Melissa Perri

JULY 23, 2024

At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. This holistic approach not only streamlines operations but also enhances the team's ability to deliver value to customers and stakeholders.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. Consider Your Approach to Feedback. At every level of our careers, we are faced with unsolicited, opinionated and sometimes outlandish product feedback from our internal teams. Dismissive of Feedback. Do you start with a “No”?

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Zoom outperformed Skype in videocalls. billion in 2020.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

The Product Guy

SEPTEMBER 24, 2024

In product ecosystems, this means that one small tweak to a feature can have significant effects on other features, user experience, or even marketing strategies. Feedback Loops Feedback is crucial to system behavior. Systems thinking identifies loops where outputs become inputs, influencing future results.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. What is the benefit to the customer? User needs, outcomes, and values must be in alignment.

Roadmap 111

Roadmap Automotive Product Research Feedback Software 111

UX Planet

JUNE 20, 2025

The $10B blueprint: Beyond Code & Canvas, how AI-Driven thinking will shape the next era of leadership Introduction: Not Just Pixels, But Power What if the future CEO of a trillion-dollar company is someone who blends creativity, systems thinking, and human empathy, with the power of AI?

Research Software 64

Research Software Feedback Software Data Visualization User Testing 64

Lenny Rachitsky

JANUARY 14, 2025

Meanwhile, product leaders are focused on hitting deadlines and delivering value to customers. And executing quickly means getting to market faster and, as a result, learning what your customers need faster. The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow.

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Product Feedback Loop – Tools.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

Product Research 321

Product Research User Testing Research Software Feedback Software 321

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. And what did you expect?”

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Mind the Product

JANUARY 8, 2018

In other words, product management is not about making sure products ship on time – it’s about understanding the needs of the customer and defining the right product to meet them. They are masters at sharing insights across the organization and helping everyone to understand the product they are building and why.

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

Alchemer Mobile

AUGUST 20, 2019

Customers are uninstalling the app right and left. We can’t promise customers will love every update or change you make to your app, but we know these strategies will help you understand what your customers actually want, intercept negative feedback before it’s public, and capitalize on the people who do like the changes.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Product Innovation Educators

JUNE 3, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 2) Remember that your colleagues are also your customers. (3) build products customers want and love. create a path to executive leadership. 5) A tight feedback loop.

Product Research 121

Product Research Customer Feedback Product Management Product Manager 121

Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tight feedback loops beat elaborate planning. Simplify security.

Product Research 73

Product Research Data Visualization Research Software Feedback Software 73

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Intercom, Inc.

MAY 15, 2018

In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time support actually drives revenue and customer satisfaction. Offering real-time support at scale and online to thousands of customers is hard. Getting real-time support off the ground. Scheduling.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Johanna Rothman

JULY 22, 2021

I see strategy necessary at these management levels: Organizational strategy, to define the value the organization offers to the employees, customers, and other stakeholders. Product strategy, to define the value the products offer to the product's users/customers. Who are our customers/users? Your ideal users.).

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. That’s where Gainsight’s new Customer Success Qualified Leads (CSQL) feature comes in.

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Userzoom

DECEMBER 4, 2019

Involving research as early as possible is integral to the success of a product, it allows user insight to guide the process before any heavy investment is made into the development of certain products or features. What research finds as the biggest pain points for the user should have an impact in prioritization.

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

APRIL 24, 2025

You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Intercom, Inc.

FEBRUARY 14, 2018

You’ll never have to explain the importance of your discipline, nor explain what it is you do, to anyone in the leadership team. Leadership doesn’t understand what it is you do. You’ll ship product to our customers within days or weeks of joining because that’s our obsession. We understand you.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Mind the Product

JUNE 13, 2019

I used Roman Pichler’s Vision Board to map target users of the culture and their needs, as well as the business goals and the component parts of delivering culture change. I realised I needed to set up a regular feedback loop to get the reassurance and external validation I need along the way. Stay User-Centred.

Product Research 180

Product Research User Testing Feedback Software Research Software 180

BrainMates

JULY 2, 2025

Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. Why Cross-Functional Collaboration Matters Product leaders operate at the intersection of business goals, user needs, and technical realities. Balancing these requires input from across the organisation.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Begin with a real problem- In order to get high value ideas, we always try to start with a problem that our users are facing. so our customers probably will not react either.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Mind the Product

JANUARY 7, 2019

That’s me, giving my “Customer Obsession” talk at ProductTank in SF. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Share Your Story.

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

Amplitude

JANUARY 27, 2021

Everyone in your tech company should spend time with customers weekly. Helping everyone in your organization regularly engage with customers—specifically team members in non-customer facing roles—is powerful and even transformative. We shared learnings and customer stories from the experience regularly. Yes, weekly.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90

Userpilot

FEBRUARY 13, 2024

Userpilot's webinar “5 Ways How to Use Microsurveys in Your SaaS" covers efficient feedback collection with microsurveys , seamless integration into user journeys , and data interpretation for insights. It helps you optimize your product strategy with the webinar's insights, and make data-driven decisions.

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

The Product Guy

SEPTEMBER 6, 2019

As a PM who is the “CEO of the product” and the “voice of the user”, my job is to anticipate needs from stakeholders, communicate effectively, and play a major part in providing viable solutions. deliver higher quality products for users) and internal purposes. Facts are useful to drive decisions both for external purposes (e.g.,

Data Visualization 186

Data Visualization Product Research Analytic Tools Feedback Software 186

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? These statements distill thousands of data points into something much more straightforward and valuable for your leadership team. Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support. But we discover customers aren’t hitting the issue often.

Feedback Software 179

Feedback Software Research Software Data Visualization User Testing 179

Intercom, Inc.

AUGUST 6, 2020

Created in 2008 as a question and answer site by Jeff Atwood and Joel Spolsky, it has grown to become one of the primary technology communities on the web, and by far the largest corner of the Stack Exchange Network of sites, which collectively has more than 120 million monthly users. Community at the core. Prashanth: Yeah.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Gainsight

APRIL 15, 2022

The power dynamic has flipped from vendors to customers. Customers have more control than ever before, and companies that don’t build their offerings with the customer at the center will be left behind, sooner rather than later. . Customer success is a team effort, more Avengers than Batman. Get Alignment.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Modus Create

MARCH 17, 2022

Executives across industries are reimagining leadership principles that thrive in an agile business environment — principles that don’t treat change as an anomaly but a culture. . What is Agile Leadership? 5 Principles of Agile Leadership. Here are five agile leadership principles that have served us well: 1.

Agile 75

Agile Leadership Reporting Tools Feedback Software 75