Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here. and Health Insurance.

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. A certain amount of downloads? A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 89

Agile Data Visualization Feedback Software Reporting Tools 89

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. ” Once you’re dialed into the voice of your customer, engagement and revenue will follow.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Data Visualization 52

Data Visualization Analytic Tools Roadmap Onboarding KPIs 52

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. To learn more surprising stats from the report, download the 2020 Product Management Insights Report infographic or the full 2020 Product Management Insights Report.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlights the growing impact that product management has on organizational growth. To learn more surprising stats from the report, download the 2020 Product Management Insights Report infographic or the full 2020 Product Management Insights Report.

Data Visualization 52

Data Visualization Reporting Tools Product Research Customer Feedback 52

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Alchemer Mobile

JULY 2, 2019

Take a quick look, and then download your own copy for the entire set! Instead, you should conduct customer research, ask great questions, and facilitate all aspects of the internal decision making process across teams. In order to do so, you need to listen—we mean really listen—to customer feedback.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Revulytics

SEPTEMBER 6, 2019

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Mixpanel

DECEMBER 6, 2021

Good products get their messaging out to users on things like available features and how to access them. But the best products do this with a focus on relevancy, making sure to let the right users know about the right features for them. Ideally, customers are able to see revenue directly from the messages.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Data Visualization 52

Gainsight

APRIL 5, 2022

These giants are constantly adding, upgrading, and maintaining multiple product offerings while balancing a loyal customer following. Although multi-product companies have the chance to reach a broader range of customers, they also face common challenges as they grow. Users are forgotten. User expectation gaps emerge.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority. The In-App Engagement Starter Kit.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. The more features users interact with, the more value they get from the app. A product is only as good as its features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

The Product Coalition

DECEMBER 8, 2020

They cover the concept of the Product Owner role, product discovery, how to deal with external and internal stakeholders, product portfolio and product roadmap planning, and the Product Backlog refinement. that the product is providing to customers and the organization. You can sign up here and join 28k other subscribers.

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. How do you inform your product roadmap?

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. What’s causing this move towards user experience and product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Gainsight

OCTOBER 28, 2021

Your product-market fit describes how well your product satisfies the needs of users in a market. Early on, when you plot out product adoption figures, the goal should be to see 20-30% of your users coming back to your product week to week. Perfect the first mile of your product roadmap. What is product-market fit?

User Testing 52

User Testing Product Marketing Analytic Tools Feedback Software 52

Userpilot

DECEMBER 11, 2019

Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel). Feedback management (Canny, Airfocus, ProdPad). Roadmapping (Productplan, Casual, Roadmunk). You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Pragmatic Marketing

APRIL 26, 2017

Or requirements may be so detailed that they discourage thinking of creative ways to solve user problems. You’ll learn how to develop data-driven requirements that articulate your product’s vision, are actionable for your design and development teams, and can be communicated in your strategic roadmap and product backlog.

Vision 70

Vision Product Research Feedback Loop Webinar 70

Product Innovation Educators

JUNE 3, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 6 tips for getting buy-in on your product roadmap. (1) 2) Remember that your colleagues are also your customers. (3) 5) Use Roadmap Dates Wisely. (6) 1) Have goals. (2)

Product Research 48

Product Research Customer Feedback Product Management Product Manager 48

ProductPlan

APRIL 9, 2020

This form of user research fills in the gaps that hard data can’t. It tells you about your customer’s opinions, what they’re thinking, and how they feel about your product. You need to know what feelings your product evokes in users as much as you need that full Google Analytics report. Qualitative Research Methods.

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

The Product Coalition

APRIL 30, 2018

Committing to the top 20% of requested features will meet 80% of your customers needs. Look for customer groups that have a need, go fulfill it, and then protect it. Imitation leads to commoditization which drives out profitability, as customers will simply buy based on price. Focusing on the bottom 80% is ‘busy work’.

Product Research 68

Product Research User Testing Feedback Software Customer Experience 68

BrainMates

AUGUST 3, 2020

Keeping an eye on data is essential so you can improve customer experience and measure how you’re tracking towards your KPIs. The study also found that there isn’t a very high level of confidence among Product Managers when it comes to understanding conversion rates and knowing where users drop off. Here’s how to identify and fix them.

Data Visualization 52

Data Visualization Analytic Tools Product Research Customer Feedback 52

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? That’s why we’ve put together this comprehensive guide which covers different types of tools for collecting user insights , examines the key functionalities of each, and shows the pricing, making it easier for you to make a decision.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Mind the Product

FEBRUARY 16, 2017

We decided to focus on retention as our first topic because it’s the most critical metric for the success of a business, yet it’s often overlooked in favor of acquisition rate, installs, or daily active users. Retention is Different at Every Stage of the User Lifecycle. Reactivate your resurrected users.

Analytic Tools 131

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 131

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Customer Feedback Product Management 40

DISQO

AUGUST 2, 2017

When it comes to building digital products, there are essentially two ways to get feedback and iterate. You can structure an experiment to prototype and test a product concept with prospective users, or you can measure how a product performs after launching it. appeared first on Feedback Loop. Moving forward.

Product Research 40

Product Research Customer Experience User Testing Reporting Tools 40

DISQO

AUGUST 2, 2017

When it comes to building digital products, there are essentially two ways to get feedback and iterate. You can structure an experiment to prototype and test a product concept with prospective users, or you can measure how a product performs after launching it. appeared first on Feedback Loop. Moving forward.

Product Research 40

Product Research Customer Experience User Testing Reporting Tools 40

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105