Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Secret PM Handbook

MAY 5, 2017

One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. Product” involves things like: Requirements or user stories or features. And indeed, as a product manager “product” is where you spend a lot of your time, typically. Our products solve problems for users.

Framework 302

Framework User Testing Product Management Product Manager 302

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Consumer expectations of real-time interactions online are exposing some real human limitations.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

AUGUST 22, 2016

Tools For What We Do. As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

The Secret PM Handbook

MAY 18, 2017

Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. If we don’t put the knowledge in, the our users have to figure it all out themselves. If we don’t put the knowledge in, the our users have to figure it all out themselves.

Research Software 287

Research Software Data Visualization Differentiation Customer Experience 287

The Product Coalition

OCTOBER 22, 2018

My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. I hope you like the catchy title.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Over the past couple of years, a number of software companies have emerged with tools that are designed to help product managers do their jobs.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

The Secret PM Handbook

MAY 5, 2017

One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. Product” involves things like: Requirements or user stories or features. And indeed, as a product manager “product” is where you spend a lot of your time, typically. Our products solve problems for users.

Framework 150

Framework User Testing Product Management Product Manager 150

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. 🤔 Are you building your product or your customers?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

The Secret PM Handbook

FEBRUARY 9, 2018

It simply means the leads they are getting don’t need or want your solution. If this is happening – and often it is – your company will have a hard time making the number of sales you need to be successful. Product Management does the research to determine that there is a problem that can be solved. Click To Tweet.

Data Visualization 186

Data Visualization Reporting Tools Research Software User Testing 186

Product Innovation Educators

JULY 17, 2023

He is frequently helping organizations succeed while also holding the role of Professor Emeritus at McMaster University and Distinguished Research Fellow at Penn State University. On the other hand, there are all kinds of new technologies like AI, biosciences, and new opportunities in the medical field.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

The Secret PM Handbook

MAY 18, 2017

Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. If we don’t put the knowledge in, the our users have to figure it all out themselves. If we don’t put the knowledge in, the our users have to figure it all out themselves.

Research Software 150

Research Software Data Visualization Differentiation Customer Experience 150

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want? How do you ensure that you are improving it over time? The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Secret PM Handbook

JUNE 16, 2017

After each sprint the team spends a short amount of time reviewing what went well, what could be improved, and what they should stop doing. 20% improvements aren’t interesting to people, whether they’re your customers or your team members. And I can assure you that our customers cared a lot about having less downtime.

Data Visualization 186

Data Visualization Customer Experience Research Software User Testing 186

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. The practices I describe are not an exhaustive list of tools and methods. We have adopted Slack as the main communication tool for the Zalora engineering team.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. The answer is clear: after extensive research and preparation. When should you consider Scaled Agile? Common Integration Environment.

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Hutwork

MARCH 19, 2018

Each product iteration is different, technology is ever evolving, and work environments change as well. To learn about what’s new and relevant takes time and a little effort on your part. You will gain a whole new level of effectiveness and satisfaction, regardless of your experience to date. Click To Tweet. By Terri L.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. In my experience no. It’s 2018!

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. What is Jobs-To-Be-Done? Definition) Free Online Articles and Resources Books about Jobs-To-Be-Done JTBD Masterclasses by BoS.

Framework 64

Framework Research Software User Testing Customer Feedback 64

The Secret PM Handbook

SEPTEMBER 16, 2016

Yet in my experience many product managers don’t know that a value proposition has a specific structure. It gives you a structure for your thinking and research. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. Categorization tools.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Imaginary Cloud - Design

MAY 22, 2019

What I advise you to do is to focus on their common ground – the user and the experience – rather than on the title. Hannah Steele , a Scottish senior service designer at Spotless, has been focusing her work on customer experiences through service innovation. It can be, for instance, the app to buy the tickets (2).

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Mind the Product

FEBRUARY 1, 2019

learning new software. hitting a specific metric (revenue/users/conversion, etc). learning new software. hitting a specific metric (revenue/users/conversion, etc). And with research showing that people who set goals are more likely to succeed than those who don’t, we should be all good… right? writing a book.

CTO Coach 99

CTO Coach User Testing Research Software Certifications 99

Business of Software Conference

SEPTEMBER 10, 2018

What makes Business of Software Conference speakers so smart? There is more diversity in the book list than the speaker walk on music choices this year by the way – any guesses as to most requested walk on music this time round? Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

BrainMates

APRIL 2, 2019

I have always been a perpetual beginner on the ski slopes, struggling to stay off my butt most of the time. This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Quitting is not in my nature.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. The sprint is Google Ventures’ unique five-day process for answering crucial questions through prototyping and testing ideas with customers. Knapp says “the bigger the problem, the better the sprint.”

User Testing 48

User Testing Product Research Feedback Software Testing 48

The Product Coalition

OCTOBER 19, 2017

I’m an entrepreneur; however, I lack any relevant experience to manage/scale my product. With little to no experience/knowledge about Product Management, I had to scavenge through a huge amount of scattered resources across the web and talk to countless Product Managers to understand the nuances of the domain.

User Testing 60

User Testing Product Management Product Manager Product Research 60

The Secret PM Handbook

JUNE 16, 2017

After each sprint the team spends a short amount of time reviewing what went well, what could be improved, and what they should stop doing. 20% improvements aren’t interesting to people, whether they’re your customers or your team members. And I can assure you that our customers cared a lot about having less downtime.

Data Visualization 207

Data Visualization Customer Experience Research Software User Testing 207

The Product Coalition

AUGUST 14, 2018

In a product manager meeting at our organization recently, we were all handed the book Insipired: How To Create Tech Products Customers Love. Inspired: How to Create Tech Products Customers Love by Marty Cagan This is basically the best handbook on product management that I’ve ever read. Which surprised me a bit. ?

Product Management 60

Product Management Product Manager User Testing Product Research 60

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Imaginary Cloud - Design

JULY 2, 2020

They were landmarks, in their time. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. User friendly: How the hidden rules of design are changing the way we live, work and play. ?

Books 52

Books Technical Review Research Software Data Visualization 52

The Secret PM Handbook

JUNE 16, 2017

After each sprint the team spends a short amount of time reviewing what went well, what could be improved, and what they should stop doing. 20% improvements aren’t interesting to people, whether they’re your customers or your team members. And I can assure you that our customers cared a lot about having less downtime.

Data Visualization 150

Data Visualization Customer Experience Research Software User Testing 150

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

MAY 2, 2019

And before Instacart, Bangaly was at another “Insta” (Instagram), where he helped double the photo sharing platform’s monthly users to more than 1 billion. At the same time, online grocery shopping is still a nascent trend, with the opportunity to grow into a $30 billion market.

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184