Usersnap

MAY 14, 2025

Trying to build the right thing without a solid discovery framework is like setting off on a road trip without a map or destination. Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue.

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Product Research Framework User Testing Customer Feedback 72

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it!

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Usersnap

MARCH 24, 2025

The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you.

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Product Research Data Visualization Customer Feedback User Testing 52

Lenny Rachitsky

JANUARY 14, 2025

So I’ve been on the hunt for a framework that actually helps you measure and increase your velocity. Core 4 pulls everything they’ve learned from working with thousands of teams into a single unified developer productivity framework. I’ve finally found it. But “going faster” is only part of the equation.

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UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

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Product Research Data Visualization Feedback Software Analytic Tools 95

Product Innovation Educators

JANUARY 3, 2022

How product managers can use the Modified Agile for Hardware Development Framework. They think they have the answer for applying Agile principles to hardware projects, and they call it the Modified Agile for Hardware Development (MAHD) Framework. It starts with describing the customer experience through user stories.

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Intercom, Inc.

JANUARY 20, 2021

But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. So instead of giving customers a series of boring how-tos, we create best practice content.

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User Testing Customer Feedback Customer Experience Embedded Analytics 232

Melissa Perri

JULY 23, 2024

I wanted to share with you the framework I use when doing this. Below is a brief overview of the framework that I use and a few signs of where you should start if you want to run this exercise yourself. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way.

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Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

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The Product Guy

APRIL 23, 2020

When I was working on AET in the summer, I was misidentifying the feedback I was receiving as the core problems rather than the symptoms. Applying mental models, relevant frameworks, and techniques on my day to day helped develop the heuristics I needed to help me make an impact despite my relative newness to the team.

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BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

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Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. How you act on feedback will depend on the identified problems.

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Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Use survey analytics to visualize your feedback data and observe trends in it.

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Feedback Software User Testing Analytic Tools Customer Feedback 100

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Once you’re happy with your messaging strategy based on early landing page and social feedback, it’s time to put it to a format that can be easily digested and shared by press and early customers alike. It’s marketing.

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The Product Guy

JUNE 20, 2019

But it does mean owning decisions and having frameworks to get them the results they need. With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before.

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Product Research Feedback Software User Testing Technical Review 379

Userpilot

APRIL 30, 2025

If youve recently launched a mobile app and want to increase app users, its going to be an uphill battle. Because most mobile apps lose 77% of their users within 3 days! Sure, you could blame onboarding or a clunky user interface. In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs.

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Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. Emails surveys allow you to reach inactive or churned users.

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Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

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Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Hiccups in user experience.

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Customer Feedback Data Visualization User Testing Analytic Tools 98

Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. This gave me a great feedback loop to measure the efficacy of my content. Some teams got stuck because they couldn’t find customers to interview. Luckily I got plenty of feedback to fuel me.

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Product Research Books User Testing Feedback Software 299

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

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Data Visualization Customer Feedback Customer Experience User Testing 98

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Can we get access to customers?

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The Product Guy

SEPTEMBER 24, 2024

It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static snapshots. In product ecosystems, this means that one small tweak to a feature can have significant effects on other features, user experience, or even marketing strategies.

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UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. It ultimately changes how we think about financial services. Wheres the brand identity?

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The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Product Feedback Loop – Tools.

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Product Research Feedback Loop User Testing Feedback Software 52

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

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Product Talk

APRIL 11, 2018

We want to question if this is the best thing we can do to create value for our customers and our business. Jeff Bezos, in his 2015 shareholder letter , gives us a simple framework for deciding which decisions should be made quickly and which decisions should be more deliberate and cautious. Jeff Bezos on High-Velocity Decision Making.

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Product Research Customer Experience Software Review Feedback Software 245

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing.

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Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

AUGUST 17, 2024

His lean product analytics framework consists of 5 steps: Choose the metrics to track. He has a background in UX design and is known for his Lean Product Management methodology, which relies on rapid iteration and customer feedback to help teams quickly find product-market fit and build customer-centric products.

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Data Visualization Onboarding KPIs Customer Feedback Analytic Tools 105

Mind the Product

JANUARY 7, 2019

That’s me, giving my “Customer Obsession” talk at ProductTank in SF. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Share Your Story.

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Product Research Data Visualization Feedback Software User Testing 167

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

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User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

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Research Software Feedback Software Reporting Tools User Testing 245

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Social networks grow ad revenue by increasing user engagement. This core value promise is what attracts users to the app and keeps them coming back over time.

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User Testing Feedback Software Framework Onboarding KPIs 133

The Product Coalition

FEBRUARY 20, 2023

It states that if 40% or more of your users would be “very disappointed” if they could no longer use your product, then you’ve achieved product-market fit. The customers are buying the product just as fast as you can make it — or usage is growing just as fast as you can add more servers. Until the 40% rule.

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Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis. Explain the why.

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User Testing Research Software Feedback Software Customer Experience 194

The Basics of Product Management

JUNE 21, 2025

Tell me about a time you managed a difficult stakeholder Situation: A senior exec wanted a feature that conflicted with user feedback. Task: Align the roadmap with both business and user needs. Task: Communicate the decision to users and internal teams. Segment users: Who benefits most from this feature?

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Product Research Feedback Software Analytic Tools Research Software 40

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. Collect detailed requirements from the data you have such as target end-users' needs, stakeholders' demands, etc.,

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