Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

bpma ProductHub

OCTOBER 2, 2017

How would you assess your own roadmapping process? A new book, Product Roadmaps Relaunched, could help you re-think and re-launch your approach to Product Roadmapping. It’s a real practitioners’ book, written by four Boston-based leaders in Product Management: C. Register @ www.bostonproducts.org.

Books 394

Books Roadmap Software Review Workshop 394

Alchemer Mobile

NOVEMBER 9, 2022

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Product managers must live and breathe their product. My team is too small.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Finance apps experienced another year of customer engagement gains as people became more comfortable with managing their finances through apps. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

OCTOBER 14, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Ian Hassard, senior manager of product management at Auth0.

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245

Alchemer Mobile

NOVEMBER 23, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. While you can watch the full hour-long interview here , this post breaks down four of the key lessons we learned from Jessi Alva, Director, Technical Product Management at SAP Concur.

Technical Review 245

Technical Review Feedback Software Product Management Product Manager 245

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Download the guide today ! Voice of the customer templates. Definition of the voice of the customer (VoC). What do your customers not like? What you’ll learn.

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Alchemer Mobile

MAY 18, 2022

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Others (like expense management or work collaboration) felt the investments they made in mobile in 2020 begin to pay off as the investment in remote work continued to be a priority. Expressed customer emotion.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

ProductPlan

MARCH 21, 2024

Calling busy product professionals! We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. We compiled insightful responses from over 1400 product professionals worldwide and analyzed them to spot the latest trends.

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Alchemer Mobile

JUNE 25, 2019

But where many fail is in acquiring and then using qualitative feedback. Although a high average rating can paint a pretty picture, it can also distract you from the richer customer feedback behind each star. When used together, brands can truly understand their customers’ needs and pain points. Why is that?

Feedback Software 188

Feedback Software Customer Feedback User Testing Data Visualization 188

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. 4 Steps to Boost Mobile Customer Retention. What is Customer Retention + 8 Customer Retention Strategies.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Alchemer Mobile

JUNE 29, 2021

This week, we’re talking about Strava and how they’re missing an opportunity to drive mobile app retention from analyzing and acting on product feedback. In March of 2021, Strava saw a huge spike in downloads largely due to their launch of monthly stats visualizations. So, where’s the gap?

Feedback Software 147

Feedback Software User Testing Customer Feedback Download 147

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Collectively, mobile teams working in Utilities prioritized reaching a larger number of their customers to better understand what improvements they could make to their mobile apps to provide a better, more holistic customer experience.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

JANUARY 15, 2019

Collecting and making sense of mobile customer feedback isn’t a walk in the park for product managers and marketers. There’s a big analytics challenge in pulling in the right sources of information and prepare the right views for leaders and product owners to consume. The Importance of Customer Feedback.

User Testing 138

User Testing Customer Feedback Feedback Software Analytic Tools 138

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Personal Services apps are separated into two subcategories: Home (real estate, property management, and connected devices) and Family (milestone tracking and family schedule management). Expressed customer emotion.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

MAY 4, 2022

From surveys to reviews to social media, the amount of customer feedback brands collect on a daily basis can make you feel overwhelmed. It can feel daunting to sit on so much customer data when you don’t know where to start or why you should even be measuring customer sentiment in the first place. We’re here to help!

User Testing 245

User Testing Customer Feedback Customer Experience Download 245

Roman Pichler

JUNE 7, 2022

This can be caused by an intense focus on execution and delivery—being so concerned with adding features and running sprints that tracking the product’s overall performance is neglected. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” 4 Vanity Metrics.

KPI 288

KPI Data Visualization Weak Development Team Customer Feedback 288

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. Every customer voice matters. Feedback is about people, not users.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. “When customers interact with our world-class employees, their satisfaction skyrockets. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Popular phrases.

Travel 261

Travel User Testing Research Software Feedback Software 261

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

ProductBoard

MAY 20, 2021

This piece is an excerpt from “Charting your course: The building blocks of excellent product roadmaps.” ” For more insights and how-tos on roadmapping, download the full ebook.

Roadmap 98

Roadmap Customer Feedback Feedback Software Download 98

Alchemer Mobile

DECEMBER 31, 2020

Despite the wild ride that 2020 was for all of us, our team here at Apptentive continued to produce high-quality content for product managers, mobile marketers, and C-suite executives interested in digital transformation. Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Customers now expect to gain points and achieve milestones for purchases made through apps.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. For some brands, they’re moving the mobile app experience out from product and into marketing. So that leads us back to the purpose of this post: Redefining the role of mobile product managers.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Alchemer Mobile

DECEMBER 16, 2020

Measure and act on customer emotion. Money is highly personal, and given the intensity of emotions associated with money, it strikes us as odd that more financial institutions have yet to tap into this gold mine of customer emotion data and CX insight. Target loyal customers to join special programs.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. Today we are looking at product management work through the eyes of a CEO, exploring several topics together. Summary of some concepts discussed for product managers. [3:41]

Research Software 93

Research Software Feedback Software Reporting Tools User Testing 93

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Target customer 2.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

ProductPlan

MARCH 22, 2023

Product managers try to solve customer problems in ways beneficial to their business. When you make the right decisions, your customers reward you for helping them solve their problems by continuing to use your product and recommending it to others. What do we mean by data-driven product management?

Data Visualization 52

Data Visualization Customer Experience Customer Feedback Product Management 52

Alchemer Mobile

FEBRUARY 10, 2022

The ultimate long-term goal of ASO is to reduce the cost of acquiring new customers by making the search and decision-making process faster. Drive downloads. Reduce the cost of acquiring new users. Images or copy that might resonate largely with the Android population might not ring as true with iOS users. ASO essentials.

Feedback Software 246

Feedback Software User Testing Strategy Marketing 246