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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

This month, we have passed the three million download mark for the show. Liam Geraghty: That’s one of our most downloaded episodes, so if you haven’t heard it, you do not want to miss that. We use a multi-touch attribution system. That just blows my mind. Let’s actually try and write it down.

Download 215
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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers.

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Improve Your App Ratings By Using Google Play In-App Review API

The Product Coalition

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

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Story-Based Customer Interviews Uncover Much-Needed Context

Product Talk

We review our product analytics every morning. We learned that this participant likes older television series and likes to download shows to her iPad and iPhone. This is classic System 1 vs. System 2 thinking. System 1 saves energy and effort, but is prone to errors (e.g. We understand our market. On what device?

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Innovation Systems: Advancing Practices to Create New Value

Download this Special Report by MIT Sloan Management Review to learn about: The concept of radicalness and how its intertwined with innovations Innovative governance ideas that have the potential to influence organizational changes Simple decisions that can set teams on a path toward either incremental or breakthrough innovations

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477: Three-step VOC system – with Andrea Ruttenberg, PhD

Product Innovation Educators

You can find consumer reviews everywhere—Amazon, Walmart, etc. Click here to download the Action Guide. Think about different types of customers. Next take stock of what you know and where there are gaps in your knowledge. Then see what you can learn about your customers online.

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Apps Like TikTok? Best Alternatives Review- Chingari, Roposo, Mitron, etc.

The Basics of Product Management

There has been a rush to download similar short video apps (Chingari, Trell, Roposo, Moj, etc.). Here are the top reviews. With TikTok getting banned in India and potentially elsewhere , there has been a spike in the downloads of short video apps on both the Google Play Store and the Apple App Store. Only time will tell.