Gainsight

FEBRUARY 10, 2022

Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Almost every business goal outlined by your company can be improved by someone in a customer success role. Customer Success Roles.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

ProductPlan

OCTOBER 6, 2021

But at the same time, 96% of those same leaders say they don’t have the time for strategic thinking and planning. So why is it so difficult to find time for strategic thinking and planning? Time Management. Time management remains an essential theme for product teams because there aren’t enough hours in the day.

Customer Experience 95

Customer Experience Reporting Tools Systems Review Weak Development Team 95

The Product Coalition

DECEMBER 23, 2021

Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more.

Weak Development Team 172

Weak Development Team UX User Testing Technical Review 172

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Feedback Software 104

Gainsight

JUNE 20, 2022

This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. A Customer Stakeholder Dichotomy.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. For many companies, mobile is the primary medium of communication with their customers and the number of companies who are mobile-first will only grow. This is about how companies communicate with their customers in the mobile world.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Usersnap

JUNE 18, 2020

This article is brought to you by Usersnap , a user testing tool that helps you to communicate visually. The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though. It lacks the user component.

User Testing 105

User Testing Product Research Feedback Software Customer Experience 105

Alchemer Mobile

SEPTEMBER 3, 2020

We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage. For apps in the hardest-hit industries, DAU is down 60-75%. *The Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Basics of Product Management

JULY 12, 2020

There has been a rush to download similar short video apps (Chingari, Trell, Roposo, Moj, etc.). Here are the top reviews. Only time will tell. With TikTok getting banned in India and potentially elsewhere , there has been a spike in the downloads of short video apps on both the Google Play Store and the Apple App Store.

Systems Review 91

Systems Review Download Leadership Customer Experience 91

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there. There’s no relationship here at all.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Product Innovation Educators

MAY 22, 2023

As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems. They’re about cutting sprints and prioritizing user stories.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. There’s no point doing ChatGPT without having an account first, as you’ll be redirected offsite to watch the video and download the output. And you can bump up Users for a team. It’s free, with premuim versions.

ChatGPT 85

ChatGPT Feedback Software Customer Experience Customer Feedback 85

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. Dashboard in Heap.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. More importantly, note that they are using various digital platforms to adapt to dynamic times.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

The Accidental Product Manager

MARCH 21, 2022

At the end of a long day, many people like to go home and spend the evening losing themselves in playing video games on their home entertainment systems. Games for these systems have grown into a big business. Right now mobile is their largest platform in terms of monthly active users. However, that is now starting to change.

Product Management 123

Product Management Product Manager Systems Review Technical Review 123

Intercom, Inc.

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

The Product Coalition

JUNE 9, 2022

At the same time, a job position like this might cover different angles of responsibilities. Active App Users You can segment and track active app users by: DAU: Daily Active Users?—?the MAU: Monthly Active Users?—?the Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 91

Embedded Analytics Data Visualization Analytic Tools Feedback Software 91

Alchemer Mobile

SEPTEMBER 19, 2019

Today, Apple releases the latest version of its most popular operating system, iOS (as well as the re-branded iPadOS), to hundreds of millions of customers worldwide. Apple builds on this foundation with three new changes (two I’ll touch on here and one I’ll cover later) that will likely impact your customer experience.

Technical Review 200

Technical Review Technology Product Marketing Marketing 200

Product Innovation Educators

JUNE 5, 2023

Peter is an experienced speaker, educator, and consultant with over 40 years of experience leading teams and organizations to deliver value through projects. Peter’s latest book is Gen P: New Generation of Product Owners who Care about Customers. One project I worked on was the installation of telephone billing systems.

Reporting Tools 95

Reporting Tools Feedback Software Data Visualization Systems Review 95

The Accidental Product Manager

FEBRUARY 8, 2021

Do customers want to trust Alexa with their health data? They want to track customer prescriptions and also relay personal health information. Their goal is to get Alexa to become a part of customer’s everyday health care processes. Image Credit: Jeff Eaton. Additionally, when it comes to health care date in the U.S.

Data Visualization 100

Data Visualization Artificial Inteligence Reporting Tools Software Review 100

Mironov Consulting

NOVEMBER 15, 2023

”   1/4 of the stories in last Tuesday’s New York Times business section were AI-related.    Every customer conference and AMA starts with questions about AI.  For perspective, AI has been incubating for a long time – which is typical for currently-hot tech stories.      1.    

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. Then we had time to work on our dummy project, a digital application David predefined; mine: an HR recruitment desktop app. Building up your product idea based on real user interviews, your colleagues help on user journeys and prototypes.

Research Software 76

Research Software Feedback Software Systems Review User Testing 76

Userpilot

JUNE 22, 2021

Frustrated that your new users drop off before activation? When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

User Testing 165

User Testing Customer Experience Customer Feedback User Friction 165

The Product Coalition

FEBRUARY 22, 2021

Download for free : The Scrum Anti-Patterns Guide.) The organization needs to inspect and adapt every layer of this hierarchy continuously within appropriate time intervals. The sales department probably deems a direct contact of the Scrum Team members with customers too risky and hence prevents it from happening.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

The Product Coalition

APRIL 24, 2021

Marketers have long used these principles to evoke emotion and nudge customers to specific actions. Here are 7 that are best suited to use in e-commerce: 1- Scarcity- Having evolved from a time when there wasn’t an abundance of food and resources we have come to value more the things that we perceive as rare.

Systems Review 109

Systems Review Customer Experience Entertainment Reference 109

Amplitude

DECEMBER 6, 2020

If all users of your audience were exactly alike, your customer lifecycle and tech stack would be simple: . You’d only need one marketing channel to find your users. Sadly, this isn’t the case—so your users will invariably find and engage with your product for a variety of reasons, and from a variety of different sources. .

Customer Experience 59

Customer Experience Analytic Tools User Testing User Friction 59

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. With Hiver, critical emails – regarding support escalations and other technical bug problems – arriving in these inboxes can be auto-assigned to individual developers and kept track of in real-time, till the point of resolution.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Product Innovation Educators

NOVEMBER 20, 2023

PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world. What is it about Hershey that keeps employees for long periods of time? Then the sales team is engaged to sell the product to our customers. [15:58]

Research Software 102

Research Software User Testing Government Systems Review 102

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click. Scope of product.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. Over time, this becomes extremely unmanageable. Meet Francesca.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137