Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

MARCH 1, 2024

That implies a lot of traffic, internal customers, ultra-optimization of customer experience, and, as a result, the need to build a platform and not just a one-time feature. Here’s the general description: Delivering the best Spotify experience possible. That’s what the Experience team is all about.

Analytic Tools 148

Analytic Tools Research Software Technical Advisors User Testing 148

People-First Product Leadership

FEBRUARY 4, 2025

I am leveraging my product background in both coaching and advising AI-driven startups. Pivot 1: CRM Strategist to User Experience Researcher Key Strategies: Leverage Your Unique Background : My communications skills became my secret weapon in translating complex tech concepts to marketing stakeholders.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. But if there’s one thing we learned about social media over time, it’s this – do not get distracted by the hype.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Roy Madden

JUNE 29, 2021

We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices.

Technical Advisors 133

Technical Advisors Analytic Tools Research Software Marketing 133

Userpilot

SEPTEMBER 7, 2023

Customer analytics is the cornerstone for making informed decisions, enhancing the user experience, and, ultimately, fostering growth. It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data!

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

FEBRUARY 24, 2025

Whether youre hiring or job hunting, this roundup is designed to save you time and connect you with the best options available. You should have experience working in a changing environment while designing and implementing new processes. Someone who has a mix of product, project, and people management experience.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

The Product Coalition

JANUARY 5, 2021

TL; DR: 71 Product Owner Interview Questions to Avoid Imposters If you are looking to fill a position for a Product Owner in your organization, you may find the following 71 interview questions useful to identify the right candidate. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ??

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. What’s most important is that we find the right fit for the team so that it’s sustainable over time. What’s most important is that we find the right fit for the team so that it’s sustainable over time. Tweet This.

Product Research 310

Product Research User Testing Research Software Data Visualization 310

Product Talk

AUGUST 10, 2016

But that’s going to take time and I want you to have it today. We would jump from reviewing interview guides one week to discussing experiment results the next. Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. So I’m going to scratch the surface in this blog post.

Research Software 279

Research Software Product Research User Testing Customer Experience 279

Userpilot

MARCH 8, 2022

She advises executives around the world regarding product management. The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. Your users will thank you one day. Author of “ Continuous Discovery Habits ”.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The best onboarding software for new users is Userpilot. Technically speaking, this is known as "primary onboarding." " Onboarding milestones.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

UX Studio

OCTOBER 16, 2017

Hierarchy of User Needs. In his book Designing for Emotion , Aarron Walter adapts the Maslow pyramid for user needs. As a consequence, the functional and reliable features still have some technical hiccups which would need more work. If justified and well prioritized, small delightful touches don’t always require extra effort.

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

So I decided to join Microsoft full time in a PM role upon leaving UPenn. Many top employers are looking for computer science or engineering graduates to fill PM positions, and this is an excellent route into the role. There’s also your previous work experience, and how you present it. Basically, the strategy is similar.

Technical Advisors 98

Technical Advisors Feedback Software Product Manager Product Management 98

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Userpilot

MARCH 3, 2022

What skills and experience should you highlight? This includes market research (potential employers), understanding product strengths (your value to the customer), iterative development (subsequent drafts), or refining the UI (formatting). There are a few possible career paths for aspiring product managers with no experience.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Userpilot

AUGUST 18, 2024

We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy. Taking the time to create a good product strategy makes your prioritization process easier. In this article, we establish the basis of this sentiment.

Data Visualization 105

Data Visualization Strategy User Testing Product Research 105

Userpilot

AUGUST 23, 2023

A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. But aspiring students are advised to study the following under a bachelor’s degree – business management, statistics, economics, or computer science.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. We expect this trend to hold in 2025.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. The right of access.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. Ecosystems allow companies to better satisfy user needs and improve user experience. Common levers used to build ecosystems include user-generated templates, experts, and plug-ins.

Customer Experience 98

Customer Experience User Friction Technical Advisors Education 98

Ask Benny

FEBRUARY 2, 2018

How to enter into a new product management position in a new company. You just landed into a new product management position. Whether it’s a VP product or a product manager, whether it’s a small or big company, you are expected to get fast into the role, and many times you are expected to do it by yourself. Congratulations.

Technical Advisors 84

Technical Advisors Product Manager Product Management Customer Experience 84

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. There are 3 main areas in which SaaS companies use walkthroughs: New user onboarding.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Sachin Rekhi

JANUARY 27, 2013

While the amount of time spent in each of these areas will vary by the company as well as by your seniority in the organization, the vast majority of your work will always fall into one of these areas. Your strategy can change over time and it may require updating your vision.

Technical Advisors 79

Technical Advisors Product Manager Product Management Technical Review 79

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019).

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate. Let's get into it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

BrainStation Product Management

FEBRUARY 28, 2019

It makes sense then that the most crucial skills for Product Managers are intangible people skills – otherwise known as soft skills, but we’ll discuss that later – which tend to be more transferable from position to position and industry to industry. Technical Skills for Product Management.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Considering that none of the established innovation consulting companies are cheap, you want to make sure your return on the investment is positive. .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Imaginary Cloud - Design

JANUARY 30, 2020

Nevertheless, very little has been written about the user experience and the design aspects involved in this new way of accessing and visualizing data. Quoting Axel Goris , the European lead for the visual intelligence and analytics capability at Accenture, " business goals are achieved by the users, not by the information ”.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Pragmatic Marketing

SEPTEMBER 16, 2009

At times, Agile may seem inattentive to the environment in which projects are delivered, and to hold idealistic views of reality. As product managers, we bear the responsibility for bridging the two worlds – technical and business, and need to influence both. As a result, specializations in roles developed.

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.    UNFILLED PRODUCT POSITIONS There are thousands of talented product folks between gigs, looking for their next adventure.    With lots of gray space between the two.

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Over that time, we have become much more sophisticated in collecting and analysing sales data. I could go on, but you get the picture. People Make it Harder.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

The Product Coalition

FEBRUARY 2, 2018

How to enter a new product management position in a new company. Congratulations, you just landed a new product management position. If you are lucky, there is someone in the company that has thought about your on-boarding, but many times, especially if this is a small startup, there isn’t. You should make it personal.

Technical Advisors 60

Technical Advisors Product Manager Product Management Onboarding KPIs 60

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Customer service. Broken links.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Let’s begin with what makes you unique as a customer success professional. Using data and playbooks to mitigate customer risks.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59