services in addition to its ridesharing service, including food delivery and a micromobility system with electric bikes and scooters.

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Reporting Tools Product Marketing Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. revolutionized the direct transportation market. Since its start, the American multinational company has introduced new services in addition to its ridesharing service, including food delivery and a micromobility system with electric bikes and scooters.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

UX Studio: Product Management

MAY 23, 2018

So why did we work three times longer on this business website design? TRIGO Group offers quality solutions, mainly focusing on the automotive, aerospace and other transport industries. Let’s see what happened during all this time! But it does more: it makes the experience easy and informative for the user.

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User Testing UX Research Software Product Research 95

Birst BI

NOVEMBER 20, 2018

In this blog, we provide a high-level overview of the most important analytic methods, relate them to one another, and show that successful solutions are not crafted with just one tool. In such a fast-paced environment, different research communities invent their own names, and that partially explains today’s terminology chaos.

Data Visualization 84

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 84

Andrew Chen

JANUARY 30, 2017

The Bad Product Fallacy happens because the trajectory of a product evolves quickly – it’s just software, after all – and a simple set of features can quick grow into a rich, complex platform over time. And it doesn’t appeal to business customers because it doesn’t have a keyboard.

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