Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. Let’s get started!

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Analytic Tools Onboarding KPIs Research Software Feedback Software 98

UX Studio

MAY 2, 2018

I’m walking on thin ice here, but sometimes I feel that UX design is killing my creativity. Then, I wonder: how to be more creative in a UX setting, while still putting the user first? Maybe I’m exaggerating, but in some respects, UX design has stagnation coded in. Design for patterns to which users are accustomed.”

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The Product Coalition

JANUARY 24, 2018

Since then, I studied a lot about UX, product management, design thinking, agile, customer experience and a wide range of subjects that are related to delivering a great experience to the user. That is what I´m calling “magical framework”. Your customer does not even care about it! Further reference here: [link] 3.

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Framework User Testing Customer Feedback Customer Experience 60

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Mapping the customer success journey.

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User Testing Customer Experience Customer Feedback Certifications 98

Product Innovation Educators

FEBRUARY 20, 2023

The Product-Market Fit Pyramid is the key framework, and it has five layers that build on each other. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Attitudes: What do customers believe?

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UX Studio

AUGUST 1, 2017

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? UX metrics are the solution. The last round of user tests showed the prototype was seamless and easy to use.

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Customer Experience User Experience User Testing Analytic Tools 81

UX Planet

DECEMBER 11, 2023

The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), UX Content Collective (UXCC) a.k.a. UXCC Student Review(s): “[T]he feedback I received in this course is worth the money. as of the last month of 2023. Hillary Black’s course ?

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Technical Review Certifications Software Review Feedback Software 68

Userpilot

APRIL 10, 2021

Customer segmentation is a classic marketing concept for good reason. There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. Or give them all customer support to the same level of depth. What is Customer Segmentation?

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

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Data Visualization ChatGPT Reporting Tools User Testing 133

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Interviewing users and customers.

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Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

SEPTEMBER 4, 2020

It is a highly structured innovation cycle where teams answer specific questions by keeping the user at the center. You should also prepare an insight report on current solutions and competing products. The HMW method allows the team to get deep into insights and pain points and reframe them as opportunities. Second Half d.

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Research Software Feedback Software Technical Review User Testing 88

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework.

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Userpilot

AUGUST 10, 2023

TL;DR Behavioral marketing is a marketing strategy based on utilizing data about your users’ past behavior to deliver more relevant and personalized content (i.e. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. behavioral targeting).

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Analytic Tools Feedback Software Marketing Product Marketing 98

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

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Analytic Tools Research Software User Testing Customer Experience 75

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Through Mural , we get to see a lot of product specs added by users from various companies. for the user, for your business, and/or both.

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Onboarding KPIs User Testing Customer Experience Feedback Software 128

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. The value that your product brings to your users comes from taking the vision of the user your team has assembled.

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User Testing Customer Experience Customer Feedback Product Management 111

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Here are some tips to keep in mind as you go through the exercise: Every product vision derives from the the organization’s vision.

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Amplitude

JANUARY 8, 2021

A new junior team member unearthed some helpful insights” vs. “even our top data scientist can’t make sense of this”. What is your product’s promise to your customers? From the perspective of your customers, what is a moment of joy? Do you have tiers of customers?”. Let’s pass that user property in. Looks easy.”.

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Data Visualization User Testing Software Review Customer Feedback 112

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

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Product Management Product Manager User Testing Customer Experience 153

The Product Coalition

FEBRUARY 5, 2021

In this role, she led a small marketing team and worked with them to develop customer personas to further improve the effectiveness of the organization’s marketing campaigns. Over 12 weeks, she got hands-on experience in a variety of programming languages and frameworks including JavaScript , React , and a little bit of Ruby on Rails.

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Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Putting $125M to work for you, our customers. “It’s high time we UX people stop moaning.

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Analytic Tools Research Software User Testing Customer Experience 150

The Product Guy

SEPTEMBER 6, 2019

That can mean a lot of things: the primary goals I set for myself were (1) use data better and more frequently to make decisions, (2) better understand & improve the relationship between UX/Design and Product in my organization, and (3) to launch my own side project but with the mindset of launching fast, learning, and improving quickly.

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Data Visualization Product Research Analytic Tools Feedback Software 74

Department of Product

OCTOBER 23, 2022

Yes, this is from a now classic book on UX, but it’s still relevant today. Unless of course, the scenario is made better by making a user think i.e. before taking an important action that has significant – potentially negative – consequences, then generally making users think more than they need to is poor UX.

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Userpilot

APRIL 23, 2023

What’s a product metrics framework? We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. What is a product metrics framework?

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Onboarding KPIs Framework Analytic Tools Feedback Software 98

The Product Coalition

AUGUST 12, 2018

The principles of behavioural psychology can be harnessed by a product team to understand potential strengths and flaws of a product idea and ultimately create something impactful and desirable for their customers. Understanding what motivations drive behaviour change often unravel interesting insights.

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User Testing Research Software Customer Experience Product Management 62

The Product Coalition

OCTOBER 15, 2019

Here is what you should do next: Validate each of the product ideas using data and insights. This is a post on its own again, but check out this video in the meantime) Feature Mapping is a scoping exercise to help teams decide the MVP for your product 3. This is probably a blog post on its own. I’ll link to it once its written it up.

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Roadmap Data Visualization Software Review Technical Review 119

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. Consider using AI for qualitative feedback analysis.

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Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

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Reporting Tools User Testing Customer Experience Product Research 339

Roadmunk

SEPTEMBER 21, 2017

However, Marc argues that it’s actually market knowledge (or “user empathy”) that’s likely the determining factor for your startup. So Shopify’s Director of Product, Brandon Chu, developed a framework to streamline that decision-making process. It’s a compelling and non-BS answer relevant for PMs at any sized-company.

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Article User Testing Product Research Technical Review 81

Amplitude

OCTOBER 21, 2019

Inside the office, our growth mindset is reflected into many of our day-to-day interactions: we seek and embrace constructive feedback, we take on stretch projects so we can expand our skills, and when we’re faced with a problem we’ve never seen before, we head into the unknown with humility and resilience. Ran Liu, Senior UX Designer, SF.

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Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is SaaS customer onboarding? Action-packed, right?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

PMLesson's Ace the PM Interview

JULY 3, 2020

Some of these roles include software engineering, product design, data analysts, sales, marketing, and customer support. They spend their time collecting customer feedback and product usage information. This could be either from looking at quantitative metrics, reading survey feedback, or interviewing users.

Product Management 52

Product Management Product Manager Data Visualization Product Research 52

The Product Coalition

MARCH 18, 2018

A designer, for example, may have been interested in arts as a kid and loved to exercise his creativity. The main job of a designer is to find the right problem to solve (no matter how much time or effort it takes), the one that is going to make users want to use the product developed by the product team to address this need.

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Weak Development Team Onboarding KPIs Research Software Product Research 60

ProductPlan

NOVEMBER 4, 2019

How do you determine what customers want and need? Customer research is essential to the job. Asking this question will give you insight into how the candidate connects with real, live users to gather feedback and their approach to customer centricity. How would you prioritize these four things? Appearance?

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Bain Public

MAY 24, 2019

But, the end result is engineers creating a product with "must have" features in which customers are not willing to pay. It is in these aspects of the customer experience that the company needs to over-deliver relative to competitors. Content pillars mean to provide a context and framework for planning and decision-making.

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Radical Product

JUNE 19, 2018

When developing and launching these types of products, the need for product thinking is clear: someone must take day-to-day responsibility for the product vision and strategy, manage updates and releases, and balance priorities between customers, technology, and the business. Data Science is typically a core competency for our customers.

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Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Teresa: Who are your typical customers? That was my first introduction to the continuous discovery framework. Were you engaging with your customers?

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