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Six Common KPI Mistakes to Avoid

Roman Pichler

Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” ” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” 4 Vanity Metrics.

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Mobile App KPIs: The Top Metrics to Measure App Performance

Alchemer Mobile

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

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Four Key Product Management Lessons from a Product Manager at Mailchimp

Alchemer Mobile

What have been your favorite ways to connect and get feedback from your customers? So a lot of times, it comes down to: How do I manage the expectations of somebody who’s measuring something completely differently from me and reconcile that with my own KPI?” What strategies do you use to prioritize your product roadmap?

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Mobile App KPIs: The Top Metrics to Measure App Performance

Alchemer Mobile

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

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14 Best User Tracking Tools For SaaS in 2024

Userpilot

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

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Top 12 Dashboard Reporting Tools For SaaS in 2024

Userpilot

When choosing a dashboard tool, pay attention to the ease of use , customization, integrations , value, and data privacy to meet business needs effectively. Userpilot focuses on boosting user engagement and improving product experiences with data analytics and customizable dashboards and integrates with leading tools like Google Analytics.

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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.