ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What are product management KPIs? What’s the difference between KPIs and OKRs?

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 92

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

ProductPlan

AUGUST 17, 2020

I’ve seen several different approaches, including themes that align with high-level business goals (acquisition, growth, customer satisfaction, etc.) or more granular focus areas like the example in Jim Semick’s article of increasing satisfaction within a user persona group. The Customer Journey Framework.

Onboarding KPIs 100

Onboarding KPIs Roadmap Customer Experience KPI 100

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 88

Feedback Software Research Software Onboarding KPIs Customer Experience 88

Amir Rozenberg

JANUARY 24, 2018

Did you know that today you can extract more data from your existing testing practice…with zero additional effort. This article will describe a web timing approach vs. the motivation and approaches to shifting left performance activities. Web Page Timing These are page level stats.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 68

Customer Experience User Testing User Experience Customer Feedback 68

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Ask uncomfortable questions if you need to.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

MAY 17, 2021

In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 93

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

The Product Coalition

FEBRUARY 5, 2019

If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

NOVEMBER 15, 2021

Do you use data-driven product-led experiments in your company or you’re more into using trial and error to see the outcome of your efforts? If you’re still unsure whether you need to switch to a product experiment approach for your business then stay with us. Benefits of using product experiments.

Onboarding KPIs 93

Onboarding KPIs Framework User Testing Feedback Software 93

Mironov Consulting

FEBRUARY 6, 2020

But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise. Some B2B KPIs starting points, knowing that every company is different. [1] 1] Generic KPIs?

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Customer behaviors and preferences are shifting daily – as are their emotions. Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

The Product Coalition

OCTOBER 5, 2021

The ones mentioned here are, from our experience, the most effective. A team failing to deliver successful outcomes in time could have flaws in the delivery process, or lack of product vision, or a need to improve the efficiency of the technology stack. Why is a Product Development Health Check Necessary?

Weak Development Team 152

Weak Development Team Reporting Tools Research Software Feedback Software 152

Amir Rozenberg

JANUARY 24, 2018

Did you know that today you can extract more data from your existing testing practice…with zero additional effort. This article will describe a web timing approach vs. the motivation and approaches to shifting left performance activities. Web Page Timing These are page level stats.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time. We’re going to discuss user behavior, and give some context to make it clear how and when to use it.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. market intelligence, results from experiments, user interviews, statistical data).

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Userpilot

NOVEMBER 24, 2022

The four stages of the RACE framework implement marketing strategies to Reach new customers, encourage them to Act or interact with your website or social media pages, drive Conversion , and boost long-term Engagement. It helps you implement a customer-centric approach that encourages a long-term customer relationship.

Feedback Software 93

Feedback Software Analytic Tools Framework Onboarding KPIs 93

Mixpanel

JUNE 17, 2020

What is your North Star metric and how has it changed over time? When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

What is your North Star metric and how has it changed over time? When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. How much audio is being consumed by our users daily, monthly, on average, etc.?

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

MARCH 2, 2022

To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Some OKR examples include customer success , marketing , sales, and product management OKRs. customer expectations) or quantitative (e.g., OKR vs KPI vs Metrics. OKRs example.

Feedback Software 99

Feedback Software Onboarding KPIs Reporting Tools Product Research 99

Userpilot

APRIL 19, 2022

Upselling for SaaS requires engaging with your users at the right moment with the right in-app message. In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

Analytic Tools 86

Analytic Tools Onboarding KPIs User Testing Customer Experience 86

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Departmental goals and incentives further push developers towards building robust, scalable, elegant software. users, market and business, fades into the background.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

ProductPlan

DECEMBER 21, 2020

Is it Time to Declare Roadmap Bankruptcy? That way, you’ll know if your strategic plan is working and your roadmap is on the right track, or if it’s time to declare roadmap bankruptcy. If you’re curious, I’ve also written my thoughts on when it’s time to declare backlog bankruptcy. Increase free-trial signups.

Roadmap 73

Roadmap Software Review Weak Development Team Customer Experience 73

The Product Coalition

JANUARY 5, 2021

They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf of my clients. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ?? probably more valuable?—?product

Product Research 98

Product Research Technical Advisors Customer Experience User Testing 98

Amplitude

JANUARY 8, 2021

Let’s start super simple and do a Hello World-type experiment. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Let’s pass that user property in. Let’s use this snippet of code from our JS SDK documentation.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Gainsight

FEBRUARY 23, 2023

Metrics such as projected earnings and customer churn remain important for any business. It requires a more holistic approach, with data used to strategically empower employees, drive enduring customer success, and optimize lifetime revenues from each customer relationship.

Data Visualization 52

Data Visualization KPI Reporting Tools Customer Experience 52

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO. The CSM team shifted to become customer advocates.

Onboarding KPIs 59

Onboarding KPIs Research Software Customer Experience User Testing 59

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

FEBRUARY 21, 2022

What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? During the pre-launch stage you need to conduct market research, define your UPS (Unique Selling Proposition), identify your target audience, and define user persona. The post-launch phase is all about user onboarding.

Research Software 90

Research Software Feedback Software Onboarding KPIs Product launches 90

AB Tasty

MARCH 3, 2024

At least, we can argue that conversion rate is at the heart of most experiments. It covers the fact that an e-commerce visitor becomes a customer by buying something, or simply the fact that this visitor went farther than just the homepage, or clicks on a product page, or adds this product to the cart.

Software Review 52

Software Review Systems Review B2C Technical Review 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52