The Accidental Product Manager

JULY 19, 2021

The life of a freezer product manager is generally fairly boring. Your product development definition tells you to create more and more efficient products in order to replace the older units that your customers are using. You replace the ones that wear out and you are always looking for new customers.

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Transportation Product Management Product Manager Product Research 123

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. And this is not just an empty excuse—most product people’s calendars are packed. So the idea of trying to carve out time to recruit and schedule interviews might feel like an impossible task. But it doesn’t have to.

Research Software 163

Research Software Product Research User Testing Customer Experience 163

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product. Usually not.

User Testing 98

User Testing Research Software Customer Feedback Feedback Software 98

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level.

User Testing 110

User Testing Data Visualization Customer Feedback Customer Experience 110

The Accidental Product Manager

MAY 17, 2021

Now food can be delivered no matter where a customer lives Image Credit: Paul Townsend. However, for those potential customers who live in smaller towns and cities, home delivery of food has not been an option – until now. How will they change their product development definition in order to capture these new customers?

Product Management 86

Product Management Product Manager Transportation Management 86

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. Most product leaders — and thoughtful folks of all kinds/roles/locations — have been putting energy in basic health and safety issues. This is a time to demonstrate our humanity and empathy. Then Onto Crisis Product Strategies.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

The Accidental Product Manager

JULY 12, 2021

Pop-up product managers have to be quick on their feet Image Credit: Metropolitan Transportation Authority of the State of New York. As product managers we are always being told that we need to better understand our customers. In the world of retail products this is especially true. What Are Pop-Ups?

Product Management 65

Product Management Product Manager Customer Experience Transportation 65

Alchemer Mobile

NOVEMBER 18, 2020

To explore what’s changed and what’s next for the future of digital transformation, with an emphasis on the mobile channel, we talked with some of the best minds in digital product management and mobile marketing. Today, we’re excited to bring you thoughts from Liz Jensen, Senior Product Manager at Visa.

Data Visualization 246

Data Visualization User Friction Customer Experience Transportation 246

Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Today we are talking about how to clearly communicate the value of a product to customers. Summary of some concepts discussed for product managers. [2:51] Joining us is Dr. J.J.

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Framework Transportation Marketing Product Management 87

The Accidental Product Manager

DECEMBER 7, 2020

The pandemic is allowing grocery product managers to make changes Image Credit: Gilbert Mercier. Grocery product managers have gone a long time without having to make any big changes. Their product managers are also introducing contactless payment in all of its more than 2,200 stores.

Product Management 86

Product Management Product Manager User Testing Management 86

PMLesson's Ace the PM Interview

MAY 19, 2020

A major part of being a product manager is being able to prioritize. Prioritization Framework After determining the goal, it's time to weigh any tradeoffs and discuss how you'll evaluate each option. We also want to be user-focused and ensure we're bringing a good experience to the end-user. What's the Goal?

Transportation 52

Transportation Customer Experience Software Review Product Management 52

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. ” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. 1: The outcome the customer wants.

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Transportation Research Software User Testing Travel 279

The Accidental Product Manager

NOVEMBER 15, 2021

However, if some very smart product managers have their way, in the future you might be seeing driverless cars whizzing around. Will their product managers be able to solve all of the challenges that will be coming with this new technology? Nuro will charge customers US$5.95 Groceries That Come To You.

Reporting Tools 65

Reporting Tools Product Research Product Management Product Manager 65

The Accidental Product Manager

APRIL 9, 2018

IKEA is designing products to be modified by their customers Image Credit: Lee Haywood. As product managers we believe that we are reasonably smart people. We know what our customers want. It turns out that the answer is yes and the people who can show us, of course, are our customers. The New Ikea Sofa.

Customer Experience 69

Customer Experience User Testing Product Management Product Manager 69

PMLesson's Ace the PM Interview

MAY 19, 2020

Product Management is notoriously difficult to get into. This challenge is especially augmented for those just graduating from college with minimal exposure to product management. Thus, companies have developed entry-level product management roles, known commonly as Associate Product Management (APM) roles.

User Testing 98

User Testing Analytic Tools Product Management Product Manager 98

Product Innovation Educators

JANUARY 24, 2022

Lessons from a medical device company bringing oxygen to kids who need it – for product managers. Today we are dissecting how a product came into being, examining it from initial insight through product development and to launch. Summary of some concepts discussed for product managers. [2:09]

Research Software 101

Research Software Healthcare Product Research Transportation 101

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning. But the mission includes a twist.

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Positioning Feedback Software Product Management Product Manager 52

Melissa Perri

JULY 14, 2016

When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. We had been experimenting towards a very concrete goal for two months, and had made a lot of progress. To create a backend system that will allow the sales team to manage their leads.” “To He was on edge.

Product Strategy 304

Product Strategy Onboarding KPIs Strategy Transportation 304

The Accidental Product Manager

FEBRUARY 22, 2021

When it comes time for you to get some groceries, what do you do? It turns out that this is a really inefficient way of going about doing things and the product managers at grocery stores want to make some changes. Restricting the top speed of these robots to 25 mph allows product managers to take advantage of loopholes in U.S.

Product Management 73

Product Management Product Manager Management Management 73

The Accidental Product Manager

APRIL 27, 2020

As product managers, it is our responsibility to use our product development definition to create products that our customers will want. With a little luck, they’ll discover our products, decide to buy them, and then place an order. The Prime program costs customer $119 each year to belong to it.

Product Management 65

Product Management Product Manager Transportation Management 65

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Q&A with Raguram Venkatesan.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

ProductPlan

MAY 5, 2022

Your product team has limited time and resources, and you can’t accomplish every initiative on your product development wish list. Whenever you build or update a product roadmap, you’ll need to weigh the costs and benefits of several competing goals. Common examples include: Targeting new user personas.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Accidental Product Manager

AUGUST 27, 2018

So I want you to think back to the last time that you bought a car. If you are like most of us, you at least spent some time thinking about what you wanted. Cadillacs occupy a crowed part of the car market because they are expensive and they are designed to appeal to customers who may also be tempted to select BMWs and Porsches.

Product Management 66

Product Management Product Manager User Testing Transportation 66

The Accidental Product Manager

APRIL 20, 2020

Could there be any better job than being a product manager at a pizza company ? I mean, you have the ability to fully understand your product (and eat it to!), you know who your competition is, and your customers clearly want and desire your product. What more could a product manager ask for?

Product Management 65

Product Management Product Manager Product Research Management 65

Product Innovation Educators

MARCH 18, 2024

Product management insights from medical innovations Today we are talking about product management and innovation of medical products. He has over 35 years of experience in the Medical Industry, has launched over 40 products, and has 17 patents under his belt. It was not very comfortable or safe.

Development 103

Development Customer Feedback Feedback Software Transportation 103

Product Talk

FEBRUARY 2, 2022

But there are many reasons why engineers are one of the essential members of the product trio. Engineers will hear different insights during your customer interviews. To get engineers involved in continuous discovery , Ellen began by inviting them to participate in customer interviews. And this is a good thing. Tweet This.

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Product Research User Testing Engineering Testing 231

The Accidental Product Manager

OCTOBER 28, 2019

When you travel and you need transportation at the other end of your trip, what do you do? It turns our that there is a new way to get around and it’s changing the rental car product development definition and causing headaches for established rental car company product managers. The Arrival Of The Upstarts.

Product Management 62

Product Management Product Manager Transportation Government 62

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Q&A with Raguram Venkatesan.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Coalition

JANUARY 29, 2019

For a long time, most of us worked following the rhythm of harvests and seasons. Then, the invention of technology and modern work required the development of management processes. Product Management belongs to a more contemporary era. Thus targets, timelines, tools, teams and requirements might change over time.

Research Software 60

Research Software Analytic Tools Product Management Product Manager 60

Product Talk

APRIL 5, 2023

Teresa wrote : “When tackling new problems, we each bring our own unique perspective to the situation, based on our past experience with those types of problems. Each person on your team represents a unique set of experiences and thus brings a fresh perspective to the situation. But she was coming up against a bit of a roadblock.

Engineering 215

Engineering Feedback Software Product Research Technical Review 215

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. Both of these help you build better, more successful Products.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

The Accidental Product Manager

APRIL 16, 2018

Product managers need to find out how to get young people to ride motorcycles Image Credit: Jokamies.fi. However, there are some people, product managers among them, who instead jump on their motorcycles and drive them to work. Just having one line of motorcycles was not enough for the Polaris product managers.

Customer Experience 56

Customer Experience Product Management Product Manager Transportation 56

The Product Coalition

SEPTEMBER 7, 2023

“The most important thing in communication is hearing what isn’t said.” — Peter Drucker I often go on walks as those are the times I do my best thinking. In product management, we focus on a problem. That perplexing issue a user has. Context is the set of physical conditions and events that surround your user.

User Testing 101

User Testing Development Product Research Feedback Software 101

PMLesson's Ace the PM Interview

JULY 1, 2020

Learn a framework for quickly pitching a new product idea, and enhance your career! When I interview a product manager to work in my team, I want to know that they understand the whole of the product cycle - how to make it happen, from concept to rollout and beyond, and most importantly what will make it successful.

Vision 72

Vision User Friction Product Management Product Manager 72

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Building a developer economy around Intercom.

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Feedback Software Data Visualization Customer Experience User Testing 171

The Product Coalition

MAY 5, 2018

Photo by Mark Rabe on Unsplash When defining the job of a product manager, at least one of two definitions always pops up. The other one is Martin Eriksson’s Venn diagram, supporting his definition of “product management as the intersection between business , technology and user experience ”.

Software Review 60

Software Review Technical Review User Testing Product Management 60

The Accidental Product Manager

MARCH 5, 2018

As product managers, we spend a great deal of our time trying to figure out ways to get more people to buy our products. However, there is that very small collection of product managers who have extremely popular products who have a slightly different sort of problem that they have to work out.

Customer Experience 63

Customer Experience Product Management Product Manager Transportation 63